This profile has been claimed by the business owner or representative.
MFC-J5845DW
About this business
Where is the ink? Where is the ink? The box states that it has one years worth of ink {"inside" and all that was there was the intital order, no coupon, nothing....
Business response:
Up to 1 Year of Ink In-box is based on average monthly print volumes of approximately 300 pages at 60% black pages / 40% color pages in accordance with ISO/IEC 24711 using 4 cartridges provided in-box. The MFCJ5845DW, MFCJ5945DW, MFCJ6545DW, and MFCJ6945DW come packaged with LC3037 INKvestment TANK Super High Yield Ink Cartridges. Actual yield of initial cartridges will be approximately 100% of replacement LC3037 Series, due to ink system initialization. All replacement cartridges will provide approximate page yield stated i... read more
Not impressed. Front paper tray is difficult to close. I can't figure out how to use the rear paper tray. Even though this is new, I'm going to throw it away after I run out of ink.
Business response:
We are sorry that you are experiencing paper tray issues with your Brother MFCJ5845DW and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Very deceived by durability Not quite two years of light use and print heads are not working right. I have tried multiple head cleaning cycle without success.
Business response:
We are sorry that you are experiencing printing issues with your Brother MFCJ5845DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Terrible Not compatible with windows 11 and even has problems with windows 10. Impossible to get support from Brother
Business response:
We are sorry that you are experiencing connection issues with your Brother MFCJ5845DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Horrific waste of money Tried to make this work for three years now, mostly to justify to my wife spending this much money on an inkjet. It won't do anything that I need it to do, although it's supposed to be able to. Tried to print ledger double-sided, sucks the paper in one way and pops the back panel out ejecting the paper and giving me a paper jam. Card stock will simply not feed from the paper tray, and from the manual feed tray just tells me to clean the rollers, and no support online for how to do that. Does at most f... read more
Business response:
We are sorry that you are experiencing issues with your Brother MFCJ5845DW and we understand your disappointment. Feel to contact Brother customer service in order for us to assist you with your printing needs, We'd like to help. Contact us at: https://www.brother-usa.com/support
CANNOT TALK TO COMPUTER CAN'T ATTACH SCAN COPY TO EMAIL. USE MEMORY STICK. NEW COMPUTER. LOADED DISC. CRAP. GENERIC INK. CAN NO LONGER GET GOOD PRINT. BROTHER CAN'T TALK AND CAN'T PRINT. THROWING THE PRINTER AWAY.
Business response:
We are sorry to hear that you are experiencing issues with your Brother MFC-J5845DW printer and we'd like to help. We have many helpful resources on our support website which should address the issues. If the problems persist, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcj5845dw
I waste allot of paper!!! It's disappointing to have spent so much money on this machine and everytime I use it the paper jams...without fail!
Business response:
I understand that your machine is jamming constantly. We believe we may have steps that can resolve your issue. Please feel free to contact us via our Brother Customer Service Tech Support via chat, email or phone by using the link below: https://www.brother-usa.com/brother-support
prints good Had a few weeks and was using wifi to print and then it wouldn't work so I had to hard wire it so it would work. And there is nothing wrong with my wifi. It is still under warrant, but I didn't want to talk to somebody that I couldn't understand. And I don't have the orginal box it came in. Chances are you wouldn't replace it and way. Had the computer guy out to take a look and he thinks the wifi chip went bad.
Business response:
We are sorry to hear that you are experiencing connection issues with your Brother MFCJ5845DW. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Printer is a Lemon Printer will not remain online with Windows 10 machines. I gave up on wi-fi and switched to wired connection, but still have issues. It is a frustrating effort to get anything to print or scan. Worst printer I have ever owned.
Business response:
Hi, we understand you are experiencing an issue with yournetwork connection with your Brother MFC-J5845DW and we understand your frustration. We'd like to help. Follow the steps in the link below to assist. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj5845dw_us&faqid=faq00002806_010 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Frequently asked questions about MFC-J5845DW
How is MFC-J5845DW rated?
MFC-J5845DW has a 4 star rating with 861 reviews.
When is MFC-J5845DW open?
MFC-J5845DW is closed now. It will open at 9:00 a.m.