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Moat House Care Home
- Assisted Living Facilities
- Great Dunmow
About this business
Location details
Great Easton, Essex, Great Dunmow, CM6 2DL, United Kingdom
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Mums' care was inadequate at her previous "supported living" situation. I needed to find dementia care for her and visited many care homes around Cambridge and North Essex, I was shocked at how unpleasant they were. It wasn't until I viewed Moat House that I felt truly excited. After being shown around by Debbie I realised this was the care home for mum. Not only was it highly welcoming, vibrant and super clean but you could see from the residents' faces they were extremely well looked after and happy. Mum was able to choose... read more
Business response:
Thank you so much for taking the time to share such a thoughtful and heartfelt message. It truly means a great deal to us to hear how supported you felt throughout the process of finding the right home for your mum. We understand how difficult and emotional that journey can be, especially after a challenging previous experience, and we're so glad that Moat House was able to give you the reassurance and confidence you needed. It was an absolute pleasure supporting you and helping to make your mum's transition as smooth as pos... read more
Moat House is more than a Care Home; all of the staff are kind and thoughtful, always there to help with a smile and have time for the residents. They have regular events and activities, which they encourage everyone to get involved with. The staff are happy to take residents around the extensive, beautiful grounds. My Auntie is very happy living at the Moat House. We can visit at any time; there are no restrictions. The rooms are bright and comfortable with all needs catered for. Exceptionally clean. Nothing is too much tro... read more
Business response:
Thank you so much for your wonderful review. We're absolutely delighted to hear that your Auntie is so happy living at The Moat House. Our team takes great pride in creating a warm, welcoming environment where residents feel truly at home, so your kind words mean a great deal. We feel very fortunate to be surrounded by such beautiful grounds, which our residents love exploring and enjoying throughout the year. We also take great joy in hosting a variety of events and activities, it's wonderful to see how much happiness they... read more
Care home have been great since my mother in law went in yo the Most house.Initially for 6 weeks respite but has now stayed as a permanent resident.The care team have made this a smooth transition at a difficult time for the family.We are kept up to date with everything and we are regularly asked if the care an is on track and for our input.Care team are very good and are always happy to assist.
Business response:
Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that your mother-in-law has settled in well at The Moat House and that the transition from respite care to permanent care has been a positive experience for you all. Our team constantly strive to make residents and their families feel supported and involved, so it's wonderful to know this has made a difference. Your kind words mean a lot to everyone here. Thank you again for your trust and support.
After a spell in hospital my mother was left weak and a little confused, so after some deliberation when she was discharged we decided she should not return to her apartment as we felt that would be unsafe. She initially moved into Moat House for a period of recovery to see if things improved. Unfortunately they haven't, but as she has settled into Moat House so well it was an easy decision to make her stay more permanent. She has got to know the staff, and we have no concerns with her future care as they are all very dedica... read more
Business response:
Thank you for sharing such a thoughtful review. We're delighted to hear that your mother has settled so well at Moat House and that our team has helped make her transition as smooth and comfortable as possible. At Moat House, we take great pride in providing person-centred care within a warm, supportive environment. It's wonderful to know that our dedicated team's efforts have made such a positive difference to your mother's wellbeing. Your kind words are a reflection of what we strive for every day: exceptional care, comfor... read more
My mother has vascular dementia and alzheimers disease. She has been at the Moat House Care Home for 8 months and my family and I are so extremely happy with the excellent care and support she is given. The family has been updated and informed regularly of any changes or adjustments to her care plan, which is wonderful. Amazing rooms and facilities with fantastic staff and senior carers mean she only gets the best care at all times. We are so grateful for their support and she is so relaxed and content. Thank you.
Business response:
Thank you so much for your kind and heartfelt review. We are truly touched by your words and grateful that you've taken the time to share your experience.It means the world to us to hear that your mother is happy, relaxed, and receiving the care she deserves. Supporting both our residents and their families is at the heart of what we do, and we're so pleased to know that our communication and attention to detail have brought comfort and confidence to your family.Our dedicated team of carers and staff at Moat House strive eve... read more
My sister has recently moved into Moat House, from the first day she was made to feel so welcome by all the staff. Her room and the whole care home is modern, light and bright and always exceptionally clean and fresh. The home is in a lovely tranquil setting and has a nice outdoor seating area on the terrace overlooking the lovely gardens. The staff are so friendly, kind and caring and they offer a great range of activities for the residents to enjoy. My sister really enjoys the selection of food and drinks available. My wif... read more
Business response:
Thank you so much for your kind words and thoughtful review. We are truly grateful you took the time to share your positive experience at Moat House.Our teams are dedicated to providing compassionate and personalised care, and it's incredibly rewarding to hear that this has made a difference for you and your loved one. Knowing that you feel supported and confident in our care means the world to us.If there's ever anything more we can do, please don't hesitate to reach out. We're always here for you.
I have enjoyed 6 weeks respite after an operation and have been very happy with the care given to me. The staff are a lovely team. The food is excellent and everywhere is kept so clean. Now being discharged from the hospital as fully fit, is down to the great care i have received.
Business response:
Thank you for your kind review of Moat House Care Home. We're so pleased to hear you had a positive experience at our home and are now leaving fully recovered. We wish you all the best for the future!
A fantastic care home. The staff are very polite and friendly and the way they go about their duties is above & beyond. Our mother is very happy there. If I had to go into a care home tomorrow, this is where I would want to be.
Business response:
Thank you for your kind review of Moat House Care Home. We're so happy to hear your mother is well cared for and enjoying her time with us. Our team always strives to go above and beyond, and your feedback means a lot.
My husband was in Moat House for two weeks for respite. I was impressed with what I saw at Moat House and felt reassured to leave my husband in their care. His room and en-suite were very nice, clean and well-furnished. Cannot praise its staff enough, very kind, caring and respectful to my husband. There were very nice facilities for visitors, coffee, tea area, private dining facilities. A lovely outside area to relax in.
Business response:
Thank you so much for taking the time to share such kind words about your husband's stay at Moat House. We're delighted to hear that you felt reassured and confident in our care, and we're thrilled that you found his room and en-suite comfortable and well-maintained. Our team strives to provide compassionate and respectful care, so it means a lot to us to hear that our efforts made a positive difference for both you and your husband. We're also glad you appreciated our facilities and relaxing outdoor area - we believe that c... read more
Frequently asked questions about Moat House Care Home
How is Moat House Care Home rated?
Moat House Care Home has a 4.8 star rating with 36 reviews.
When is Moat House Care Home open?
Moat House Care Home is open now. It is open 24/7.