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Mutual of Omaha Mortgage
- Mortgage Lenders
- Charlotte, NC
About this business
Location details
525 N Tryon St, Suite 1600, Office 1637, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
5 Stars. I am really impressed. I have already refered to freiends and family. Dean is great, your team is very luck to have him.
Business response:
I'm overjoyed to hear about your 5-star experience with us at Mutual of Omaha Mortgage! Your kind words have truly made my day. It's always great to know that our work makes a difference. I'm glad you found our service impressive and thank you so much for referring us to your friends and family. That's the best compliment we could ever receive. Thanks again for your wonderful feedback and please don't hesitate to reach out if you need anything else in the future.
Verified by Mutual of Omaha Mortgage
Leah did a good job of keeping in touch always pleasant and professional however there seems to be a lack of comminication between departments. Overall loan documents were too numerous, confusing, small print hard to read, long and frustrating . Did not particularly enjoy this experience . i did have an uncommon problem with my title so realize that probably contributed to some of the issues encountered .
Business response:
Thank you, Virginia, for taking the time to provide your feedback. I'm glad to hear that you found my communication and professionalism to your liking. I understand your concerns about the volume and complexity of the loan documents and the issues you experienced due to the specific problem with your title. We continuously strive to improve our processes at Mutual of Omaha Mortgage and this feedback is invaluable. I'll ensure your comments about the lack of inter-departmental communication are brought to the attention of t... read more
Verified by Mutual of Omaha Mortgage
Leah did a good job of keeping in touch always pleasant and professional however there seems to be a lack of comminication between departments. Overall loan documents were too numerous, confusing, small print hard to read, long and frustrating . Did not particularly enjoy this experience . i did have an uncommon problem with my title so realize that probably contributed to some of the issues encountered .
Business response:
Thank you, Virginia, for taking the time to provide your feedback. I'm glad to hear that you found my communication and professionalism to your liking. I understand your concerns about the volume and complexity of the loan documents and the issues you experienced due to the specific problem with your title. We continuously strive to improve our processes at Mutual of Omaha Mortgage and this feedback is invaluable. I'll ensure your comments about the lack of inter-departmental communication are brought to the attention of t... read more
Verified by Mutual of Omaha Mortgage
Chad was always available to talk and answered all our questions even before we decided to use Mutual of Omaha for our mortgage.
Business response:
I'm thrilled to hear that you had a positive experience working with me and Mutual of Omaha Mortgage. Your satisfaction is my top priority and I'm glad I was able to provide you with the information you needed. I'm always here to help, no matter the stage of the mortgage process. Thanks for taking the time to share your feedback, Stephanie. Your 5-star review means a lot to me. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
super helpful, super responsiv
Business response:
I'm really pleased to hear that you found my services helpful and responsive, Stefan. It was a pleasure working with you on your mortgage needs. I'm here should you need anything else. Thanks for taking the time to leave a high rating and review. It's very much appreciated! Chad Groce, Mutual of Omaha Mortgage
Verified by Mutual of Omaha Mortgage
Dean explain every step. I never felt alone.
Business response:
Congratulations Tina and family, it was a privilege to help you and I certainly want to wish you NOTHING BUT THE BEST moving forward. Please call me anytime! :)
Verified by Mutual of Omaha Mortgage
Very easy and quick communication. Loan processed quickly. No unexpected fees or unexpected changes in rate .
Business response:
Thank you for partnering with us, it was a privilege to assist you and I personally hope you achieve all your financial goals and please feel free to call me anytime.
Verified by Mutual of Omaha Mortgage
Joel was very upfront and honest about the entire mortgage refinance process , from start to finish. He explained all parts of the process, and we were well-informed enough to choose to work with him.
Business response:
Thank you so much Andrew! It was a pleasure working with you.
Verified by Mutual of Omaha Mortgage
Very responsive, good information provided, timely.
Business response:
I appreciate your feedback, Beth. It's great to know that you found the information provided beneficial and timely. Always striving to improve, your rating of 4.50 stars means a lot. Thank you for choosing Mutual of Omaha Mortgage. I look forward to continuing to serve your mortgage needs in the future.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 804 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.