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MINI
- Automotive
- Los Angeles, CA
About this business
Location details
6201 S Alameda Street, Los Angeles, CA, 90001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:30 p.m. | |
| Tue | 7:30 a.m. to 8:30 p.m. | |
| Wed | 7:30 a.m. to 8:30 p.m. | |
| Thu | 7:30 a.m. to 8:30 p.m. | |
| Fri | 7:30 a.m. to 8:30 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This review is specially for the Service Department....Honestly I was pleasantly surprise. Not really what I expected, I'm really happy and satisfied by the way they handle my Mini Cooper....Phil Gibson...the service manager who was on duty at that time was so professionally knowledgeable explaining the details on how to maintain my car in top condition....like advising me next time I change my tire it has to be by Mini standards. I really appreciate people like him looking after customers own good .Also, I really appreciate... read more
I took my mini to be serviced yesterday morning and had an excellent experience. I felt the need to share my expereince to my fellow mini owners or those considering getting one. I was the first person to arrive and I was pressed for time and was assisted quickly. Phil Gibson communicated and explained in detail my mini needs. He was patient and thorough. He even called me at work to let me know the status of my mini. Also, a loaner car was arranged for me. All staff at Nick Alexander were very friendly and accommodating. I ... read more
It was such an easy experience and everyone was so friendly. I have been driving a mini cooper from nick alexander for over 5 years now and I have never had such great service. I was truly shocked and I look forward to bringing in my car for my next service.
I've leased two MINIs through Nick Alexander and my experiences there have been very positive. Friendly staff, thorough, high-quality repairs/service. With the new, dedicated Mini facility, the experience has gone up a notch. The dealership is quite a drive from where I live, downtown and south into Huntington Park, so my preference has always been to just wait there whenever possible. They have wireless, a great coffee machine, comfortable couches so I'm good to go. Phil Gibson, the service advisor, was very thorough in goi... read more
Phil Gibson made the process of servicing my mini pleasurable from pick up to loaner to the speediness in which it was completed. It's folks like Phil that make me want to recommend Nick Alexander to my friends and be a loyal consumer. Looking forward to the 2011 mini-clubman!!!! B
"Trade in" Never do business here for your trade in. It’s the biggest clown show I’ve seen in the industry. How do you possibly screw up payment to your customer at the completely wrong address? I know customer surveys impact your business. Have fun rectifying this one.
"Hassle Free" I hate buying cars so I put it off as long as possible. Finally after dealing with shady dealerships who would negotiate a price then try to slip an extra $1800 into the actual contract, I changed tactics. Instead of looking for the lowest price I went through YELP and found the highest rated MINI dealership (I read all the ratings including the not recommended ones). Then when I saw the car I was looking for online and went on in. Mike M. was very easy to deal with and next thing you know I actually pulled the... read more
Bought my car here and have taken it for routine servicing over the past 4 years. the service manager and his staff are the reason I keep returning to Alexander.they dont try to sell you things you dont need like other dealerships.
Danny Kim was my salesperson. Although he was very nice, he lacked follow up. I asked him to call me the following day by noon to confirm the deal we discussed with his sales manager, Andres. He did not call the next day at all, nor did he call the day after. After I placed 2 calls to Danny (no response) I called Andres, the sales manager, who did finish my deal with alacrity. I specified to Danny I wanted the satellite/Radio/Navigation Package as listed on the web and in the book. He assured me my car would have that, as I ... read more
Business response:
Joanna, I understand that your recent purchase has not gone as planned. If you have any questions along the way please contact me, Shep Nelson, directly. I can be reached at 800-800-6425 or shep@alexandermini.com. I hope that we can earn your future business and recommendation. Thank you, Shep Nelson, General Sales Manager
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 759 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 8:00 a.m.