Mutual of Omaha Mortgage

Anuja C. 

Verified by Mutual of Omaha Mortgage

4 years ago

Too many documentation requests at different time frames vs after the loan application reviews, request all relevant and supporting documents one time.  

George C. 

Verified by Mutual of Omaha Mortgage

4 years ago

Too many requests for documentation and they are made at different time frames vs. getting the loan application and requesting all the relevant or supporting documents one time. 

Diana C. 

Verified by Mutual of Omaha Mortgage

4 years ago

I was never advised to have a wired amount of pay off we were responsible for, it was last minute that we had make a trip down to the one of 2 offices in the Phoenix area of our bank.,on Saturday to make the wire by Monday. The person who is charge of our loan or the person who was in charge of our signing final papers did not know that we needed to wire the money from us. 

Marilyn G. 

Verified by Mutual of Omaha Mortgage

4 years ago

I had to do a lot of the ‘legwork’ that the folks at the mortgage company should have been doing. I don’t know how many times I was asked for statements again and again. This should have been something they should have completed. Although the refi was quick, the repeat questions was really annoying.  

James S. 

Verified by Mutual of Omaha Mortgage

4 years ago

Chris made a serious error in calculating whether I qualified or not and about 3 days before the scheduled closing he called and told me I wouldn't be able to close until my other house was sold. He said there was nothing that could be done. After speaking to his manager the next day I discovered there was something that could be done but by then we had to delay the closing by 3 days which screwed up numerous plans in place for the movers, deliveries, etc. there's more but this box won't pr 

Scott S. 

Verified by Mutual of Omaha Mortgage

4 years ago

Not being lied to by Andy who stated that the county tax department was requiring me to pay my current property tax before I could close on my re-finance. I went to my county tax department and told them what I was told by Andy, the told me that I was lied to and that they did not require this. I basically wasted my time to drive there, be embarrassed and pay for my taxes 2 months before I normally do. Of course Anndy stated that he never told me this which is not true or I would have never  

Mark S. 

Verified by Mutual of Omaha Mortgage

4 years ago

This transaction was particularly cumbersome, however my situation was more complex then most. I did however receive a very competitive interest rate and we did close on time. 

Grant K. 

Verified by Mutual of Omaha Mortgage

4 years ago

My interactions with Ashley Balch was great, he was very understanding and accommodating. I just didn't have much interaction with Ryan Kretzer directly. 

Elidio A. 

Verified by Mutual of Omaha Mortgage

5 years ago

Felt that Chandler's only mission was to close the loan as quickly as he possibly could. Suggested a number of times to lock in at a specific rate and to pay over 3 points on the loan. Suggested this would most likely be the best set of circumstances I would get, so I decided to do just that. Then came back to me to inform me that he could not lock in because the points were too high. Feel that he did not have a clue of what he was talking about.