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Moat House Care Home

4.8

Assisted Living Facilities
Great Dunmow

About this business

Wellness Assisted Living Facilities

Location details

Great Easton, Essex, Great Dunmow, CM6 2DL, United Kingdom

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4.830 reviews

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Jane R

4 months ago

My mother has vascular dementia and alzheimers disease. She has been at the Moat House Care Home for 8 months and my family and I are so extremely happy with the excellent care and support she is given. The family has been updated and informed regularly of any changes or adjustments to her care plan, which is wonderful. Amazing rooms and facilities with fantastic staff and senior carers mean she only gets the best care at all times. We are so grateful for their support and she is so relaxed and content. Thank you.

Business response:

Thank you so much for your kind and heartfelt review. We are truly touched by your words and grateful that you've taken the time to share your experience.It means the world to us to hear that your mother is happy, relaxed, and receiving the care she deserves. Supporting both our residents and their families is at the heart of what we do, and we're so pleased to know that our communication and attention to detail have brought comfort and confidence to your family.Our dedicated team of carers and staff at Moat House strive eve... read more

N F

4 months ago

My sister has recently moved into Moat House, from the first day she was made to feel so welcome by all the staff. Her room and the whole care home is modern, light and bright and always exceptionally clean and fresh. The home is in a lovely tranquil setting and has a nice outdoor seating area on the terrace overlooking the lovely gardens. The staff are so friendly, kind and caring and they offer a great range of activities for the residents to enjoy. My sister really enjoys the selection of food and drinks available. My wif... read more

Business response:

Thank you so much for your kind words and thoughtful review. We are truly grateful you took the time to share your positive experience at Moat House.Our teams are dedicated to providing compassionate and personalised care, and it's incredibly rewarding to hear that this has made a difference for you and your loved one. Knowing that you feel supported and confident in our care means the world to us.If there's ever anything more we can do, please don't hesitate to reach out. We're always here for you.

P P

4 months ago

I have enjoyed 6 weeks respite after an operation and have been very happy with the care given to me. The staff are a lovely team. The food is excellent and everywhere is kept so clean. Now being discharged from the hospital as fully fit, is down to the great care i have received.

Business response:

Thank you for your kind review of Moat House Care Home. We're so pleased to hear you had a positive experience at our home and are now leaving fully recovered. We wish you all the best for the future!

Andy F

6 months ago

A fantastic care home. The staff are very polite and friendly and the way they go about their duties is above & beyond. Our mother is very happy there. If I had to go into a care home tomorrow, this is where I would want to be.

Business response:

Thank you for your kind review of Moat House Care Home. We're so happy to hear your mother is well cared for and enjoying her time with us. Our team always strives to go above and beyond, and your feedback means a lot.

S D

a year ago

My husband was in Moat House for two weeks for respite. I was impressed with what I saw at Moat House and felt reassured to leave my husband in their care. His room and en-suite were very nice, clean and well-furnished. Cannot praise its staff enough, very kind, caring and respectful to my husband. There were very nice facilities for visitors, coffee, tea area, private dining facilities. A lovely outside area to relax in.

Business response:

Thank you so much for taking the time to share such kind words about your husband's stay at Moat House. We're delighted to hear that you felt reassured and confident in our care, and we're thrilled that you found his room and en-suite comfortable and well-maintained. Our team strives to provide compassionate and respectful care, so it means a lot to us to hear that our efforts made a positive difference for both you and your husband. We're also glad you appreciated our facilities and relaxing outdoor area - we believe that c... read more

Pamela W

a year ago

My sister is so happy moving into the Moat House. Lovely care is given. Never seen her so happy, she loves the staff. The food is so good.

Business response:

Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful sister.

C G

a year ago

My husband stayed at Moat House for two weeks of respite care. Care it was, the staff are very professional and kind. He settled in immediately. The laundry service, the food, and attention to residents is paramount. I would be happy for him to have respite care again here. Nothing was too much trouble. We also were there for the summer fair which was an excellent day, with many staff on their day off attending - it is a place where all are made to feel welcome and comfortable. Thank you Moat House.

Business response:

Thank you so much for your heartfelt review. We are delighted to hear that your husband had a positive experience during his stay at Moat House for respite care. Our dedicated staff works hard to ensure that all residents feel welcomed and comfortable, and it is wonderful to know that their professionalism and kindness made such a positive impact on your husband's stay. We're glad he settled in immediately and that you found our laundry service, food, and attention to residents to be of the highest standard. Your feedback ab... read more

Karen D

a year ago

Mum and Dad visited Moat House Care Home for respite care whilst I was on holiday. From the moment Mum and Dad walked through the door they were looked after perfectly. The team of staff including carers, housekeeping and cooks provided all they wanted for their stay. Mum was very impressed with the quality and quantity of the food which was well thought out, balanced and served hot. Mum and Dad joined in a few of the activities but their privacy was respected if they wanted time to themselves in their room. They were so imp... read more

Business response:

Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your mum and dad enjoyed their stay at Moat House Care Home. Our team takes great pride in ensuring that every resident receives the highest level of care and comfort, and it's heartwarming to know that we met your expectations. The fact that your mum and dad are looking forward to another stay with us as an 'all-inclusive' holiday is the highest compliment we could receive. We look forward to welcoming them back and providing anot... read more

Jane F

a year ago

Beautiful, fully refurbished care home. You feel like you are entering a hotel. The staff are incredible, always there to help with a smile and have so much time and patience for the residents. My mother is thoroughly spoilt with care and attention, down to the smallest detail. They have regular events and fun activities & the food selection is great, always with tea, coffee & cake on offer. I have no worries that Mum is in the best hands. The home is set on beautiful extensive grounds which my mother particularly enjoys, wi... read more

Business response:

Thank you for leaving such a kind review, I will be sure to share this with all members of the Moat House Team. It is our pleasure to care for your mother and we look forward to seeing you soon for a catch-up over a cup of tea and some cake.