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MINI
- Automotive
- Charleston, SC
About this business
Location details
1518 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
From stuart to chris the manager.... ending with bill the gm .....Unless u want to take ur car to a dealer for a diagnosis and recall. . and 30 mins later break down come to these idiots! yes they blew my engine!!!!! Result: after rdtrip tow at their expense 1.5 hrs away ...I now have a blown head gasket with terrible service in the midst of all these issues the country is going thru right now (covid-19). Took the car friday 8am, car broke down on drive back home 30 miles ...Continue Reading
Business response:
Asheley Hizfter, we're disappointed to hear of the negative experience you had at our location. Within our records, there was never a formal lawsuit on file but rather a letter of representation from an attorney demanding a cash payout. An insurance claim was set up to respond to the allegations of faulty repair work. The claim was denied and there has been no further prosecution.
Apparently Mini's aren't for everyone! Not even a customer that drove out in the middle of a pandemic with check in hand. Thanks Seth!
Business response:
We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to SheilaThomasson or Jimmy Grill at (843)402-6300. We look forward to hearing from you soon.
Brought a car on Wednesday and it was towed back on a Thursday and kept it for about a week and when we told them we were unsatisfied with the car and we wanted to possibly trade vehicles the told us that if we traded after 1 day ( not even a full day) we'd loose about $4000+ in trade in needless to say we didn't do that. they kept giving us the run around .at the end of the day we had to end up keeping the car and we haven't heard from them since.
I leased a car from them almost four years ago when I was breezing through. I live in Virginia and the non stop emails from them keep coming. I have opted OUT a million times, but they keep coming.... for 4 years!
RecommendedBought a car from them last year. Have had no issues with them until our last visit. Kelly murchie, at the service check in was extremely rude and very argumentative. Will be giving them one more chance and if we are not treated better we will be headed to the Jacksonville location. The people on the phone have been very nice.
I went to MINI of Charleston to get a routine oil change. Now, MINI usually does a courtesy wash which is fine. However, they wiped the interior of my windshield with a wet towel and didn't bother to dry it so it dried very streaky. I didn't really notice as I normally drive in the morning when its still dark. A few days ago, I was heading home and the sun was setting and the position of the sun reflected off the streaky windshield in a way that completely blinded me leading to a minor collision with an SUV in front of me. T... read more
Business response:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (843) 712-7112.
Not impressed by customer service at all, they didnt tell me much about the car before i bought it
Business response:
Matt, I'm sorry we did not fully explain the features of your new vehicle at delivery. We are happy to schedule a re-delivery at any time to ensure you are able to appreciate all aspects of your vehicle. Let us know a good time for you. - Sheila
Crooks. Easy and quick taking my money, unwilling to help a paying customer. Steer clear!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,094 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 10:00 a.m.