Mountain Top Inn & Resort

4.3

Hospitality
Warm Springs, GA

About this business

HospitalityResorts

Location details

177 Royal Lodge Dr, Warm Springs, GA, 31830, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	8:00 a.m. to 6:00 p.m.

4.33,406 reviews

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Sam

3 years ago

very poor the room was not clean. there was excessive moisture coming up from the floor causing puddling of water. mountainous terrain and views

Business response:

Sam, Thank you for your review and the valuable feedback, we have addressed all of your concerns with our Maintenace and Housekeeping staff. Thank you MTI Manager

Linda

3 years ago

Fair THE FLOOR WAS FILTHY!!! It was not indicated upon check in that housekeeping services were not provided. The welcome book it was provided , there was a sign on back of toilet that if you wanted to reuse towel to hang or if you need new to leave on floor AND there was an envelope for a tip!! This wouldn’t have been a problem had information been accurate and we had been informed. We were gone all day and was late when we got back so we had no clean towels or coffee.

Business response:

Thank you for your review. Best regards, Mountain Top Inn & Resort

Jessica

3 years ago

Good stay but would like a better job in cleaning service I didn’t like the dirtiness of the bathroom. There was a lot of long hair in the shower drain. Mildew in the shower and soap scum on the wall. A beautiful bathroom but not cleaned properly and that’s the most important part to Me It was very nice hotel and setup. Pretty decor and good location. After hours was easy to get key and room.

Business response:

Thank you for your review Jessica. We strive for guest excellence every day! Best regards, Team Mountain Top

Joe

4 years ago

Fair

Jamie

4 years ago

Fair Beautiful view and the lodge was pretty. Floor was not mopped or cleaned. Our feet were black after walking on the floor. No hot water in the shower, hair dryer didn't work and the air only blew out of left side of the air conditioner.

Business response:

Thank you for taking the time to provide your feedback and letting us know about this issue, Phillip. We pride ourselves on guest excellence and are truly sorry to hear that standard was not met during your stay with us. Please get in touch with us if you would like to discuss this further. Sincerely, The Management Team Mountain Top Inn & Resort

Abram

4 years ago

Everything was going great until we discovered there was no hot water for the hot tub and no hot water for the shower. T No staff on duty after certain hours Very clean and well manicured

Business response:

Thank you for your review. We strive for guest excellence every day and are sorry to hear you were disappointed in your stay. Best regards, The Team at Mountain Top

Deborah

4 years ago

VERY Disappointing The room backed up to a community room (with only an interior door connecting to this room) which I was ASSURED there would be no events in during my stay. WRONG!! There was an event that evening and first thing early the next morning. VERY Noisy and the office closes at 6P and no one can be reached. We left a day early because of this situation and in the last two weeks have spoken to three different front office people explaining the situation and asking for a refund for one nights lodging. Each one told... read more

Business response:

Thank you for review Deborah. We appreciate your feedback. You did in fact speak with three different managers here. We strive for guest excellence every day and are sorry to hear we missed the mark. Best regards, The Team at Mountain Top

Cynthia

4 years ago

Needs Maintenance And Updating! Cable kept going in and out not due to weather. Shower ran out of hot water and drain was clogged up. Toilet was not an adult size. Needed more lighting in the room. Jacuzzi inside paint was chipped and outdated, could not used due to lack of hot water. Lodge needs updating and maintenance work. Lodge was good location between Pine Mtn. and Warm Springs and easy to access. Staff lady that worked on the day we checked out, Sept. 21, 2021 was helpful and listened to our concerns.

Business response:

Thank you for your review. We appreciate you taking time to give us feedback and are sorry to hear you did not enjoy your stay. Best regards, The Team at Mountain Top Inn & Resort

Billi

4 years ago

Fair Smoke alarm keep going off. Toilet wouldn't flush. Internet went out every few minutes. A roach in the refrigerator. Porch was dirty. Pool was almost a mile. Great view. Bed was comfortable.