Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Warwick, RI

About this business

Finance Mortgage Lenders

Location details

300 Centerville Road, Summit South Suite 101 A, Warwick, RI, 02886, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.8424 reviews

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Michael Chad B.

2 months ago

First I don't blame Ayrula. His services were as good as he could do. The rest of the loan team was problematic. Too many multiple requests for the information that was already given. Many items I sent then resent which prolonged the process by nearly 30 days. If Ayrula would go to another company I would gladly recommend him to friends or

Thomas H.

3 months ago

Took a long time to get info.

Nityanand N.

6 months ago

Every paper work that was asked of me I submitted but some where someone did not know what they were doing

Business response:

Thank you for your feedback, Nityanand. I appreciate your diligence in submitting the required paperwork. If there were any issues or confusion during the process, I am committed to resolving them. Please feel free to reach out so I can assist you further.

James R N.

11 months ago

The underwriter demands were excessive

Business response:

James, I appreciate your feedback and rating. I understand there can be frustration when it seems like the underwriting process is excessive. It's all part of ensuring we maintain the high standards of quality and security Mutual of Omaha Mortgage is known for. Rest assured that we continually strive to streamline our processes to provide a smoother experience for our customers. Thank you for your understanding.

Terrie B.

a year ago

Ayrula was a 9th of 10 but other departments within Mutual of Omaha and the companies hired for appraisals and etc were barely acceptable

Business response:

Thank you Terrie for sharing your experience. I'm glad that you found my service satisfactory. I sincerely apologize for the inconvenience you faced with the other departments and the companies hired for appraisals. Your feedback will be instrumental in improving our overall service. We strive to provide our customers the best service and your remarks will help us achieve that. Thank you once again for your valuable input.

Robert T.

a year ago

No I would not

Business response:

Thank you, Robert, for taking the time to leave a review for Mutual of Omaha Mortgage. Although your review is rated 5 stars, it seems there might be some issues since you mentioned "No I would not". If you could provide more details, I would be happy to address any concerns or questions you may have. Your feedback is important to us.

Stephen F Ventresca J.

a year ago

Michael was great but this did not go smoot at all. If I could back out now I would. Wrong amounts were sent to my mortgage company shorting my pay out. Now I have to wait to receive the overage back and I get it won't be the right amount. This is poor communication between you guys and the lawyers. This has been an overall terrible expeircnece.

Kathleen Sabo H.

a year ago

I am inundated with mailings. Several days FOUR envelopes from MOO have arrived. My first payment was due December 1. December 1 I received a letter stating to send my payment to a different address as my mortgage had been sold. I had already mailed the payment AS I DID NOT WANT TO BE LATE. I mailed my check for two payments one week prior to when it was due. The check still has not cleared. Your marketing is annoying and intrusive. Four mailings a day is ridiculous. A huge waste of funds. Shows me y’all aren’t wisely spen... read more

Darren Michael N.

2 years ago

Joe Luzzi was very helpful and explained everything when we needed something. Rachel Reilly on the other hand should be retrained or moved to a different position. Her incompetence at her current position is borderline horrendous. If it wasn't for Joe Luzzi, we would have gone with a different company.

Business response:

I appreciate your candid feedback, Darren. It's heartening to know that my efforts made a significant difference in your experience with Mutual of Omaha Mortgage. I always strive to provide the best service to our clients and your recognition means a lot to me. I understand your concerns regarding Rachel Reilly and assure you that I will address this internally to ensure better experiences in the future. Your satisfaction is our topmost priority and I'm glad I could contribute positively to it. Thank you once again for choos... read more