Mutual of Omaha Mortgage

Meagan M. H. 

Verified by Mutual of Omaha Mortgage

2 years ago

There was not enough communication 

Patricia Helmick L. 

Verified by Mutual of Omaha Mortgage

2 years ago

The timing on title co side wound up with unexpected balances 

Kim L. 

Verified by Mutual of Omaha Mortgage

2 years ago

Very poor communication with representative. Didn’t return phone calls nor text messages. Didn’t contact me when he said he would. Assured me several times the loan was approved and at the last signature/paperwork, he then said it wasn’t approved. Lost a lot of time lining up quotes to get home repairs, thinking the loan had been approved. Wasted a month on this. Very disappointed. 

Barbara R. 

Verified by Mutual of Omaha Mortgage

3 years ago

I felt like communication was a problem. Emails sometimes went unanswered. It would have been helpful to know what was coming up and who would be the best person to communicate with 

Danny C. 

Verified by Mutual of Omaha Mortgage

3 years ago

Better communication, don’t promise they will refund appraisal, we were charge double and only returning $700. The title closer brought it to our attention, Aaron denied it then said they made a mistake. He refunded $700 of the $900 we paid but then changed us again. 

Michael D. 

Verified by Mutual of Omaha Mortgage

3 years ago

Give a closing date and then stick to that day and not day we need more documents when that day comes , ask for all needed documents on day one some documents take a while to get so asking for them on day one insures they will be ready when needed 

Kristina L. 

Verified by Mutual of Omaha Mortgage

4 years ago

Being asked for documentation over and over again. 

Robert A. 

Verified by Mutual of Omaha Mortgage

4 years ago

Austin really put a lot of effort into this for me. But, I didn't feel he had support from the company. There were holdups, delays, and odd requests that he was not involved with. There was a request for an "engineers certificate" on the foundation that the city, county, and state permiting offices had never even heard of. This document was not recorded ANYWHERE in the original loan nor in a 15 year old refinance. I felt that the underwriters request for such an obscure document indicated they did not want to write this loan... read more

Sheila M. 

Verified by Mutual of Omaha Mortgage

4 years ago

There were many documents at the closing that had to be signed that were not adequately explained. I was assured that the title to my home would remain in my name only, but, from the closing documents, I think that my husband's name will also be on the title.