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Mr. Electric of Dallas
- Electricians
- Dallas, TX
About this business
Location details
8500 N Stemmons Fwy, Suite 3024, Dallas, TX, 75247, United States
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The electrician came out and looked at my porch light and change the light bulb. I told him that is what the other electrican did but my light would work for a while then stop. The same thing has happened. My front porch light is not working now.
I'm not getting what was promised. Sub-par and unfinished work.
Business response:
Brent, Thanks for working with us over the last while to rectify your concerns and satisfaction. It is our hopes that we have met your expectations and in the end we delivered as promised, above and beyond. We look forward to working with you again in the future. If we can be of any more assistance be sure to let us know.
We were shocked when we received the bill it was $500 for just diagnosis and replacing a light switch. This is unfortunate because the serviceman himself was really professional and very like able.
Business response:
Thanks for your feedback in regard to pricing and especially the kind comments in regard to the electrician who serviced you. We have reviewed the invoice as well as spoken to the electrician to see if possible there was an error in the pricing and to ensure the technician did in fact follow our model of upfront pricing before any work is started. In this review the technician states he was sure to explain pricing upfront and the pricing was based on information gained once on site. The issue in question was a wall switch bu... read more
The electrician was very nice but he was not knowledgeable about the types of switches/dimmers that would be compatible with my lighting job. This required several trips back and forth to Home Depot to confirm switch compatibility after an earlier attempt to install dimmers that were incompatible. The job ended up being only 60% complete because the switches were not able to meet my requests after being initially assured that "he knew exactly what was needed." Also job coordinator did not inform the electrician of the correc... read more
I would not use this company or recommend anyone to use this company because they do poor work and when they do get a good employee in, they quit working for them, so they end up with a poor staff, so I have work that still needs to be done that I've already paid for, they will not show up for other appointments and they will not uphold their warranty for the job.
Business response:
We have 7 different service request for your location ranging from September 2016 to January 25 2017. During this period it looks as though we have actually made on location with the customer twice, once an estimate for some repairs, once for minor service and then the other 5 have been 2 cancellations on same day by the customer and 3 times we arrived as scheduled and unable to reach anyone on location while we were on location. To our knowledge there has been no request for any warranty work. If there in fact is some work ... read more
Installed receptacle on mantle and changed out dinning room fixture. We have called back for another project.
Business response:
Allan- glad that we were able to take care of you! Thank you for the chance to serve you again!! We love repeat customers- Robert
$185 for 30" work.
Business response:
Thanks for the marks on our quality and customer service delivery. I am sorry you feel the diagnostics charge seemed a little high. Lead, labor, material, fuel and tax cost consume nearly all every job. We appreciate your feedback and as always we are looking for ways to not only improve our delivery but also monitoring the cost associated with delivering the service so as to be able to deliver at reasonable cost to the customer.
The experience was ok, but the work got the overhead light working but we still have a problem with dimming and the light flashing.
He charged me $403 for an hour's work. My brother asked him why he didn't run the wiring along side the plumbing wiring - under the paneling, and he said "it's hot in the attic, and it's out of your way; isn't it!" My brother will have to redo this job, now, after paying this "professional" The inspector said he did a barely passable job and agreed with my brother that he should've run it like the customer asked.
Business response:
Cheri, we apologize for experience you recently received with our service and company, Rey typical tops the charts in customer reviews. We have since sent another lead professional out to inspect and improve anything you felt may be below your or your brothers expectations. It is my understanding you are now happy with the end result, which is always our main goal in the end. We look forward to provided you the best experience possible the next time you require electrical services. Thanks, Robert
Frequently asked questions about Mr. Electric of Dallas
How is Mr. Electric of Dallas rated?
Mr. Electric of Dallas has a 4.7 star rating with 993 reviews.
When is Mr. Electric of Dallas open?
Mr. Electric of Dallas is open now. It is open 24/7.