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Miami Valley Animal Hospital
- Kettering, OH
About this business
Location details
1550 E. David Road, Kettering, OH, 45429, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
RecommendedWe are new to the area (been here two weeks) and my pug ate a corn cob. Had no clue how dangerous they were so took him to the ER vet Monday (a holiday). They wanted to watch him overnight with repeat X-rays in the am for a crazy amount. To be added to the cost of obstruction surgery if needed. So we took him home and I stayed up all night, hoping we could get in with a family vet the next day for repeat X-rays at least because even those were about 4 times the cost - which I totally get because it’s an ER so def not... read more
Business response:
We were happy to fit you in the schedule after your holiday issue. We know how worrisome these types of issues can be. Thank you for leaving such a nice review after your same day appointment. We look forward to seeing you again under less worrisome circumstances 😊
We have been clients for multiple years with 3 dogs there. Our dogs are on their paw plan. Everytime I have needed a sick visit they have turned us away and tell us to do the emergency vet everytime, knowing it costs us double the price. They do not try to accommodate their sick patients even though we spend 1000s a year there. On the most recent emergency my dog had a blockage that the emergency vet told us to take the dog to our normal vet in the morning to be re-xrayed. The emergency vet had given him fluids hoping it wo... read more
Business response:
Thank you for taking time to write. We are a general practice and see as many pets as possible each day, sick and healthy, but in emergency cases, we do refer to the specialists at ER.
Perhaps the word "hospital" should not be included in the name. 1pm on a Wednesday, with NO cars in the customer parking area, I brought my dog to the door in need of emergency care. He was bleeding uncontrollably from his nose and his face was swelling. As my daughter held a blood soaked shirt to his face, the tech informed me "I'm sorry, we don't take walk-ins" 🤬 Thank you to Care Center of Dayton on Clyo did treat my dog (who ended up going into anaphylactic shock from a tangle with some bees) They were finally able ... read more
I had a terrible experience with them yesterday. Went to take my dog in for shots and they didn’t answer the phone for curbside pickup. After waiting 10 minutes I then went up to the window and the lady was very rude and said they were at lunch. I told her I tried to call and no one answered. Again she stated they were at lunch rudely. I let her know There is no message saying that on their phone system. Her tone and attitude made me cancel my appointment. After she was rude we left and won’t be back. Not good customer servi... read more
Business response:
Thank you for telling us about your experience. We are sorry for the inconvenience that our lunch hour causes but it is a necessity to help our staff get through their long days.
I took my dog in for presurgical visit. The area was biopsied, but they couldn’t get the bleeding to stop. So area was bandaged. Instructions to remove in 12-24 hours. The following even I removed the bandages, the area had ruptured, I called the office I was told to rewrap the area. I was going to the office anyway, my other dog had an appointment. So I took this dog along. They did seen him that day. Confirmed that the area ruptured, they could rewrap for me but it would be at a cost. Not sure why, since the day prior I pa... read more
My 2 Cane Corsos had been patients at MVAH for almost 5 years, when suddenly I got a call after a recent visit, from the new hospital manager, Paula Miller stating, “We are canceling your dogs paw plans due to their behaviors and will no longer be providing care for them.” Mind you, there had NEVER been a problem with my dogs or their vet care until she came along. Yes they have some fearful behavior issues (as to be expected with some rescues, especially with this breed) but they have NEVER hurt or bit anyone. Their wellnes... read more
Business response:
We wish you, Sky and Jokar all the best!
The vets are so kind and knowledgeable, however the front desk staff are some of the most nasty, offensive people. I will no longer be taking my pets here! Pets are family and should be treated as such.
Business response:
We are so glad that you had a great experience with our Veterinarians. Please reach out to us via email so we can discuss your experience with the front desk staff. Thank you!
I have never had any problems with them until now. I left a voice mail to schedule a post-surgical follow-up. No one called back so I left another voice mail 24 hours later. This was last Monday and Tuesday and I still have not received a call. I will be seeking a new veterinary practice due to the non-responsiveness of the staff.
Business response:
Hi Joyce. Thanks for your feedback. Please contact our office and ask to speak with the Hospital Manager so she can assist you with your concerns.
I needed to reschedule an appointment and called two hours in advance, and was told that I would be charged $25. I’ve been a customer there for over nine years and take both of my dogs there and I find this treatment ridiculous. I’m not going back, It’s time to find a new vet
Frequently asked questions about Miami Valley Animal Hospital
How is Miami Valley Animal Hospital rated?
Miami Valley Animal Hospital has a 4.5 star rating with 851 reviews.
When is Miami Valley Animal Hospital open?
Miami Valley Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.