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MINI
- Automotive
- Hartford, CT
About this business
Location details
236 Reverend Moody Overpass, Hartford, CT, 06120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Bunch of scumbags runnin the place. Better off buying a lawnmower to drive than their chopshop garbage.
Business response:
Good morning Terrence, my name is Brandon, I am the service manager at New Country MINI. I've worked with Doug and Elizabeth Kiss for years, aside from the most recent time in early May. I have spoken at length to Doug in regards to this issue, and have taken every step to make it right. We would never want any of our clients unsafely on the road. We have one of the highest regarded MINI dealerships in the country, with one of the highest customer service indexes. We have an incredible staff with factory trained technicians,... read more
Horrible service department, lied about the condition of brakes because the vehicle was under a service contract. Brakes were left in a horribly unsafe condition - with no repair completed. Never do business with this dealership - especially their service department.
Business response:
Good morning Greg, my name is Brandon, I am the service manager at New Country MINII. I've worked with Doug and Elizabeth for years, aside from the most recent time in early May. I would like the opportunity to assist in this issue, and help make it right, we would never want any of our clients unsafely on the road. I've attempted to reach out to Elizabeth and she has asked me to call back at 9:00 am. Is there a number where I can reach you at?
Second time bringing our mini here and can't say anything good. The place where we bought our mini was excellent and I'm still in touch with the salesman. The service manager is condescending and elitist. Most of all they just don't repair your car. :(
Mini Coopers are literally the most poorly made cars. There are multiple class action lawsuits against BMW of America on behalf of Mini Cooper. Faulty design is the main cause. My mini blew it's engine at 90k. I had to had synthetic oil changes every 1500 miles (recommended by New Country) it was a supremely taken care of be. Vehicle. buyer beware!
Business response:
Good morning Allison, my name is Brandon, I'm the service director at New Country, thank you for your feedback. I apologize that you're having trouble with your MINI, and can understand your frustration. I've looked up your service records, it looks like we have only seen you once, in November of 2014, at 70K miles... Is there something we can help you with to get your MINI back on the road?
My Mom takes her Mini Cooper here for service. Last year they screwed up her car doing some routine maintenance and the engine blew. They had to replace it for free. Since then every time she's brought the car in for oil changes they magically find something that "needs" to be fixed - my mom is smarter than you think. Today you told her she needed spark plugs. That's dirty. The next time you try to rip my mom off because you screwed up and had to give her a new engine, you'll deal with me. And if you remember from last year,... read more
Business response:
Gil, my name is Brandon. I'm the service and parts director at New Country MINI. I've worked with your mom for years. Please reach out to me at your earliest convenience and I will be happy to review all of your mom's service records with you, and maybe help you understand her MINIs service needs. My direct line is (860) 240-7875. I am in the office from 7:00 am through 6:00 pm Monday through Friday.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 1,063 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.