tippykayak on Edmunds
8 years ago
06/10/2012, 03:15 AM
My experience with New Country MINI
I bought a MINI Cooper Countryman ALL4 from New Country MINI just over a year ago. I went to all three MINI dealerships in my area, and while I was very happy with the courtesy and friendliness of the sales and service staff at all three dealerships, New Country has hands down been the best at communication. Both the sales and service staff have responded really quickly, thoroughly, and courteously every time.
I spent 8 years with an "executive" dealership for another make of car, and while they were just fine, I am constantly surprised at how quickly and completely my questions are answered by the folks at NCM. I don't get passed around the phone system, and if I leave a voicemail or e-mail, they return it within minutes. If somebody says they'll update you about your car by 3PM, they call before 3PM, even if it's just to say that they're still waiting on a part.
Marissa has been my service advisor since I got the car, and it's needed one oil change and two replaced sensors. Normally, it would be a little irritating to have a new car in a couple of times for glitches. But each time, she's called me back within a few minutes of my first call, and she's scheduled me quickly and arranged a loaner car for me. I really like to know exactly what's being done with my car and exactly how everything works, and she will sit and answer questions patiently until I feel good about the process. Never once have I ever felt like she was rushing me out, and never once have I felt talked-down to about how my car works or what's being done to it.
They act like my time is really important and like all my questions deserve to be answered. They make a point of getting back to you quickly with the most thorough answers they can give, and they never leave you hanging. That's been true of Joe Sajda, who sold me my car; Brandon Small in service, whom I dealt with only briefly; and especially Marissa Sackett in service, who's been my main contact since buying the car.
Oh yeah, and the courtesy wash you get is a real wash. My last dealership used to just get my car wet before giving it back. The last time I went in with my Countryman, they didn't just wash it; somebody actually took the brake dust off every nook and cranny of my wheels. So my failed sensor was less like a hassle and more like a free car wash.