This profile has been claimed by the business owner or representative.
O-0026 - Oilstop Springfield, OR
- Springfield, OR
About this business
Location details
4184 Main St, Springfield, OR, 97478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I didn't like how the employee had to touch my phone to get the free car wash. Like I don't know where your hands have been. YUCK! Then when going in the car wash, the guy spraying down the car ONLY did the left side of car. He completely didn't do the right side. I remember when it was the other company they had 2 people on each side spraying the car down before you go in. Ya'll got to change those 2 things. The car was itself was decent, but because of those 2 things I won't be returning.
Business response:
Hi Meg, thank you for the feedback. We will talk with our team about handling guests phones, you can always read them the coupon code on your phone and it will be a touchless process. The spray is only supposed to be used on the front and backs of the vehicle, it is bug spray. The reason we do not have team members pre washing your vehicle is due to new equipment that uses high pressure washing inside the tunnel. Ownership has not changed, just the name has to Happy's. We hope we can continue to serve you and you can try u... read more
This place is the home of the upsell and the constant shout. Stopped here after a road trip from Sacramento when our oil light came on, thinking it would be quick and convenient. We've now been here over an hour, no one has started changing any sort of oil but we've been offered about 15 add-ons, pitched under the guise of necessity. Oil stop is 80% annoying, I'd much rather sit in a waiting room where technicians don't constantly offer me absurd services and touch parts of my car I never asked to be checked on.
Business response:
Brooke, We’re sorry your recent experience at our Santa Clarita Oilstop was not to your liking. This is without doubt, one of our busiest locations, and with a 4.5 star rating on Yelp, we’re able to treat most, if not all, our Guests in the same gracious, humble manner. The shouting you speak of is for the safety of our teams. For example, we have to let our downstairs technician know whenever we ask a Guest to start their engine, so he/she can be clear and safe. All our Oilstop locations are drive thru, so our Guests can wa... read more
OK, if you read the negative reviews about the up-selling, that is true, up-selling is part of their business which is understandable. However, if you politely ask the person who checks you in that you "ONLY WANT AN OIL CHANGE and nothing else, please", they will leave you alone about anything else, again, they are doing their jobs, just say no thanks to anything but the oil change. Now, I will say it's nice to sit in your car during the servicing, they offer you a cold beverage and you get a 33 point inspection and they als... read more
I've had two poor experiences at both Petaluma locations the last two times I've had my oil changed. Previously I've never had any issues with either of them. Today after having my oil changed at the Lakeville location (which I went to because the last poor experience was at the E. Washington location), I ended up with a smoking car on the freeway and then oil leaking from my car at a gas station. I was with my young son and he was scared to get back in the car because he heard someone at the gas station mention "I shouldn't... read more
I have never had a bad experience at Oil Stop. The entire staff is incredibly friendly, helpful, and expeditious. Been coming to this location for years now, and hopefully will never have to switch my oil change location. I had a tire with a slow leak at one point, and any time I swung by, they were able to check my tire pressure and refill my tires in 15 minutes or less.
Extremely professional and customer service oriented. Every technician communicated next steps and checked in as each step was completed. Very informative great hospitality, and I strongly recommend this place.
I have been going to oil stop since I think 2008 when I lived in Humboldt County and have been going here regularly for the last 10 years in Sonoma county at various locations. Recently, I went to oil stop and they removed my cabin air filter to check how it was doing and I had them change it out. When they did that, an acorn fell into my fan blades. Since then my car made an insane sound like I was in an airplane about to takeoff for a flight so I came back and they attempted to fix it and said they weren't able to. The per... read more
Business response:
Amy, we apologize you that your experience was not up to our our normally excellent standards. Please email us at guestservices@oilstopinc.com and we would like to make this right.
The price is low compared to other oil change places. They were able to squeeze me in as a walk-in. I did need to leave my car for a few hours since they are booked. The low rating was due to possible experiences the technician. The tool was dripping for a few days. Upon checking, I found out that the oil pan drain screw was not installed correctly. The tread in the screw and pan are messed up now. There is a regular drip. The screw will not tighten now. I will probably need to go to a shop to change the screw and possibly p... read more
Reasonable prices, they offer a beverage while you wait, and free car wash.. and the wait time wasn't bad at all. I most definitely recommend this place!
Frequently asked questions about O-0026 - Oilstop Springfield, OR
How is O-0026 - Oilstop Springfield, OR rated?
O-0026 - Oilstop Springfield, OR has a 4.6 star rating with 30,662 reviews.
When is O-0026 - Oilstop Springfield, OR open?
O-0026 - Oilstop Springfield, OR is closed now. It will open at 8:00 a.m.