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Midland Animal Clinic
- Veterinarians
- Midland, MI
About this business
Location details
1500 E Patrick Road, Midland, MI, 48642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Recommended
I had an emergency happen last Friday! one of my cats was suffering and needed to be put to sleep! the receptionist was really rude and said I had to wait 2 weeks for an appointment. I told her my cat doesn't have 2 weeks he's clearly gonna die! she told me to go to great lakes if I thought it was a real emergency. I said this is the last time you will ever see me or any of my cats here as a client! mind you this cat was an established client with Dr. berg. I hung up she called me back in a half hour and I got in that day. T... read more
Business response:
Melissa, we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed to hear that we didn’t meet your expectations. We’ll share your feedback with our team in order to improve our customer service. Someone from our team will be reaching out shortly to discuss your concerns in more detail.
Went in for a routine visit with our dogs who had previously been with another provider. I handed the doctor's assistant the paperwork stating what they were due for, and the doctor took the dogs to the back to administer. After we left, we discovered one of our dogs had been given multiple shots he was not supposed to receive, and when we called about the issue, we never received a response. I went back in after no response and both the doctor and the manager refused to come out and speak to me regarding the issue. Ultimate... read more
We had been loyal customers for over 6 years, until today. Our Emma injured her paw and we called to get her examined, explaining her condition. Were told there were no appointments available. When asked when the next available appointment was available, were told next week. In frustration asked if there were any emergency slots open. Was told they would take her in and look at her as time permitted. One would think they could reschedule a ”non emergency” appointment and take care of the emergency. Then called anothe... read more
Business response:
Todd, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and are always striving for continuous improvement. If you would like to talk further on this matter please feel free to call.
not in indianapolis indiana
Business response:
We are located in Midland, MI
I recently transferred to this clinic after we moved into the area. Today I called needing my dog to be seen. The girl who answered the phone said that she would have to check to see if they could work him in because they are booked for weeks. She also said there would be a $92 work in fee. She NEVER called me back! I ended up calling my previous vet and they were able to get him in tomorrow (no extra fees). I am thankful that the previous vet took him back. It will be worth the drive to have good care for my fur-kids. Needl... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at 989.631.0220 and ask for a manager so that we can better assist you. Thank you, Midland Animal Clinic
My dog came in on a Monday morning with heavy breathing that started Saturday night. Had full blood work ran, x-rays done and an appointment. I was between paychecks, so money was a problem. There was zero wiggle room no matter what, but I came up with the money (over $500). She was given pills and shots and dead by Wednesday morning. The diagnostics were so terrible that they could not tell me she had less than 48 hours to live. They just wanted their money. I brought her body in for cremation, and again.....it was money, m... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a current client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about Midland Animal Clinic
How is Midland Animal Clinic rated?
Midland Animal Clinic has a 4.7 star rating with 958 reviews.
When is Midland Animal Clinic open?
Midland Animal Clinic is open now. It will close at 7:00 p.m.