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Midwest Express Clinic
- Family Practice
- Skokie, IL
About this business
Location details
9735 Skokie Blvd, Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I went in clinic with my older son for a checkup rt away receptionist is very rude She assumed we were in for covid. Then the medical assistant took my sons vitals and was highly elevated then she said sit down which read better. We all know when taking person should be sitting down not standing up. Then I couldn't go with him with nurse practitioner which this has never happened before despite what we are go through. Then my son said they couldn't even do X-rays right. The nurse practitioner wasn't really knowledgeable eith... read more
Business response:
Monica, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 847-238-2878 at your earliest convenience. We look forward to hearing from you.
The service as far as COVID testing was fine, although they add a charge for office visits. I am writing this review because of the terrible experience we have had with their billing department. We paid our bill on time and continue to receive bills months later for a charge that we paid. After multiple phone calls and emails, the problem has not been resolved, so just a heads up if you use this facility to watch the billing carefully.
Business response:
Dear Terry, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 847-238-2878 for further assistance. We look forward to hearing from you.
DO NOT TRUST THIS CLINIC!! Went in for a COVID Antibody test. They said before coming in that it would be for free. We then received bills for the service. We called up their billing office which never answers or calls back from the voicemails we left. We then call the actual clinic multiple times and they keep saying they'll take care of it but never do. Now we receive a letter from a collections agency. TERRIBLE CLINIC! STAY FAR AWAY! NOT TO BE TRUSTED!!
Business response:
Dear Dan, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 847-238-2878 for further assistance. We look forward to hearing from you.
DO NOT BRING YOUR CHILDREN HERE!! I brought my baby here for a 1 inch hot water burn on his leg on a sunday (my pediatrician's office was closed) and i woke up with DCFS at my door the next day. The NP Xiomara Nieto did not express any concern during the visit, and asked exactly what caused the burn. The baby had a blister from the burn, which the nurse practitioner almost popped herself because she was not holding the baby appropriately when assessing. She then gave me a cream to apply on the burn and insisted i make a fol... read more
Business response:
Cristina, we are so sorry to hear about this. This is certainly not the experience we want our patients to have. Please contact Ann Marie at 616-229-0995 so we can hear more details about your specific situation. Thank you and we look forward to hearing from you.
My experience was the same as Emily. Midwest Express has unethical billing practices. Do not visit this chain of urgent care. They are AWFUL! They will bill you codes that they never performed. We went to Midwest Express for Covid-19 tests for my husband and I prior to visiting our elderly declining grandparent. We had no symptoms, just wanted a test. Midwest Express told us they were only providing a Covid test (not any examination or evaluation was needed, JUST the test, which is fully covered by insurance). We w... read more
Business response:
W K, we are very sorry to hear about this. Please reach out to our billing department for further assistance at 708-377-6475. We apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. Thank you and we appreciate your patience!
I will advise you not to consider to visit for any reasons at all. They will charge an outrageous amounts that they did not even do. We went to Midwest Express for Covid-19 with my whole family back in May. We only need to stay in our own car and wait for the nurse to fill out the form and have the test done. It took 10 minutes for the whole procedures done for 3 of us. We never see the doctor at all during that visit. The only thing we did was filling out the form. After it's done, the nurse told us it will take 3-... read more
Business response:
Emily, thank you for taking the time to give us your feedback. We are sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. At a time that works best for you, please give us a call at 630.581.7432 so we can hear more details about your specific situation. Thank you!
I took my child in for COVID testing after being exposed and the staff told me the throat swab would take 3-4 days for results. Sounded reasonable to me, so I agreed and we did the swab. Now I'm sitting here at 7 days later with no results. I don't care to speak with a doctor - I just want the results so I can plan accordingly. I never would have spent a couple hundred dollars on this test if I had known the results would have taken almost as long as the mandatory quarantine length.
Business response:
Kathleen, we are extremely sorry for the delay in receiving your results. 90% of our COVID-19 test results returned within 2-4 days but in rare circumstances, it may take up to 5-7 days depending on lab capacity. We are truly sorry for any inconvenience this may have caused.
MEC is offering COVID tests, but after your test they send you a text with a notice you won't get results for 14 days. The info is worthless in 14 days, they are just stealing your copay money and not delivering anything of use. Everyone else is getting test results in 2-3 days. We have waited almost a week, with no answer as to when we might get a result. Total ripoff, don't waste your time
Business response:
David, we would like to apologize for this situation. We are experiencing delays due to an increase in testing and our lap partner, Quest, is back up. We are actively working with them to make sure that we receive your results and apologize for any inconvenience.
I'm really disappointed in this place. I scheduled an appointment for a COVID test last Tuesday (5/5) after I was exposed to a patient in the ER that I work in. The service at the time was efficient; the staff were friendly and helpful. I was told that I had to wait 4-5 days (Friday/Saturday) to receive a text message that included a link to a virtual waiting room, where I would be told my results by a doctor. This is a longer than average wait time and not exactly convenient, but I understood and was willing to wait. By Sun... read more
Business response:
Dena, thank you for taking the time to give us your feedback. We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 1,856 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.