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Moat House Care Home
- Assisted Living Facilities
- Great Dunmow
About this business
Location details
Great Easton, Essex, Great Dunmow, CM6 2DL, United Kingdom
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My sister is so happy moving into the Moat House. Lovely care is given. Never seen her so happy, she loves the staff. The food is so good.
Business response:
Thank you so much for your kind words, I will share them with the team. Working in care is a privilege, and we are grateful for your trust in us to care for your wonderful sister.
My husband stayed at Moat House for two weeks of respite care. Care it was, the staff are very professional and kind. He settled in immediately. The laundry service, the food, and attention to residents is paramount. I would be happy for him to have respite care again here. Nothing was too much trouble. We also were there for the summer fair which was an excellent day, with many staff on their day off attending - it is a place where all are made to feel welcome and comfortable. Thank you Moat House.
Business response:
Thank you so much for your heartfelt review. We are delighted to hear that your husband had a positive experience during his stay at Moat House for respite care. Our dedicated staff works hard to ensure that all residents feel welcomed and comfortable, and it is wonderful to know that their professionalism and kindness made such a positive impact on your husband's stay. We're glad he settled in immediately and that you found our laundry service, food, and attention to residents to be of the highest standard. Your feedback ab... read more
Mum and Dad visited Moat House Care Home for respite care whilst I was on holiday. From the moment Mum and Dad walked through the door they were looked after perfectly. The team of staff including carers, housekeeping and cooks provided all they wanted for their stay. Mum was very impressed with the quality and quantity of the food which was well thought out, balanced and served hot. Mum and Dad joined in a few of the activities but their privacy was respected if they wanted time to themselves in their room. They were so imp... read more
Business response:
Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your mum and dad enjoyed their stay at Moat House Care Home. Our team takes great pride in ensuring that every resident receives the highest level of care and comfort, and it's heartwarming to know that we met your expectations. The fact that your mum and dad are looking forward to another stay with us as an 'all-inclusive' holiday is the highest compliment we could receive. We look forward to welcoming them back and providing anot... read more
Beautiful, fully refurbished care home. You feel like you are entering a hotel. The staff are incredible, always there to help with a smile and have so much time and patience for the residents. My mother is thoroughly spoilt with care and attention, down to the smallest detail. They have regular events and fun activities & the food selection is great, always with tea, coffee & cake on offer. I have no worries that Mum is in the best hands. The home is set on beautiful extensive grounds which my mother particularly enjoys, wi... read more
Business response:
Thank you for leaving such a kind review, I will be sure to share this with all members of the Moat House Team. It is our pleasure to care for your mother and we look forward to seeing you soon for a catch-up over a cup of tea and some cake.
Great staff, great care home. Staff are great and can’t do enough for the residents. The care home has recently been refurbished and is like new. Great setting as well. Can’t recommend Moat House enough.
Business response:
Thank you for taking the time to leave a review for Moat House Care Home; we appreciate all comments and feedback and will pass your kind words on to the care team.
Cannot fault any of the services. Lovely surroundings, beautiful furnishings and friendly, kind and happy staff. Perfect. My husband had a very happy respite care whilst I was in hospital, and I had no need to worry about him.
Business response:
Thank you for taking the time to leave a lovely review for Moat House Care Home. We are pleased to hear that our staff are always kind and courteous to everyone. We are also glad to hear that your husband was happy in our care.
Our family couldn't be more pleased with the care that the Moat House is providing for our 93-year-old mother. Everybody without exception has shown great understanding and compassion. It is like staying in a really good hotel with all her needs taken care of. The building has been recently refurbished and is lovely and clean but the greatest asset is the staff who I can't praise enough. I would wholeheartedly recommend the Moat House to anyone.
Business response:
Thank you for taking the time to write a review for Moat House Care Home, we greatly appreciate your kind words and will pass your comments on to the staff team. Your mother is a much-loved member of our family here at Moat House.
My auntie stays here and she has good care, staff were lovely, food ok. The events programme has just started but looks great my auntie keeps talking about it. Nice, clean and cosy for her, like home from home.
Business response:
Thank you for your feedback. We aim to provide exceptional high-quality care in all areas and we are pleased that your Aunt had a lovely stay at Moat House.
On recently visiting a loved one at Moat House, I am so impressed by the care given at the home here, residents and staff all seem lovely. Food looks good, I would recommend and feel happy that everyone is well taken care of as if they are all a big family.
Business response:
Thank you for your review. We will share your lovely words with the team.
Frequently asked questions about Moat House Care Home
How is Moat House Care Home rated?
Moat House Care Home has a 4.8 star rating with 38 reviews.
When is Moat House Care Home open?
Moat House Care Home is open now. It is open 24/7.