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Mutual of Omaha Mortgage
- Mortgage Lenders
- Owings Mills, MD
About this business
Location details
700 Red Brook Blvd., Suite 108-110, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Ben made the experience easy. He was very knowledgeable, ensured that I understood my options, and kept me updated throughout the process. I had begun working with another company, but Ben's professionalism won me over.
Business response:
I'm truly grateful for your kind words, Tanessa. It was a pleasure working with you and I'm glad I could make the mortgage process easy and understandable for you. Your satisfaction is my top priority and I'm thrilled to hear that my professionalism had such a positive impact. Thanks again for choosing Mutual of Omaha Mortgage, and for the 5-star rating. If you have any further needs or questions, don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
He was very transparent with everything and every step. The process was smooth.
Business response:
I greatly appreciate your positive feedback, Dawn. It's always my goal to ensure transparency and smooth operation throughout the entire process. I'm glad to hear you found our time together beneficial. Your rating is a testament to the service we strive to provide at Mutual of Omaha Mortgage. Thank you for choosing us. Looking forward to assisting you again in the future.
Verified by Mutual of Omaha Mortgage
This was the best experience I have personally ever had when it comes to anything house related financing. Chris was always avail And communication was clear. The process was so fast!
Business response:
I'm thrilled to hear that you had such a positive experience, Carmen! Your feedback is greatly appreciated. It was a pleasure assisting you with your house financing, and I'm glad that the process was quick and communication was clear. It's always my goal to provide efficient and understandable service. Thank you for choosing Mutual of Omaha Mortgage and for your wonderful review. Looking forward to serving any of your future mortgage needs.
Verified by Mutual of Omaha Mortgage
Such friendly service
Business response:
I'm extremely glad to hear that you rated your experience with us at Mutual of Omaha Mortgage as 5 stars, Mary. Your friendly words mean a lot to me and the entire team. We strive to provide the best service possible, and your feedback helps us do just that. Thank you for your support and don't hesitate to reach out if you need our services in the future.
Verified by Mutual of Omaha Mortgage
It was so easy and fast for a refinance. The communication is great. The app is very helpful. The loan originator worked with underwriting to really help me out. I highly recommend Mutual of Omaha Mortgage.
Business response:
Thank you so much for your kind words, Jaclyn. I'm thrilled to hear that you had such a positive experience with your refinance. Our team at Mutual of Omaha Mortgage prides ourselves on our communication and dedication to our clients, so your feedback is greatly appreciated. I'm glad to hear that the app was helpful and that we could assist in making the process easy and fast for you. Your high recommendation means a lot to us. Thanks again for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
It was almost seamless. Eric looked at my different options and presented them to me in a clear, concise manner. He was easy to reach and very personable. He answered all my questions almost immediately. The online dashboard was easy to use as well and easy to drop information in there.
Business response:
I'm incredibly grateful for your kind words, Christina. It was a joy to assist you, presenting options and answering your queries as clearly and promptly as possible. Your feedback regarding the online dashboard and its user-friendly attributes is much appreciated. I strive for this kind of seamless service at Mutual of Omaha Mortgage, and your positive review reaffirms the hard work pays off. Thank you again for taking the time to share your experience. Best wishes!
Verified by Mutual of Omaha Mortgage
Very clear and quick. Knows his stuff and friendly.
Business response:
I greatly appreciate your kind words and high rating, Michael. It was my pleasure to assist you. I strive to provide clear, quick, and friendly service for all Mutual of Omaha Mortgage's customers. I'm glad to hear that you felt this was reflected in our interactions. Please do not hesitate to reach out if you have any further questions or needs. Thank you for choosing our services.
Verified by Mutual of Omaha Mortgage
Michael and Lisa did their best in servicing the first loan. We missed the expertise of Lisa during the second round. Michael was in communication as often as he could be regarding progress and documentation. The one issue making the process laborious was the disconnect between the actual lenders - bean counters - and what we were told by the Sales Manager as to what would be expected from us. During the first application there was an issue with employment - my husband working a chauffeuring job. Rather than anyone coming st... read more
Business response:
I deeply appreciate your comprehensive feedback and your 5-star rating, Debra. Our primary goal at Mutual of Omaha Mortgage is to streamline the process and make it as simple as possible for our clients. I'm delighted to hear that you found our communication satisfactory and that Lisa and I were able to assist you satisfactorily during your first loan process. I'm sorry to hear about the challenges you faced during the second round, and I'll take your feedback into account to avoid such issues in the future. Regarding the in... read more
Verified by Mutual of Omaha Mortgage
Couple of snafu's. One was you telling us mortgage insurance would be included in mortgage from the first time we talked. Two, not all of high interest cards were paid off and Ally bank loan was not included. It would have benefited us more to not pay some of the lesser amount cards off and put that to BOA cards and Ally. Other than that you did a great job with us, communication was great except for the above. You also did a great job with Michelle, Thanks for helping us. Don and Tonda
Business response:
Thank you for taking the time to share your experience, Donald. Your feedback is invaluable in helping us improve our services. I apologize for any confusion regarding the mortgage insurance and debt prioritization. Your points are well taken and I'll ensure to make the necessary adjustments for better clarity in the future. I'm glad to hear that, overall, you had a positive experience with Mutual of Omaha Mortgage and with me. It was a pleasure working with you and Michelle, and I'm here to assist with any future mortgage ... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 4,572 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.