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Midwest Express Clinic
- Family Practice
- Skokie, IL
About this business
Location details
9735 Skokie Blvd, Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
See Lou's Review below- The same exact thing happened to me. I went for a strep test, my insurance said they covered it, and I have the documentation to prove it, and now they are sending me texts that says I owe $350. I've called and asked for a bill on why they are charging me for this, and I havent gotten anything. I've called, emailed, and no help! DO NOT GO HERE. I'm currently reporting them for fraud.
Business response:
Dear Allison, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
This is a review where the rating is a direct review on the billing. I took my 6 year old daughter that had strep a little over a month ago. The medical experience was fine, tests and the medicine all were performed well. The bill came in the mail afterwards, and then a little bit later I received a text message about an outstanding balance. I noticed there were two different Account Numbers in the mail and text notices. I called the Midwest Express billing number, and the agent there said one Account number (Account A) wa... read more
Business response:
Lou, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
My daughter has possibly broken pinky toe. So I came to this location and the girl receptionist sitting up in front desk is so rude. Giving patients attitude . Honestly if it would be afternoon I would actually tell her off and would not stay even for one more second to have my daughter treated there. But I didn't have any choice at all. All the immediate care were stopped taking patients at 5:30. I am writing this review while I am sitting there and will send it to post after care and knowing her name. They just called our... read more
Business response:
Dear Shanon, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
They didnt help me. I had a thumb injury and they just told me to take 7 days of antibiotics and take Tylenol. I left with the same injury as when I came. No relief, just excuses and lies.
Business response:
Elaine, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Used to love this place but got a text of an unpaid bill from months ago when I wasn't even in the state. And billing department don't answer. I feel scammed.
Business response:
Dear Sandra, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
This is quite possibly the worst medical facility I have ever been to - including several immediate care facilities. Urgent care is never great, but this place is truly awful. I made an appointment and filled out all paperwork online but the appointment was still 30 minutes late - this is somewhat normal. However, I was then brought to a room with a medical assistant who put on gloves and typed on the computer and left the room, grabbing the dirty handle a few times. She said I would be seen by a practitioner in the other... read more
Business response:
Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our patients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at 312-212-8124. We hope to find a solution promptly.
Loved this place but can now see from multiple visits that turnover here is the issue. Simply put I'd asked for a detailed receipt and got NOTHING. I'm now sitting on a 'brief hold' and its been brief lemme tell you
Business response:
Thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at (708) 232-0590 for further assistance. We look forward to hearing from you.
We went due to fever. Nurse did not had her gloves on. I had to remind her to take the temperature. When she was taking the temperature she was holding the oral thermometer with her bare hand and she mistakenly released the plastic cover of the thermometer inside the mouth. This is a really unprofessional and careless behavior by a First Line worker.
Business response:
Dear Saugat, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
I went there to see a doctor for sore throat. The appointment took less than 10 minutes. They charged me $ 389.09, after insurance plan discount I paid 92.00 the final amount. Few months later I received another bill of $75.00 from Lab. When I called to the billing department they couldn't get any reasonable explanation about the additional bill until I talked to supervisor. The final cost of my 10 minutes' appointment was $464.00 so be cautious of the billing. I will not recommend Midwest Express Clinic due to poor quality ... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 1,856 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.