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Nissan of South Bay
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I've purchased two cars from Charlie and each experience was memorable! I was comfortable each time and left satisfied! By far, one of the best managers there! Each time I'd come in for an oil change or service, he remembered me and we talked. I look forwarded to doing my next purchase with Charlie! I'll be in as soon as you guys get a used Jeep Grand Cherokee!:)
Really enjoyed the service here. Salesperson Shahin was very friendly and transparent with everything and made my wife and I comfortable. The dealership is a bit small but the did have a large variety of vehicles to choose from and the staff was super sweet. We were nervous going into finance because of a previous bad experience but the finance manager was equally as good. Thank you
Sold warranty for auto nation fully knowing the would be moving the next month. Now have to pay deductible for warranty. Could not get anyone to talk to me from finance the whole 4 hr I was there. Not very good customer service, should be able to transfer to Nissan warranty at no charge.
The service wait time with an appointment is long. 2.5 hours for an oil change is a bit long
While I was giving a list of work to approve with a video of the diagnosis, a washer fluid concentrate was added without approval along with an unknown charge under one of the services.
Business response:
Hello Jessie, I spoke with Rick regarding your concerns and states he went over your repair order with you and your charges. If you should have any questions or concerns, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
I went for tune up and an oil change. 3 days later my oil filter light came on
Business response:
We are truly sorry to hear that your light was not reset after the service was completed. This issue has been addressed and our Service Manager has made it a topic of discussion with our team. We would be happy to reset your light, if you are in the area please come by. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Once again our sincere apologies. We hope you are willing to give us a second opportunity. Kind Regards, Elizabeth Reyes ... read more
Poor communication. Took 4 hours for my service and I did not receive 1 message or call on my car. When i called the dealership for an Eta the lady at the desk Catia ? Said that no one was able to provide me with an Eta. That she would have someone call me back which they never did.
Business response:
Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell and Nissan of Torrance sought to mislead me about the condition of my car. I brought it in because of a check engine light that indicated a problem with the fuel-air mixture They claimed that my car had sludge in the engine, had compression problems, and needed a new engine. None of that is true. I took my car to an independent mechanic with a very good reputation, and they found that the car has no compression problems, no sludge, and that the issue with the injectors was easily remedied with some cleaning. That cos... read more
Business response:
Hello Lloyd, thank you for your feedback. We want to clarify that our team performed a full diagnostic on your vehicle and provided detailed printouts and data regarding the engines overall condition which you were provided with. Our initial plan was to begin with addressing the fuel injectors, spark plugs and ignition coils. However, upon further inspection, our technician determined that sludge build up was present in the engine. Due to the nature of the sludge-related damage, cleaning services are not reliable or permanen... read more
This time there was a severe lack of communication. I was told on Thursday my truck would be done Friday or Saturday (water pump replacement). Monday comes I call 4 times to get an update. Technician was just trying to get the pump out without removing the timing cover. But was told it should be done by the end of the day. I call back aroud 5pm and my advisor is gone for the day no update. Truck not ready. Truck ended up being done Tuesday afternoon.
Business response:
Hello, we are disappointed to hear that your experience was not to the standards we strive to provide. This issue has been addressed with our team and will be used to coach our team as well. We understand how important transparency and communication are. Thank you again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,324 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is closed now. It will open at 9:00 a.m.