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Numotion
- Professional Medical Supplier
- Houston, TX
About this business
Location details
9220 Kirby Drive, Suite 700, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is truly some of the worst “customer service” I’ve ever experienced. I have a new wheelchair that was delivered the beginning of November that I can’t even use because it doesn’t fit me properly. There seems to have been some miscommunication or a mistake made when my chair was ordered or when I was measured for a new chair. That’s fine. My issue is that shortly after I received the chair, I contacted my Assistive Technology “Professional” Michelle Fisher in the Houston office and she assured me that she would look in... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Terrible.. they don’t understand the complexity of the patients they service.. I need a repairman urgently but they couldn’t provide because their IT service was down.
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
The 2 ladies that helped me was very helpful and nice. They really helped me a lot.
Business response:
Thank you for your positive feedback, Donna! It was a pleasure working with you and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out to us at (713) 791-1011.
There's a short in the wiring. The control on the chair keeps turning itself off.
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Order parts in timely fashion be more assertive in doing repairs instead of finding reasons to avoid just to order more parts and make client wait even longer very dissatisfied !!
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Nobody seems to know what is actually going on with orders at this place. Been waiting on a chair for three months now just to get the delivery scheduled and find out after the new chair wasn’t dropped off that they shipped our custom order back to another state. It has been Beyond frustrating dealing with this company and will never do it again.
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
His chair is not fixed. It seems to be worse.
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Try being a company that’s honest instead of being deceitful to your clients. Stuart flat out lied to me saying the previous company I used to get my wheelchair had closed down when they had not and apparently I was not the only person he had said this to because I called the company Colours and they said that’s not the first time someone had let them know. I personally think this is a disgusting way to go about business and do intend on finding a new company for my next wheelchair.
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
This company needs a major overhaul for all things...scheduling, communication, organization, etc. You name it, NuMotion falls short! On average, requests take months and most of the time the delays are not supply chain issues. The lack of follow up and the ability to deliver on goods/services that the handicap community depend on, as proven to be disappointing in the last couple of years. As an advocate and parent to a handicap child, I feel like I am always doing someone's job at NuMotion...and I don't event get paid... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 4.5 star rating with 825 reviews.
When is Numotion open?
Numotion is closed now. It will open tomorrow at 8:30 a.m.