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MINI
- Arts & Entertainment
- Torrance, CA
About this business
Location details
18900 Hawthorne Boulevard, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"I wish I could give zero stars to this car dealership. I..." I wish I could give zero stars to this car dealership. I bought my 2016 mini clubman a few months ago at 22K miles. I was assured by the sales rep, Harlen, that the car was fully inspected and had undergone the strictest of inspection to be deemed " certified preowned w warranty" along with a check list stating everything including brakes were in good condition, within 3 months at 27K the car made horrible sounds and it was discovered that the brake pads needed to... read more
"I have tried to call and have the service manger call me..." I have tried to call and have the service manger call me and never got a return call. So I made an appointment to have car service today. So when I got to South Bay they told me it didn’t need service and if I had it done (oil change) I would have to pay. It’s been 9 months. So I asked to speak to service manager and was told he wasn’t there and he would call me. Still no call.
"Pleased with the service " Leno was very helpful and explained the issues in details. The customer representatives on the phone were not very helpful. The first time, when asked to give me the directions when I come from south on Hawthorn, to the new location, she said, you come and. you'll see the BMW sign. The second time, when I want to leave a message to Leno, she was going to email him because he was with a customer. When I said to include that asked him to email me the bill and not to text me because, texts were not c... read more
On March 13th the sunroof on my mini jammed while opening. I made an appointment to have it taken care of and could not be more frustrated and disappointed by the lack of service. Firstly, I dropped my car off at 11 am on 3/18 and heard nothing back for over 24 hours at which point I called in. I was told it would be $3200 to repair my sunroof, which is completely outrageous. I suppose this is the reason I was never was contacted by my representative.The information was immediately at hand when I phoned in. Secondly, I reque... read more
MY HUSBAND AND I ARE NOT HAPPY WITH THIS DEALERSHIP My husband and i went there yesterday for mini roadster base. We talked to Jacques and he seem pretty nice and we like him a lot but the dealership doesnt have a car i want so he asked me to come inside to put information down and he will call me if he have a car in a next few day. While he putting my information down. The computer have already have a record of me( because i contact them thru online website earier) so George Ledesma walked in and handle my case i guess caus... read more
If I could give no stars I would. If you want a Mini GO SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to get you into a car. Service Dept. is full of liars and cheats. Below is a letter written to the Manager. It's been 2 days now and he won't return may calls or write back. Hello, I purchased a 2010 mini cooper hard top from your dealership in April 2010. On Jan 6th I discovered that my car in fact did not have the runflat tir... read more
wow, what a disappointment. I have a 2002 mini that has 25,000 miles on it. I have taken very good care of it. I brought it in to have the driver's side window fixed. Immediately they launched into how I NEEDED 4 new tires...$640. I declined. After charging me $160 to look at my window, they told me it would need a new motor for the window (parts & labor $657), and they had checked out the car and it had an oil leek, suspension fix, several bolts were cracked, and the service guy just kept telling me it was because my car wa... read more
The service team acts friendly but is actually very difficult to work with and get a hold of. Also, the wait times are long and they are just not very helpful. But here's the real kicked. I own a mini, as does my mom. At 35,500 my mom took her car in for service, but she was not allowed to service it because the service indicator said she needed about 400 more miles to service. At 35,900 or so, the light came on. It was around Christmas, and my sister borrowed the car for two days. My mom took the car in when it had 36,090 m... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 1,010 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 10:00 a.m.