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MINI
- Automotive
- Seattle, WA
About this business
Location details
11550 Lake City Way NE, Seattle, WA, 98125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The dealership as a whole is very friendly and very fair. They go out of their way to be helpful both in sales and service. This is our second MINI and we support this dealership with our money by buying from Seattle MINI. Seattle MINI also supports the local MINI motoring club. (Puget Sound MINI Motoring club) psmini.org
Friendly, competant dealer that cares. When a fellow Mini Club owner had a mechanical problem at the start of a ten day Club tour to Las Vegas in 2010, the dealer had his car repaired and back on the road that evening, even though it was a Saturday and the dealerships service department was closed. They have been eager to find out what our needs were, and fullfill them. If they had been in business when we ordered our Mini, we would have bought it from them.
"Overall - Seattle MINI Service Center : BAD" This Review is about the MINI Service Center only... and not about the Dealership as a whole. To start with, someone needs to teach the Customer Service Representatives to smile. Secondly, they need to be taught how to be a little considerate. They seem to be quite arrogant for such customer-facing positions. They would have no hesitation in refusing service by using lame excuses. They do not hesitate to bother customers to come back multiple times unnecessarily rather than help ... read more
Business response:
As the General Manager for Seattle MINI, every review that is posted online comes to my desk. After investigation of your various 1 star reviews – Yelp, Google and Dealer Rater (perhaps more that I am not aware of) here is what I have found out. You collected your 2011 Countryman (with 70,000 miles) yesterday evening after bringing the car in for a rear hatch failure. The technician found the problem, a failed rear hatch actuator that you decided not to have us repair. You also noted that the rear wiper did not work and the ... read more
This Review is about the MINI Service Center only... and not about the Dealership as a whole. To start with, someone needs to teach the Customer Service Representatives to smile. Secondly, they need to be taught how to be a little considerate. They seem to be quite arrogant for such customer-facing positions. They would have no hesitation in refusing service by using lame excuses. They do not hesitate to bother customers to come back multiple times unnecessarily rather than help resolve issues sooner. Thirdly, they could use... read more
Business response:
As the General Manager for Seattle MINI, every review that is posted online comes to my desk. After investigation of your various 1 star reviews – Yelp, Google and Dealer Rater (perhaps more that I am not aware of) here is what I have found out. You collected your 2011 Countryman (with 70,000 miles) yesterday evening after bringing the car in for a rear hatch failure. The technician found the problem, a failed rear hatch actuator that you decided not to have us repair. You also noted that the rear wiper did not work and the ... read more
I should have know better, they really screwed me on price, they are unethical and criminal thieves, buy elsewhere for sure, great car, morally bankrupt dealership.
Business response:
Thank you for your survey. I would like an opportunity to correct this. Can you email me more information about your experience please to Richard@seattlemini.com I am the General Manager.
Came in to test drive and purchase a MINI from Seattle Mini, was met by Bill in the lot. I'm assuming he was more than anxious to get to the "company party" that was starting according to the sign on the door (in an hour), so I was not offered a test drive on the car I pointed out I was interested in, and even worse than that, he was condescending in so many ways. Asking me "do you need to check with your husband first" was one of many shocking comments. I purchase all our vehicles in our family and was shocked. It continued... read more
Business response:
Hi Lisa - Thank you for taking the time to let me know you were not treated to the usual high standard. I strive to remove this 'old-school' mentality from all of the interactions here and will address this with the person concerned. Please let me know if there is anything I can help with in the future. Regards Richard (Manager)
I stopped by today and talked with Bill. I am considering a used Mini and looking for information. When I told Bill that I was only researching today and would not be ready to buy for a couple of months, he told me I was wasting his time. He said I could go online and build a Mini, which I know. I also expressed interest in a standard since Edmond's and others suggest manual over automatic transmissions. He said that was not a good idea and that everybody on the internet are idiots. I found him rude and dismissive and he has... read more
UNFORTUNATELY... This service department is giving MINI a BAD REPUTATION! I LOVE MY MINI!!!! But I will drive to Texas before I go back here. Started with my name being backwards, so they didn't see my appointment. Easy enough to fix! I left my car to have a few things looked at. The list of things they came back with that it needed was different on paper than what the service adviser said. The issues I wanted them to look at did not get addressed. Even after I asked three times. When I picked it up "ready" must have meant s... read more
Business response:
Hi there - I would really appreciate it if you would reach out to me as I requested on your Yelp review. My direct number is 206 588 4241. I am very interested in hearing more about your experience, how I can fix your opinion of this store and learn how not to duplicate this. Thanks Richard. Manager.
My first service with Mini Seattle was a complete disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back that everything I had itemized as issues were all "working as designed". My service rep was especially adept at evading direct questions and providing lengthy dissertations on things not related at all to the issue under discussion. I was met with repeated statements of "I have my best mechanic on it", "he's worked on reproducing the... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 1,283 reviews.
When is MINI open?
MINI is open now. It will close at 5:00 p.m.