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Mission Villa Senior Living
- Assisted Living Facilities
- Daly City, CA
About this business
Location details
995 E Market St, Daly City, CA, 94014, United States
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Too large for proper care...
Business response:
Thank you for your review. We are sorry to hear that you feel this way. We value our residents and families are constantly striving to make our community as enjoyable and comfortable as possible. We want our residents to feel cared for, engaged and to enjoy life. We have a fantastic team and feel that we can provide exceptional care to our residents. We invite you back to see how we have improved for the better.
She is now living there
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
a large care facility, bright building, acitivities not too interesting.
Business response:
Dear A Place For Mom Customer, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our community!
If I could rate them a zero I would. The staff tries their best but they are extremely understaffed. Approximately 1 caregiver per 10 people that need to be changed, fed, etc. 1 med tech for about 60 people my mother was always dirty teeth not brushed so her breath was foul. UTI almost every month because they wouldn't change her. They would double up her diapers so they wouldn't leak. The food was abysmal but getting a little better right before I pulled her out. But examples are boiled celery as a vegetable. Canned pork an... read more
Business response:
We apologize that this has been your experience with our community, but we can assure you that the medical care of our residents is our top priority. We follow all staffing regulations set by the state of California, and at no time do we have one caregiver responsible for 10 residents nor one med tech responsible for that number of residents. We have chef-prepared meals and a full service dining room, and we do not used canned goods in these meals. We understand the difficulties that come from having a loved one in memory ca... read more
The price was reasonable that's within my budget. Overall, I was not happy with the place. Took my wife out in 2 months. Not recommend! The housekeeper kept removing things from the room without my permission, didn't periodically check if restroom was clean, and didn't speak English.
Business response:
We know that people have many choices when looking for a senior living community to call home. We apologize if our community was not a good fit for you. We wish you and your wife the best of luck in your new home.
My loved one didn't get the care they needed. I was told they could handle them, but after a while they were constantly complaining about the trouble my loved one was causing them. If your loved one is low maintenance, then this place is great, but if they are high maintenance then this place is not for them.
Housekeeping could be better and he kept taking things out of our room without permission. The staff need better training. They also needs someone who understands English better.
The main issue I have is the staffing levels. Honestly I think the staff is very caring & loving but there is just not enough of them to help all the residents. This has been since my loved one has moved in. The management is aware and admits to me the problem, but still has done very little to correct the situation. I understand it can be hard to find help but this problem has gone on for so long I am starting to think they are gaslighting me.
Appearances and money making is this facility's only priority. They will bait and switch you after paying $10k to take care of your loved one. They go so far as to break CA licensing regulations to wrongfully evict when a resident or family member doesn't fit their mold and/or asks too many questions. The current executive director of this facility is dangerous. She yells and barks at her staff who are coached not to answer questions, play dumb about chain of command, and literally ”hide" her. She is aggressive, hostile, and... read more
Frequently asked questions about Mission Villa Senior Living
How is Mission Villa Senior Living rated?
Mission Villa Senior Living has a 4.6 star rating with 223 reviews.
When is Mission Villa Senior Living open?
Mission Villa Senior Living is open now. It is open 24/7.