user6545974 on Zillow
8 years ago
12/29/2012, 00:21 AM
I have worked with Charles Petruzzi to close three seperate loans now. One initial loan, and two re-finance. I came back for obvious reasons. I felt customer service was better than I could find at by local lending offices, rates were much better than any local office, and having the ability to work 100% through email was so convienent.
I am impressed that in todays legally challanged society, that all documents and signatures could be provided via fax and scanned documents. Only after everything was approved, did a closing agent schedule an appointment at my house, at my time, to have me sign the closing papers.
The biggest fear of working with an Internet/Remote based company is trust. Once trust is established, I dont believe anyone can beat the convience of working with online establishments.
Why 4 stars for Responsiveness and Knowledgeable?Responsiveness -- The underwriters are understandably busy. Since my loan had extremly tight deadlines, I was concerned that we would not close in time. I made many phone calls to the underwriter/loan processor, and some were not returned within 4 hours, as I had hoped. I was honest and up front about the tight deadlines, and in the end, the underwriters and processors came through and on time. I always could call Charles if I had trouble, and he was able to get the underwriter/loan processor to respond.
Knowledgeable - Since The Money Store serves all of the United States, they do not specialize in a particular market. For this reason, I found that for a market such as mine, with very tight deadlines, The Money Store needed to be made aware of the differences. Addionally, there were some documents requested that did not apply at all to my loan, but needed to be provided. Rather than have different document requirements for different situations, they asked for the same supportive documents from everyone, regardless. This is a very small inconvience, and not worth fighting about. I simply provided the documents as requested, so the loan would move forward.
From my experience, work with Charles, work the the Money Store, and you will not be disappointed.