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Moat House Care Home
- Assisted Living Facilities
- Great Dunmow
About this business
Location details
Great Easton, Essex, Great Dunmow, CM6 2DL, United Kingdom
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My mother moved into the Moat House in October 2025 after a fall. She has Alzheimer's. The care provided at every step of the way has been exceptional. ALL staff are genuinely caring and anticipate and deal with her every need. We recently had a 90th birthday party at the Moat House. The private lounge had been decorated for the birthday and food prepared to an excellent standard. The management of the event was faultless. It gives me great peace of mind knowing mum is safe and well cared for.
Business response:
Thank you so much, Andrew, for taking the time to leave such a thoughtful review. We are so pleased your mother has settled well at The Moat House and that you have felt supported throughout her journey with us. It was an absolute pleasure to help celebrate your mum's 90th birthday with you all. We are delighted the day was such a success and that you and your family enjoyed the celebrations. It is a real joy to have both your mum and your family as part of The Moat House family, and we are so grateful for the trust you plac... read more
I visit an elderly friend weekly when possible. My friend is frail through age and various infirmities, plus at times confused, fearful and agitated. The whole building is extremely well-maintained and superbly clean, plus fragrant. Each and every member of staff is professional, efficient and welcoming. It is evidently managed and led by excellent, inspirational people.
Business response:
Thank you for taking the time to write your review and for your kind feedback. We are delighted to hear your positive comments about our home and team. Providing a safe, welcoming, and supportive environment is extremely important to us, and your words are greatly appreciated by all of the staff.
I was very disappointed with the appearance of my husband on the two occasions I visited him. He hadn't been shaved; he was in his night T-shirt on the first occasion, and on the second occasion, he hadn't been shaved, and his hair was greasy. When I collected him after his stay, a lot of his new clothes had been lost. The staff did find some of the items but there are still several items of clothing missing.
Business response:
Thank you for taking the time to leave your feedback. We understand your concerns regarding your husband's personal presentation during his stay. Our care staff are trained to provide high standards of personal care and encourage people to make their own decisions about the support and assistance they accept. However, we are sorry that he did not appear as well-presented as you would have expected during your visits. We also apologise for the upset caused regarding the missing clothing items. We are continuing to work with y... read more
My mum moved in for assessment and became a full time resident 9th Feb. She has Alzheimer's and has settled in very well. The carers are exceptional for her needs. The home as a whole is wonderful. All staff are friendly and ready to help.
Business response:
Thank you so much for taking the time to share your experience. We are delighted to hear that your mum has settled in so well and feels supported since becoming a full-time resident. Your kind words about our carers and team mean a great deal to us, as providing compassionate, person-centred care is at the heart of everything we do. Thank you again for your lovely feedback and for trusting us with your mums care.
When you enter reception It's like walking into a five star hotel. The reception staff are absolutely fantastic and go way above the reception role. Mum was made so welcome and all the staff treat her like family and are always on hand for care and friendship. The rooms are spotlessly clean as are the rest of the building and it has a really lovely feel to it, bright and relaxing. The gardens are beautiful with many areas to sit and relax by the lake. There is nowhere better! Well done
Business response:
Thank you so much for your incredibly kind review. It really means a lot to our whole team to know that your mum feels happy, welcome, and part of our Moat House family. We are very proud of the caring environment our staff create each day, and your lovely comments about the home, team, and surroundings are truly appreciated. Thank you for taking the time to share your experience and for your continued support.
Our Mum was living here until yesterday. One of her last words were "I love it here". Every person working here have made this difficult time extremely easy for us. All showing such caring, kindness and nothing seems a problem or hassle. In her last few days her lippy was applied and hair brushed by the wonderful carers knowing that it was important to her. Her send off was respectful and very heartfelt. We can't praise the staff enough. I hope I get this care in my old age. Thank you. And I have never seen so many kisses gi... read more
Business response:
Thank you so much for taking the time to write such a beautiful and heartfelt review, especially at what must be an incredibly difficult time for you and your family. Please accept our sincerest condolences following the loss of your lovely mum. Your words truly mean the world to us. Knowing that one of your mum's last sentiments was that she loved being here is something we will all hold very close to our hearts. It was a privilege to care for her, and we are so grateful that you trusted us to support both her and your fami... read more
Mums' care was inadequate at her previous "supported living" situation. I needed to find dementia care for her and visited many care homes around Cambridge and North Essex, I was shocked at how unpleasant they were. It wasn't until I viewed Moat House that I felt truly excited. After being shown around by Debbie I realised this was the care home for mum. Not only was it highly welcoming, vibrant and super clean but you could see from the residents' faces they were extremely well looked after and happy. Mum was able to choose... read more
Business response:
Thank you so much for taking the time to share such a thoughtful and heartfelt message. It truly means a great deal to us to hear how supported you felt throughout the process of finding the right home for your mum. We understand how difficult and emotional that journey can be, especially after a challenging previous experience, and we're so glad that Moat House was able to give you the reassurance and confidence you needed. It was an absolute pleasure supporting you and helping to make your mum's transition as smooth as pos... read more
Moat House is more than a Care Home; all of the staff are kind and thoughtful, always there to help with a smile and have time for the residents. They have regular events and activities, which they encourage everyone to get involved with. The staff are happy to take residents around the extensive, beautiful grounds. My Auntie is very happy living at the Moat House. We can visit at any time; there are no restrictions. The rooms are bright and comfortable with all needs catered for. Exceptionally clean. Nothing is too much tro... read more
Business response:
Thank you so much for your wonderful review. We're absolutely delighted to hear that your Auntie is so happy living at The Moat House. Our team takes great pride in creating a warm, welcoming environment where residents feel truly at home, so your kind words mean a great deal. We feel very fortunate to be surrounded by such beautiful grounds, which our residents love exploring and enjoying throughout the year. We also take great joy in hosting a variety of events and activities, it's wonderful to see how much happiness they... read more
Care home have been great since my mother in law went in yo the Most house.Initially for 6 weeks respite but has now stayed as a permanent resident.The care team have made this a smooth transition at a difficult time for the family.We are kept up to date with everything and we are regularly asked if the care an is on track and for our input.Care team are very good and are always happy to assist.
Business response:
Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that your mother-in-law has settled in well at The Moat House and that the transition from respite care to permanent care has been a positive experience for you all. Our team constantly strive to make residents and their families feel supported and involved, so it's wonderful to know this has made a difference. Your kind words mean a lot to everyone here. Thank you again for your trust and support.
Frequently asked questions about Moat House Care Home
How is Moat House Care Home rated?
Moat House Care Home has a 4.8 star rating with 48 reviews.
When is Moat House Care Home open?
Moat House Care Home is open now. It is open 24/7.