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Nissan of South Bay
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
My Nissan pathfinder has been nothing but trouble since the day I bought it. The service department was Indifferent to the problems and one of them lied about the repair work being completed. I will never buy another Nissan again.
Business response:
Hello Damian, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
This dealership has refused to use my warranty to cover repairs. A bunch of talking in circles. Calls from Consumer Affairs to no real results.
Business response:
Hello, we pride ourselves on customer service and we understand your frustration regarding your warranty issue. As a dealership, we are not authorized to approve or deny warranty repairs ourselves. All warranty repairs must be approved by the manufacturer or the warranty provider directly, based on their specific terms and conditions. We are more than happy to repair your vehicle so as long as we have authorization to do so. We understand that you have escalated your concerns to Consumer Affairs. Please understand that we ar... read more
After getting my car out for the service I noticed a scratch on the front alloy wheel. I did not notice this when I got out from the showroom. When I reached my home I found out this. How would I trust this dealer again?
Business response:
Hello Rony, thank you for sharing your feedback. We are disappointed to hear about your concerns regarding the scratch on your alloy wheel. We understand how upsetting it can be to notice something like this after picking up your vehicle from our service department. We take great care in handling every vehicle that is entrusted to us as we like to ensure that the vehicles leave in the condition they arrived in. We have no record of any damage during your vehicles time in our shop. It's sometimes difficult to determine exactl... read more
It was absolutely terrible service in all my Nissan experience. Oil change cost 280 dollars
Business response:
Hello, thank you for bringing this matter to our attention, unfortunately based on your username on this review we were unable to find you in our database. We are disappointed to hear that your visit was anything but pleasant. Based on the information provided sounds like you paid for a diagnostic, this is far from our price range for oil changes. We would like the opportunity to further discuss as we believe this amount is an error. Please contact us at your earliest convenience at 310-536-4000 x2225 or x2249, we look forwa... read more
Muy mal servicio cuando voy a recoger el carro me avisa que ocupa hacerle otras cosas , y lo tuvieron todo el día ahi
Business response:
Estamos decepcionados de saber que no esta feliz con su experiencia. No pudimos encontrarlo en nuestra bases de datos, si seria tan hamable de llamarnos para agarrar mas informacion sobre su experiencia se lo agradeceriamos. Saludos Hamables, Elizabeth Reyes Gerente de Relaciones al Cliente
I loved the video I received showing and explaining what needed to be done to service my car. I was disappointed with the service advisor who never kept me in contact with the status of my car. I don’t think I should’ve had to track someone down to find out what was happening with my car.
Business response:
Hello Donna, we are happy to hear that you enjoyed the video our technician sent you; receiving a visual is a game changer. In regard to communication from your Advisor, this has been addressed as communication is key. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
I came for an alignment. 5 hours and a return trip to the dealership. My car is still not aligned. It is still pulling to the right.
Business response:
Hello Krystal, thank you for bringing this matter to our attention. We regret to hear that you are experiencing this issue but would be happy to help. Please contact us at 310-536-4000 x2225 or x2249 at your earliest convenience so that we can further assist you. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
My problem was not resolved. I had to go up there twice and it still was not fixed correctly.
Business response:
Hello Krystal, thank you for bringing this matter to our attention. We regret to hear that you are experiencing this issue but would be happy to help. Please contact us at 310-536-4000 x2225 or x2249 at your earliest convenience so that we can further assist you. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Had an issue with car still making noise after I picked up my car I called capri and she stated she was going to reach out to the head person I kept the car home I never recieved a call back been calling and leaving emails to bring in my car and nothing car still making noise and capri hasn’t responded. I’ve been going to the service department since I had the car had good service until I had another issue with the noise of the car as if they didn’t want to help find what the issue was after they tried it the first time . St... read more
Business response:
Hi Mocha, thank you for taking the time to leave us your feedback. I was unable to pull you up in our system based on the username on this review. I did reach out to Capri to get further details. If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,324 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is closed now. It will open at 9:00 a.m.