Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Irvine, CA

About this business

Finance Mortgage Lenders

Location details

18650 MacArthur Blvd., Suite 320, Irvine, CA, 92612, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.8437 reviews

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Brad And L.

5 years ago

We want to thank Roger for all he did to help in our refinance. Roger was attentive to our financial needs, extremely professional and always transparent during the process. He also had a very kind, upbeat and understanding heart. He returned every call or text promptly. Roger made it all happen for us, especially given this all happened during the pandemic. I would not hesitate to refer friends and family to him. He made a business transaction beyond pleasant and just plain made it happen. Thank you again Roger for all you ... read more

Business response:

Thank you, Brad and Leslie! We are so glad you had a great experience working with Roger and AdvantageFirst Lending!

Barbarabaltierra66

5 years ago

I am extremely satisfied with the integrity and professionalism I received from this young man. I locked in my loan on April 23rd and today on May 20th I signed my loan docs. I worked closely with Roger Berkeley, he answered all my questions immediately and efficiently.

Business response:

Thank you Barbara it was nothing short of an amazing experience on my end working with you and helping you reach your home loan goals!

Jamie S.

3 months ago

My creditors were surprised to receive the checks from me and not taken care of by the loan company (you).

Business response:

I'm sorry to hear about the confusion regarding the checks. I understand that this might have caused some inconvenience, and I appreciate you bringing it to my attention. Please reach out to me directly so we can clarify and address any concerns you might have about the process. Your understanding and communication are important to me.

Richard S.

4 months ago

communication of information could have been much better. there were instances where we wre told one thing but later change just slightly enough to cause concern. for example moneys paid or recieved where not provided back as we were led to beleive. now we did get it back in credit but that is not what we were led to beleive. what items were to be paid changed several times then once everything was signed what we recieved in check to pay things did not match what was on the final list we were provided.

Business response:

Dear Richard RS, We're sorry to learn of your disappointment in the recent transaction. Due to an appraisal which came in low and several payoff letters which came in higher than the balance on the credit reports, the loan had to be slightly restructured to mitigate these factors and get you as much cash back as possible. Mutual of Omaha Mortgage was also able to extend to you with a courtesy credit to assist with payoff of some credit. It's always disappointing when a plan ahs to be altered but we are gratified that you ar... read more

Elissa R.

7 months ago

I would love to give an excellent review as Adham was great throughout the process; however, at the end and time of signing, the conditions of the agreement had been changed regarding the payout and how the monies were to be disbursed. The change was not presented to me, and I had to find out at contract signing. It was only due to my due diligence and reading the contract thoroughly that I caught the change. This change caused me an inconvenience due to not consulting with me on which bills should be paid off. One of the bi... read more

Business response:

Elissa, thank you for your detailed feedback. I'm glad to hear that you found the overall experience pleasant, and I appreciate your kind words about my assistance throughout the process. I apologize for the oversight regarding the changes to the agreement and how the disbursements were handled. Your concerns are important, and I regret any inconvenience this may have caused. I strive to ensure clear communication, and I will take your feedback to improve future interactions. If there are any further issues or questions, ple... read more

Robert A. D.

4 years ago

I wasn't aware of all the money I was paying to buy down points. My rate was 2.25 when I tried in February, 2.75 when I initiated in August. My rate was extended, somehow after reviewing the paperwork I had signed with the notary I noticed it was over a 4.10% and was paying a arm and leg to buy down to what I was quoted initially. I thought this was very deceiving and felt taken advantage of. I have very good credit, no missed payments in over 20 years. This is not the rate over 700 score gets. The other issue is I had prob... read more

Gregory Scott L.

4 years ago

The first person that I spoke to was not knowledgeable and outright gave me bad information. Brian called in an effort to save the business and did, but the communication throughout the process was poor. Took 5 months to close this deal......you tell me?

Bartlett M.

4 years ago

Mr. Rice, was the only reason that I continued to stay and worked with your organization. In saying that, you look back on when we started this process. You cost me $950. dollars in Certified Accountant Fees because of in competency of your personal; which your organs soon terminated, because of her handling my “Loan Request.” You have on your recorded line, statements of Rewards that bestowed on your company.. What a Joke!!!!!

Jennifer W.

4 years ago

So Brian was pleasant however the company is a joke and I would never refer anyone to you. My original loan officer quit the company half way through. Brian was nice however the process was long and painful the appraisal was wrong, the information I got was wrong all the way through, and the day of funding had more issues