Neal & Neal Team's cover image
Claimed

This profile has been claimed by the business owner or representative.

Neal & Neal Team

5.0

About this business

Location details

4618 DeZavala Rd, San Antonio, TX, 78249, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
5.02,433 reviews
Select a rating
goaway69's profile image
goaway69 
14 years ago

Shane helped me to find a house. He was very helpful and had good insights into the town. I highly recommend using him and have been doing so with friends in the same situation as I was. 

william_herrera's profile image
william_herrera 
14 years ago

Shane has been very helpful with our house hunting process. I would recommend him to my friends and family. I also foresee Shane moving up in this business FAST. All due to his eagerness to meet his Customer's expectations, understanding the home buying process, and rounded off with his professionalism. In the sea of realtors, it was nice to find a Realtor that shares the same work ethic as I do. He shows a strong dedication to service with a desire to work toward the objectives, instead of the objectives coming to you wi... read more

Hanna Simon's profile image
Hanna Simon 
14 years ago

He knew the area very well, he walked us through the whole process and was very helpful. I was always able to get ahold of him even after hours. Anytime we asked for new listing or to modify our search he had it done within minutes! We would highly recommend him to anyone who is looking to sell/buy in the area (our friends are moving to the area also and are working with him). 

jkp2008's profile image
jkp2008 
14 years ago

My experince with Shane was wonderful. We purchased a bank foreclosured home that required much acute attention, which Shane delivered. Shane over-saw the tedious paperwork and communicated between the bank, the mortgage lender, and our personal lender and ensured all paperwork was recieved in a timely manner to meet deadlines. He gave us sound advice and guidance as we submitted our bid resulting in a successful purchase. Shane was tremendous and I would recommend him highly. 

talbotm2's profile image
talbotm2 
14 years ago

Working with Clint was smooth and easy from day 1. He was the first and only agent I needed to meet with as he was able to help me through an exciting yet at times stressful and anxiety-provoking experience. He is mild-mannered but appropriately aggressive on the client's behalf which helped faciliate more expeditious communication between all parties involved (contractor, lender, etc.). Impressively, Clint would take it upon himself at times to coordinate such communications evidencing his knowledge of the process and commi... read more

qgarrow31's profile image
qgarrow31 
3 years ago

First time home buyers should stay clear from utilizing him. Houses he provided were more often than not just whatever popped up on the algorithm and not something that would actually suit our needs. Explanations/recommendations of the home buying process were very lacking. Something as simple as what is/is not coming with the house i.e fridge was not communicated and when asked why we were not informed, he states "it's a Texas thing" as if we should already know this. Video walk-throughs of the properties he went out to did... read more

Business response:

I am sorry to hear you were unsatisfied with your home buying experience. It is always my goal to give my clients the highest level of service and care throughout the process. This was a unique situation as you were buying a home completely sight unseen from another state. In a extraordinary market, we were able to secure a home for under asking price and received all requested repairs along with an allowance for new paint since the seller's completed a poor touch up job. I do apologize once again and We wish you the best wi... read more

ftbljok's profile image
ftbljok 
6 years ago

Chris told me from the get go he would be able to sell our home. He almost had it down on how long he would have it listed. Never did he not return my calls. No matter what time of the day I would receive communication. Text, call, email or personally we received communication. 

diamondscon's profile image
diamondscon 
6 years ago

We were extremely disappointed on how Mr Jacobs represented us. We felt he was more for the buyer than us and we were his clients. Who, as an experienced agent, in their right mind agrees that your client will pay all closing costs and then never inform them that they were paying some of the buyers closing costs?!?! Does that sound like an agent that has his client’s best interest in mind!! He should have said ‘the buyers are asking you to pay some of their closing costs, do you understand & agree?’ That never happened!!! I ... read more

Business response:

I am sorry you feel the way you do. Unfortunately, your claims are inaccurate. I was clear about the offer asking for closing costs. We priced your home as such to allow for closing costs to get to the Net you wanted. On 2 occasions I explained the breakdown of closing costs in person and over the phone. I also broke it down VIA text and a secure document sharing program that shows when you reviewed it. I do not recall ever having a conversation in regards to your dresser drawers. While it was your first time selling, I walk... read more

zuser20180116143155354's profile image
zuser20180116143155354 
7 years ago

We did appreciate the discounted commission of the services. We were somewhat disappointed that our listing agent was not the agent present for our one and only open house. Additionally, we felt kind of abandoned around three weeks in due to the listing agent not contacting or corresponding with. We initiated nearly all correspondence. 

Business response:

Mr. and Mrs. Chavez, I want to apologize for how you feel. As I had mentioned at the beginning, I often do not do open houses because of our team approach and Buyer Specialist roles. Our listing agents do not represent buyers on our listings due to conflict of interest and your best interest at the forefront. In reference to follow up, I have multiple examples of communication throughout the entire process. We pride ourselves on follow up and have built the model of our business based on that. There were many cases where we ... read more

Frequently asked questions about Neal & Neal Team

How is Neal & Neal Team rated?

Neal & Neal Team has a 5 star rating with 2,433 reviews. 

When is Neal & Neal Team open?

Neal & Neal Team is closed now. It will open at 8:00 a.m.