MINI

DiBetta22 

on DealerRater

14 years ago

Was interested in one car,told them I was interested run some numbers and they sold the car to another buyer durning my nogociations with the first car, so I purchased the other car, over all the dealership is good. Well see about there matience service 

T 

on DealerRater

3 years ago

"Bad customer service. Multiple no return calls. Rude in..." Bad customer service. Multiple no return calls. Rude in the phone. Many excuses for delayed ability to fix car. 

mb 

on DealerRater

4 years ago

"$95 oil change….. $700+ to replace rear break pads…… kept..." $95 oil change….. $700+ to replace rear break pads…… kept my car for 3 days AND A WEEKEND before even PULLING IT IN TO SERVICE IT. Waste of time, money, and energy. Never coming back. Don’t waste money here - if your car is still under warranty then maybe it’s an option. No thanks otherwise. Also they say they’ll be in touch but I never got an update without calling. 

Mrs. Lanier 

on DealerRater

4 years ago

"One of the multiple recommendations suggested for upkeep..." One of the multiple recommendations suggested for upkeep of the vehicle while being checked, was an oil change in a couple months as it was “2 quarts low”. I paid the 270.00 fee for the air conditioning check-and had rescheduled to return Monday August 02, for final repairs exceeding 2,509.00$. I barely made it home. The oil reservoir was EMPTY. Mini in the Main Line should be closed Permanently. 

BFM 

on DealerRater

4 years ago

"I brought my MINI in with a bad ecu/dme (still under..." I brought my MINI in with a bad ecu/dme (still under warranty). The service department tried to sell me on rebuilding my valvetronic system ($3,500) and pay for a new DME ($2,500), telling me they would not honor the warranty. I noped my car out of there to an independent mini specialist, replaced the DME with a refurbished unit and 1 fuze and 2 relays later my car is running again. 

Customer no longer 

on DealerRater

5 years ago

"Concerned about money not customer satisfaction" Initially I wrote a good review on this dealership as their service was good. Today I have to change my rating when two weeks after my service I get a call from Scott Haines stating that a mistaken was made in billing and that I still owed a $300 deductible on my warranty work. Never mind that i did pay them almost $1500 for a brake job. Now it took them two weeks to find their error and had the nerve to call me to tell me I owed more money while we are in the middle of a loc... read more

Phoebe 

on DealerRater

6 years ago

"Review for today’s service " Usually I am very pleased with the service, however, today was terrible. I made an appointment yesterday because the brake light went on. It needed new pads. They only had one for the front and had to get the otters from a warehouse. It turned into a 7 hour wait. No inventory. No loners. No functioning courtesy car, a non functioning vending machine a non functioning ladies room, had to use the men’s room. No car wash or even to ask if I wanted wait another 5 minutes to have that done. I am goin... read more

Dealerrateruser 

on DealerRater

6 years ago

"Nice staff but service prices are high" Service quote was too expensive for me and I had no choice but to seek service elsewhere for headlights and other routine maintenance. Staff were nice and called me to provide quote. Recommended to purchase cars here, and find alternate reputable affordable service. 

ShoreCarGuy 

on DealerRater

6 years ago

"Horrible experience " Would not recommend. Salesman Zack was not helpful at all. I went with realistic expectations. I do auto sales for another brand and he was not accommodating at all. I ended up buying from mini of mt laurel