MLILY USA's cover image

This profile has been claimed by the business owner or representative.

MLILY USA

4.8

About this business

Location details

11537 Kingston Pike, Knoxville, TN, 37934, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.81,265 reviews
Select a rating
Kayla M.'s profile image
Kayla M. 
4 years ago

I love my Mlily mattress. I got the Fusion Supreme King. It’s definitely the best mattress I’ve slept on. I did have one issue: The zipper of the mattress cover got caught on my bedding and broke but I reached out to Mlily and sent some pictures and they had a new mattress cover sent to me within 2 days. Great customer service!! I will definitely continue to buy your products in the future! 

peter t.'s profile image
peter t. 
5 years ago

Our experience with John was great he was very professional his product knowledge is exemplified by the way he described the mattress we purchased.The whole process of the purchase was pleasurable I would highly recommend buying a mattress from MLILY. Pete 

Stephen R.'s profile image
Stephen R. 
5 years ago

My parents have a tempurpedic and our MLily is just as good. We bought two for the kids. 8 years after we bought ours it started to sag in the middle and MLily replaced it and renewed the warranty quickly and with no problems. I highly recommend them! 

David W.'s profile image
David W. 
5 years ago

MLILY made good on a hybrid mattress we purchased that was not meeting their standards. Our new mattress was delivered promptly and MLILY made good on the warranty after providing to them the necessary requirements. The hybrid mattress was recommended by our chiropractor and has significantly helped my wife with her osteoporosis. I am also getting a better nights sleep. This move was long overdo. 

Rob B.'s profile image
Rob B. 
5 years ago

Great customer service! Thank you John for all you assistance. We purchased our new mattress in the Knoxville store and are very happy with our decision. 

Haven N.'s profile image
Haven N. 
6 years ago

Great experience and the mattress is best I have ever had. Looking forward to getting my kids this product. 

Rhonda M.'s profile image
Rhonda M. 
2 years ago

We bought a Milly king size adjustable bed also purchased Milly King Mattress and 2 Milly King size Memory foam Pillows probably close to 4years ago from a local store.. My husband nor myself to be completely honest have been able to sleep in our bed because of back pain a specially my husband. He works on a river boat for 3weeks and then home for 3 . Every time he has tried to sleep in the bed he ends up with severe back pain so we have been sleeping in guest room for a while now.. by all means I’m not blaming company fo... read more

Lisa S.'s profile image
Lisa S. 
2 years ago

Bought a mattress that is defective called and sent pictures and they only want to refund 30% that is not ok. They wanted me to shrink the mattress and get back in the box and ship back to them that can't happen cause it's a California king mattress and will not fit in box they refuse to come and get mattress I want my full refund and they can come get the junk of a mattress 

Lisa S.'s profile image
Lisa S. 
2 years ago

Purchased a mattress that is defective and they only want to give 30%refund. Their customer service is bad. They take advantage of there customers .they will ask you to keep sending pictures of the mattress and still only offer 30% refund they should be ashamed of there company 

Frequently asked questions about MLILY USA

How is MLILY USA rated?

MLILY USA has a 4.8 star rating with 1,265 reviews. 

When is MLILY USA open?

MLILY USA is closed now. It will open on Monday at 8:00 a.m.