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Moat House Care Home
- Assisted Living Facilities
- Great Dunmow
About this business
Location details
Great Easton, Essex, Great Dunmow, CM6 2DL, United Kingdom
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Mum was apprehensive about going into a care home but has been shown nothing but kindness at Moat House. My sisters and I visit quite regularly and we are made to feel very welcome by everyone on every occasion. Mum has now got to know some of the other residents and finds the carers very kind and attentive. We are extremely impressed with Moat House and feel Mum is in safe hands
Business response:
Thank you so much for your lovely review. It means so much to hear that your mum has settled in so well and is feeling supported and cared for. We're delighted that you all feel so welcome when you visit, and we'll be sure to share your kind words with the team. Thank you for trusting us with your mum's care.
Excellent caring provision. I've visited many relatives in care homes over the years and this is without doubt, the best care home I've ever seen. Caring, friendly, competent staff. Exceptionally clean. Beautiful environment. Food restaurant quality. Air conditioning. Attentive staff, lots of activities. Individual needs catered for at all levels. Like a 5 star hotel for older people with a range of needs.
Business response:
Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted that your experience with us has been so positive. It means a great deal to hear your praise for our caring team, beautiful home and the high standards we strive to provide every day. Your feedback will be shared with the whole team, who will be thrilled to know they have made such a positive impression. Thank you for taking the time to recommend Moat House.
visiting The moat Gt Easton to see a friend - I was well impressed with the decor, location + friendly reception I received
Business response:
Thank you so much for your lovely review. We're delighted to hear you enjoyed your visit and that you were impressed with our beautiful home, peaceful surroundings and the warm welcome you received. We hope to welcome you back to Moat House again soon.
My mother moved into the Moat House in October 2025 after a fall. She has Alzheimer's. The care provided at every step of the way has been exceptional. ALL staff are genuinely caring and anticipate and deal with her every need. We recently had a 90th birthday party at the Moat House. The private lounge had been decorated for the birthday and food prepared to an excellent standard. The management of the event was faultless. It gives me great peace of mind knowing mum is safe and well cared for.
Business response:
Thank you so much, Andrew, for taking the time to leave such a thoughtful review. We are so pleased your mother has settled well at The Moat House and that you have felt supported throughout her journey with us. It was an absolute pleasure to help celebrate your mum's 90th birthday with you all. We are delighted the day was such a success and that you and your family enjoyed the celebrations. It is a real joy to have both your mum and your family as part of The Moat House family, and we are so grateful for the trust you plac... read more
I visit an elderly friend weekly when possible. My friend is frail through age and various infirmities, plus at times confused, fearful and agitated. The whole building is extremely well-maintained and superbly clean, plus fragrant. Each and every member of staff is professional, efficient and welcoming. It is evidently managed and led by excellent, inspirational people.
Business response:
Thank you for taking the time to write your review and for your kind feedback. We are delighted to hear your positive comments about our home and team. Providing a safe, welcoming, and supportive environment is extremely important to us, and your words are greatly appreciated by all of the staff.
I was very disappointed with the appearance of my husband on the two occasions I visited him. He hadn't been shaved; he was in his night T-shirt on the first occasion, and on the second occasion, he hadn't been shaved, and his hair was greasy. When I collected him after his stay, a lot of his new clothes had been lost. The staff did find some of the items but there are still several items of clothing missing.
Business response:
Thank you for taking the time to leave your feedback. We understand your concerns regarding your husband's personal presentation during his stay. Our care staff are trained to provide high standards of personal care and encourage people to make their own decisions about the support and assistance they accept. However, we are sorry that he did not appear as well-presented as you would have expected during your visits. We also apologise for the upset caused regarding the missing clothing items. We are continuing to work with y... read more
My mum moved in for assessment and became a full time resident 9th Feb. She has Alzheimer's and has settled in very well. The carers are exceptional for her needs. The home as a whole is wonderful. All staff are friendly and ready to help.
Business response:
Thank you so much for taking the time to share your experience. We are delighted to hear that your mum has settled in so well and feels supported since becoming a full-time resident. Your kind words about our carers and team mean a great deal to us, as providing compassionate, person-centred care is at the heart of everything we do. Thank you again for your lovely feedback and for trusting us with your mums care.
When you enter reception It's like walking into a five star hotel. The reception staff are absolutely fantastic and go way above the reception role. Mum was made so welcome and all the staff treat her like family and are always on hand for care and friendship. The rooms are spotlessly clean as are the rest of the building and it has a really lovely feel to it, bright and relaxing. The gardens are beautiful with many areas to sit and relax by the lake. There is nowhere better! Well done
Business response:
Thank you so much for your incredibly kind review. It really means a lot to our whole team to know that your mum feels happy, welcome, and part of our Moat House family. We are very proud of the caring environment our staff create each day, and your lovely comments about the home, team, and surroundings are truly appreciated. Thank you for taking the time to share your experience and for your continued support.
Our Mum was living here until yesterday. One of her last words were "I love it here". Every person working here have made this difficult time extremely easy for us. All showing such caring, kindness and nothing seems a problem or hassle. In her last few days her lippy was applied and hair brushed by the wonderful carers knowing that it was important to her. Her send off was respectful and very heartfelt. We can't praise the staff enough. I hope I get this care in my old age. Thank you. And I have never seen so many kisses gi... read more
Business response:
Thank you so much for taking the time to write such a beautiful and heartfelt review, especially at what must be an incredibly difficult time for you and your family. Please accept our sincerest condolences following the loss of your lovely mum. Your words truly mean the world to us. Knowing that one of your mum's last sentiments was that she loved being here is something we will all hold very close to our hearts. It was a privilege to care for her, and we are so grateful that you trusted us to support both her and your fami... read more
Frequently asked questions about Moat House Care Home
How is Moat House Care Home rated?
Moat House Care Home has a 4.8 star rating with 52 reviews.
When is Moat House Care Home open?
Moat House Care Home is open now. It is open 24/7.