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Mori Bean & Brooks PA
- Radiologists
- Jacksonville, FL
About this business
Location details
3599 University Blvd S, #300, Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a charity write off from the hospital that ordered imaging, so I emailed and faxed the required documents to the business 6 times over the course of 1.5 years so they could process the charity payment. For over 18 months they refused to process my application, very intentionally.Their customer support are strictly required to never allow you to talk to a supervisor, regardless of when you call. I set up appointments and left messages and never once in 18 months received a call from a supervisor.First they required... read more
Business response:
HI **************** It is MBB Radiology and ************ practice to require the charity letters from the facility in order to approve or provide charity on a Radiology bill. I do show that this was received and scanned to the account on 07/07/2023. Then a call was placed to the facility to verify how much charity/discount was provided. I am sorry for any inconvenience that this might have caused. I have also escalated to patient experience leadership to review your calls and provide a call back to you.
I inadvertently paid $347.00 for services received in September which my insurance eventually covered. I have sent several EMAILS, with no response, asking for a refund. I have also made several calls requesting a refund. Still no refund. I already filed a complaint to the *** at ftc.gov to report this outfit's unscrupulous business practices. Next week I will be contacting the Better Business Bureau and the Florida State Attorney General.
Business response:
HI I have sent this over to our billing partner to get this check refunded as soon as possible.
This company is what I would call absolute fraud! I have ******** AND a supplement! This company ACCEPTS ******** AND my supplement. Once a company accepts ******** they can NOT bill you for more than ******** would pay them. I have great insurance and all I pay for is ****** per year for out of pocket expense. I was treated at Baptist medical. I am SO disappointed in Baptist medical! They can't explain to me how this happened! They NEED to FIRE MMB and find another company that has customer service WITHIN the US that can sp... read more
Business response:
HI - ******** recouped their money and this was not worked appropriately. Once ******** took back their money this needed to be worked with ********. I have placed this back in ******** and sent the account over to our billing partner to work. Thank you
About 2 months ago I got a text from this MBB saying I owed $50.29 and bill was past due; I ignored it because ain't no way I'm anything from just a text from a company that I'm not aware of. Well, about a month later I received a paper statement in the mail informing that I owe the $50.29. I decided to verify by going to my health insurance website and I verified that it's a legitimate radiology company that serviced me when I went to ******* hospital in the first part of this year. So, last month I paid $30.29 of it via a ... read more
Business response:
Please contact our patient experience team to review your account ************. Unable to find an account with the information you have provided.
I'm a patient who, because of health issues, I can't work. I received bills from MBB Radiology that I'm paying on, but they want too much money that I can't afford, but they accept my small monthly payments then suddenly they don't want my small payments and send me to a collection agency. I don't understand why a company can send you to a collection agency when you're paying monthly on a bill that you owe? No, I can't give them $100/month but only $20/month. They are turning down my payments. :(
Business response:
Please contact our patient experience at ************. When reviewing your account the account was sent to collections because of a missed payment and the account is not set up on a time payment arrangement.
I did a credit check on myself and found this company did a hard credit check without my approval. I will be reporting this to the **** of ******** I have bill with for the amount of $15.35 that I would like pay I have tried online and the system wouldnt let me. I have called and was told it was sent to collections. I have also sent 2 emails with no response. I will not pay over the phone especially after all of these reviews Im seeing. I can in to a office or online. My account is ************
Business response:
HI - I removed your account with collections and reset your bill stage. Once a new statement is created you will see that you will be able to pay on line or give our patient experience call.
What a scam. I get a text message saying I owe $20.06. No statement, no legitimate contact with explanation of charges, nothing. I got A TEXT!I call to find out if this is legitimate and get a foreign call center. The agent demanded my personal information including Full name, Birthdate and account number before he would discuss. How would I have an account number if I haven't received a statement? I asked to be transferred to someone in *****************. Another agent with a thick foreign accent in yet another call center ... read more
Business response:
HI ************ - MBB Radiology (********** and Brooks, PA) is the board certified Radiologist that read your imaging done at many facility's in the ************ area. Text messages are sent out first 7 days prior to a statement being sent out to patients. If the balance is not paid for or if you opt out of the text message within that 7 day time frame a statement will go out. I show on your account that a statement was generated on 07/11/2023.
Terrible service. Did not provide an accurate evaluation and billed will over recommended amounts for services. The ** was just as terrible as they performed services that were not needed.
Business response:
HI - Can you please provide more information on an account with your MBBAC account number so I can review and provide additional information.
Mammogram at Baptist in Jax. insurance paid my mammogram and they still charged me $150. When i complained, they send it to collector without warning.
Business response:
HI - the bill of $150.00 is for a diagnostic mammo, that your insurance applied to your deductible. Two statements went out on 09/16/2022 and 10/31/2022. If you have question about your deductible please reach out to your health insurance. thank you,
Frequently asked questions about Mori Bean & Brooks PA
How is Mori Bean & Brooks PA rated?
Mori Bean & Brooks PA has a 2.4 star rating with 333 reviews.
When is Mori Bean & Brooks PA open?
Mori Bean & Brooks PA is closed now. It will open on Monday at 9:00 a.m.