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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Okay The lady at check-in needs a master course in customer service. She was confused and wasn’t in the most pleasant of moods.
Business response:
So sorry you didn't get to experience our incredible resort or the beautiful Inn. looks like you cancelled your reservation a few days prior to your arrival.
It was interesting 🤔. No elevator, all steps. Spiders in my room. Around the drain it was green. Having to take the trash out when I left. No breakfast at this location. I brought my own. I had to take my own trash out when we left. I ended up killing two spiders before I left. We were on the second floor near trees and I was glad we didn't see any snakes. The room was on the nice side but the tub/shower around the drain was green. So I didn't use it. I love looking in distance at the mountains. Michael the manager did come... read more
A total waste of my time in my fuel and I never got to stay at the facility Due to an incompetent worker I never got to stay they canceled my room without my notification they told me while I was driving they had called that I had to go online to register with the facility I’m in my car I don’t have a computer or computer access therefore I told her if this is a problem Let’s just go ahead and cancel the reservation the young lady told me it was too late to cancel the reservation so without my knowledge they did cancel the r... read more
I will never recommend this place to anyone. I was not satisfied with the location, because it was too conjested. The room was too small even for two ppl. We left the premises, didn't use the room. You have to drive a distance to try and find a nice restaurant. Most close early on Sunday, if they open. N/A
Business response:
Thank you for the review.
I didn't enjoy anything other than a place to sleep. Placed in a location closer to amenities I was sold on. The location was horrible, three or four miles from the main office where the pool was located.
Business response:
Thank you for the review. - Management
Awful experience Arrived after a six hour journey and the last half an hour a not very comfortable area to drive around. We arranged for out of office hours key to be left (a very short time window for check-in) Key had a number 5 on it and the key didn’t fit door 5 opposite. Already very very uncomfortable and on edge with the deserted site in the middle of nowhere in the dark we called a number and a recorded out of office response. Travelled another hour and numerous calls later we found another hotel (by now almost midni... read more
Business response:
We are so sorry for your experience. Our resort has an on property GM that's available 24/7 with his personal number listed on the front door. We pride ourselves on a very clean and safe environment for our staff and our guest. Looks like you booked a room at our Lodge through a third party and tried using your key at one of our Inn rooms. We do apologize for the mishap and wish you all the best on your travels.
Fair
Fair The listing made it seem like we had a pool view and a pretty one. But we didn't have a pool view. The view wasn't good at all. Bathroom door wouldn't stay shut and out TV remote wouldn't work. Also, Our comforter had blood stains. The pool wasn't open, and it wasn't mentioned anywhere that it wouldn't be.
Disappointing
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,406 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is closed now. It will open at 8:00 a.m.