MLILY USA

Connor M. 

on Birdeye

4 years ago

I bought my Mattress on Saturday July 30th. It was supposed to come on Thursday. It is now Friday August 5th and the only shipping update I’ve received was “label created” an hour after I ordered it. 6 days later, no shipping updates besides “weather delay”. It likely hasn’t even been shipped at all. I’ve called 3 different phone numbers a total of about 15 times and gotten no where. Emailed multiple times only to get a response each time. “Your package is expected Friday August 5th.” I have a hard time that in 6 days of 0 ... read more

Suzanne M. 

on Birdeye

5 years ago

First, sort your reviews by latest. They’re complaints about the mattresses. Most of the positive are reviews are about free pillows. Bought a king sized Fusion Luxe in January of 2020. By March of 2021, it was sagging. Despite 180 degree rotation, it still sagged. The back pain was building. I called Mlily and based on my photos, they sent a warranty replacement. Because they said they were out of stock of the Fusion Luxe and several comparable mattresses, I received the Power Cool mattress without the cooling base. FOUR ... read more

Suzanne M. 

on Birdeye

5 years ago

Bought a king sized Fusion Luxe in January of 2020. By March of 2021, it was sagging. Despite 180 degree rotation, it still sagged. The back pain was building. I called Mlily and based on my photos, they sent a replacement. Because they were out of stock of the Fusion Luxe and several comparable mattresses, I received the Power Cool mattress without the base. FOUR days in, and it’s sagging. When you contact customer service, they ask for a “broom test”. That’s how I received my replacement. The Power Cool is also sagging, w... read more

John S. 

on Birdeye

5 years ago

After 3 months the bed started giving off a very bad smell We tried to find out what the materials were made of and we got the run-around from customer service. 

Anne Ruth W. 

on Birdeye

6 years ago

It’s only good for the first couple months, then you will see that it has no support for the hips, and it’s sinkable. 

Anne Walker M. 

on Birdeye

6 years ago

I am so frustrated with Mlily products! We bought a foam 8” mlily calm mattress a while a ago, the mattress started to sink and became soft in certain spots. They honored the warranty, which was great, and sent a another model (Dreamer 8”) saying it was better. Which it was better for only about a couple months. Then the same thing (actually worst) happened, it has two soft “holes” in where we sleep!! We rotate regularly, my husband weight around 180lbs and I weight around 145 lb! Your products are sinkable, leaving us with... read more

High V. 

on Birdeye

6 years ago

We have been sleeping on our brand new King Fusion for 3 weeks and it is AMAZINGG. My husband and I both have bad back pain, but NOT ANYMORE thanks to MLILY !!!