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New England Ductless
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Edit: NED has now retaliated and terminated their contract with us because of stating facts publicly of our experience over the last 2 years. Terrible company to work with. We purchased a large Mitsubishi system 2 years back. Firstly, there was not enough installation time allocated and they rushed and damaged the house/items on the last day. They had to return a week later because they forgot to install critical items (ext thermometer). They also failed to integrate the existing heating system properly with the Mitsubishi ... read more
Business response:
Hi Seth - can you please give us a call? I think there is some confusion here. We don't have your name in our records and we are always very prompt at responding to service requests. I'll be here until 4:30pm today. (781) 995-2665.
We got our system installed in February this year and I’ve lost count of how many days they’ve had to come out and service the system and it’s still not working. After the 5th or so time you’d think you’d hear from management so we can try to resolve the issue but no. Instead they keep sending techs who don’t communicate with each other and putting on band aids which keep failing and the cycle repeats. Getting a ductless system is a big investment and if you’d like your investment to work stay far away from New England ductl... read more
You should probably let your employees know that they are driving moving billboards, and risking other people's lives by driving erratically through traffic is poor choice.
Business response:
Lindsay- Thank you for the feedback, we have a driving protection program in place and a GSP that tracks all speed and movement. If you PM us and let us know where this occurred we can deal with it directly as well. Thank you again.
RecommendedWe hired New England Ductless through the Solarize Plus program here in Salem. They installed a three unit Mitsubishi mini-split heating system along with a Rheem hybrid (heat pump/electric hot water heater. Ronaldo and Alex as well as the plumbers and electricians who came did an excellent job, were very clean, wearing booties whenever they came inside and were very efficient, finishing in just three days. They got both the water heater and mini-splits up and running, explained how the systems worked and made sure they were... read more
Frequently asked questions about New England Ductless
How is New England Ductless rated?
New England Ductless has a 4.7 star rating with 45 reviews.
When is New England Ductless open?
New England Ductless is closed now. It will open on Monday at 7:00 a.m.