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Oaks at Tucker
- Assisted Living Facilities
- Tucker, GA
About this business
Location details
1300 Montreal Rd, Tucker, GA, 30084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
visited this facility and came away with a favorable impression.
I enjoyed the vist to Northlake Gardens and would consider it for my mom. I did prefer Merrill Gardens but that is a personal preference.
The food they served the residents seems to be top notch. However, the residents are confined to chairs all day. My mother developed a deep curve in her neck/upper back from being curled up in a chair all day. The place often smells like urine and they promised me a monthly rate for a full year and then raised the rate without warning after only a few months which created an extreme hardship for my family. My mother's health and happiness have increased since she has moved back home. All of her hospice care nurses and aids a... read more
Business response:
Thank you for taking the time to leave a review. Your feedback is extremely important to us as we continue to improve our community experience. Please contact our home office at, (770) 796-5871, in order to discuss any concerns you may have. Thank you.
The Oaks looks great from the outside but it often did not have any activities, constantly had low staffing and the emergency buzzers residents wear and the ones in the room when pressed no one responded. When my mother needed memory care they didn't say anything because they didn't have room in their facility.
Business response:
Thank you for taking the time to leave a review. Your feedback is extremely important to us as we are continuously improving the resident and family member experience of our community. We apologize that you and your mother experience did meet expectations. If you would like to discuss your concerns with a member of our home office team, please call (770) 796-5871, and we will be glad to speak with you.
Everything was below average. They had a lot of turnover. No security. Lobby/Front desk wasnt always covered. They had people wandering into other peoples rooms late at night. Maintenance man was stealing from rooms. Staff wasn't very knowledgeable. Food was ok. Cleanliness was average. My mom wasn't doing very well and passed say in June. Not the Oaks fault. She was 94 years old. Overall I would rate them a 2 on your 1-5 scale. We were looking g for a place to move her too when she passed. Hope this helps steer people away ... read more
Business response:
Thank you for taking the time to leave a review of our community. If you would like to discuss any concerns you have with a member of our executive team, please call (770) 796-5871, and we will be glad to speak with you.
-The Staff turnover is a concern. -Agency Staff is sub-par , and unreliable. -Residents complain of hurried care.
Business response:
Thank you for taking the time to leave a review of Oaks at Tucker. If you would like to speak with a member of home office team regarding you and your loved ones experience at our community , please call, (770) 796-5871, and we will be happy to speak with you.
Adequate, competent staffing would improve quality of care. Spoke with Wellness Director on two occasions. Bed sheets on bed for two weeks with urine stains not changed. Only time changed is when family and I change them. When washing clothes I assume everything is going in one wash wet pads and clothes. Everything reeks of urine. Laundry basket nor the last clothes washed ever returned back to room. Had to buy another basket. With no laundry basket clothes were piled up in room, for two weeks. Room smelled awful. Family too... read more
Business response:
Thank you for taking the time to leave a review of our community. You and your loved one's experience is of utmost priority to us. If you would like to speak to a member of our home office team regarding any concerns you have, please call (770) 796-5871, and we will be happy to speak with you.
They don’t take care of your family the right way they leave them unattended all the time switch staff to much not clean in rooms only keep outside looking clean late to giving meds let’s clients fall and they act like it didn’t happen horrible place
Business response:
Jolana - Your experience of our community is important to us as we continue to improve overall resident experience. Your concerns are actively being looked into by our leadership team. If you would like to discuss these concerns with a member of our home office, please call (770) 796-5871.
Oaks at Tucker only had 16 residents when we saw it.
Frequently asked questions about Oaks at Tucker
How is Oaks at Tucker rated?
Oaks at Tucker has a 4 star rating with 141 reviews.
When is Oaks at Tucker open?
Oaks at Tucker is open now. It will close at 8:00 p.m.