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Mutual of Omaha Mortgage
- Mortgage Lenders
- Plano, TX
About this business
Location details
6275 W. Plano Parkway, Suite 275, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
It was great up until the point where a bait and switch was pulled on the interest rate. Then we found out that even though we were told we wouldn't make the new mortgage payment for two months, it was due in a month. I chose MoO based on the rate and the fact we didn't have to start new payments for 2 months - both didn't pan out the way they were supposed to.
Business response:
I am truly sorry to hear about the issues you've experienced, Dana. It certainly was not our intention to create such an unfortunate situation. We take feedback like this seriously and use it to review and improve our services. We understand how essential it is to maintain clear and correct communication regarding mortgage payments and interest rates. I will personally ensure your concerns are addressed with Dylan Deere and our team here at Mutual of Omaha Mortgage. Thank you for bringing this to our attention.
Verified by Mutual of Omaha Mortgage
I'm sure Eric is very busy, but initially it took weeks to get back in contact with him. I left messages and heard nothing, so I continued to call. Once we got the ball rolling, Eric was very helpful and worked with me to understand exactly what the app asking for. This was very important working exclusively online and I appreciate that. However, there are question about my loan that I never got answers to, specifically, my rate, and why I paid for points and ended up with a higher rate than we discussed. When the notary was... read more
Business response:
I appreciate you taking the time to share your experience, Darla. You're right, there were some communication challenges at the start, and for that, I apologize. I'm glad to hear that once our communication became more consistent, you found the assistance you needed. I understand your concerns about your loan, the rate, and the points you paid. I'd like to address those concerns directly to ensure you have all the information you need. I apologize for the confusion with the notary and the check delivery as well; these are v... read more
Verified by Mutual of Omaha Mortgage
I felt like I was in the dark a lot and did not have good communication. I felt like I did most of the work.
Business response:
Thank you for taking the time to leave a review, Stacy. We're sorry to hear that your experience with Eric Rogers at Mutual of Omaha Mortgage did not live up to your expectations. Clear communication is fundamental to our service, and it's regrettable to learn that you felt this was not delivered. We value your feedback and will use it to improve our processes and communication. We hope you'll give us another opportunity to assist you better in the future.
Verified by Mutual of Omaha Mortgage
The process took a lot longer than expected.
Business response:
Appreciate the feedback and I would completely agree with you! There were some bumps in the road and I am really glad we got it done! Best of luck in the future and thanks for trusting me!
Verified by Mutual of Omaha Mortgage
Have stated multiple times that the closing disclosure was incorrect in the amounts listed. Was assured it would be fixed. When receiving the wire, it was at the incorrect amount of the funding, pulling from the cash back the incorrect amounts to send to creditors, that had been given different amounts due, but funding went with the old amount on the disclosure and have not updated. Also NO communication on the process of the payoff "checks" for the required with held amounts from the total closing loan amount. Am not happy ... read more
Business response:
Dear Marylou J, Thank you for providing feedback on your experience. A review of your file indicates that you had paid down several debts after the disclosures had been issued. While we asked for updated statements on those accounts, obtaining them would have delayed the closing, which you did not wish to delay. As a result, some of the payoffs were higher than they needed to be. These overpayments will either be refunded to you or issued as a credit by those creditors. While we regret that you are not happy, you were giv... read more
Verified by Mutual of Omaha Mortgage
When we first started speaking to Eric about refinancing our home he gave us a quote as to how much our loan would be. Once we get to the closing disclosures we saw a completely different price. The closing price they gave us was decent but it was definitely a shock given what we were told to expect before. There wasn’t any communication between the first quote and the closing to inform us of this change. Everything else was great but this little bit of information would have made our experience a lot better.
Business response:
Thank you for your feedback, Isabel. I apologize for any confusion or stress that may have occurred due to the change in closing cost. My goal is to ensure transparency and good communication throughout the entire process. I appreciate your constructive criticism and will certainly keep this in mind for future interactions. I'm happy to hear that, despite this hiccup, your overall experience with Mutual of Omaha Mortgage was positive. Please don't hesitate to reach out if you have any more questions or need further assistanc... read more
Verified by Mutual of Omaha Mortgage
There were a few flaws along the way. I guess it wasn’t his fault, but it was my experience. I felt a bit rushed. Everything was coming at me so fast. I work a fill time job and couldn’t dedicate enough time to what was happening.
Business response:
Thanks, Ethel. We accomplished so much with the refinance, but sorry to hear you felt rushed. Our goal is to move the process along as quickly and efficiently as possible for you, but also to ensure you feel comfortable throughout. Greatly appreciate your feedback!
Verified by Mutual of Omaha Mortgage
Delays pushed back closing and the appraisal seemed slow and had to be sent back. No fault of Jesse though.
Business response:
I appreciate your understanding, Lukas, regarding the delays that we experienced with closing and the appraisal process. It's not always within our control, but we strive to make it as smooth as possible for our clients. Your patience and resilience during these challenges did not go unnoticed. I'm glad to see that despite these hurdles, you still found our service satisfactory. Your 5-star rating is immensely appreciated. Thank you for choosing Mutual of Omaha Mortgage, and for the trust you've placed in me. Rest assured th... read more
Verified by Mutual of Omaha Mortgage
This experience was the worst. I have refinanced properties numerous times, and this one lacked communication, commitment, and honesty, and unwilling to correct it when brought to the surface. I can produce documentation to support my issues. Eric Rogers and M. Fendler received a poor rating from me. I am here for further discussion if you desire to correct this issue or improve services. I felt discriminated against. I don't use that word, but it is necessary to speak truthfully. In addition, I don't normally do surveys if ... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 935 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.