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Old Republic Home Warranty
About this business
Ive been paying for ORHP since 2011 and have filed approximately 6 minor claims associated w/HVAC. I realize my call on a Friday in 100 summer may not be convenient for their service providers, but its not healthy for me to live in my home without/malfunctioning AC. Explaining myself to multiple ORHP **** was extremely frustrating. Someone finally said they could escalate to a different status with me finding a provider, me paying, & ORHP reimbursing me. At least I think that was the directive; I was overheated, frustrated, ... read more
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize for the delay with your A/C repair. At Old Republic, we understand how critical it is to address service concerns. A specialist will call you as soon as possible. ~***** *.
Beware, this company will not help you, they offer an illusion to help but in actuality theyre helping themselves, youre just collateral. Stay away.
Business response:
Hi, ****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. Please send your plan number or covered property address to ************************************* We hope to assist. ~***** *.
On The Gold Plan....After 7 visits from appliance experts I've had 1 of 4 appliances repaired. It took me 10 weeks and $200 in co-pays to get 2 freezer gaskets replaced. The first appliance company they sent out tore my cabinet, left off screwed and grommets and there is no recourse. They work to waste your warranty time by dragging their feet. I'm not impressed.
Business response:
Hi, *******. Thank you for your review! We sincerely apologize if our service did not meet your expectations. Would you please email your plan number or covered property address to ************************************* ~***** *.
Like most other home warranty companies, they do everything in their power to try to not cover things. The customer service *** I spoke to on my first service call seemed intent on trying to find reasons why they wouldn't cover the issue vice trying to help me solve the problem and made sure I knew that I was going to be out $100 bucks if they sent someone out, whether they fixed the issue with the dishwasher or not. It makes you wonder what the point of these home warranties are if they 100% intent on finding loopholes as t... read more
Business response:
Hi, ****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you as soon as possible to assist. ~***** *.
My problem is not resolved with my ac. The second hvac person won’t fix the issue. He says the first guy who didn’t fix the issue needs to come back. We have record heat next week. Not happy with my service.
Business response:
Hi, ******. Our intent is to dispatch a Service Provider to solve the problem the first time. A specialist will reach out to you and looks forward to providing assistance for your concern. ~***** *.
Huge waste of money. The $75 payments ON TOP of the home warranty price are basically bottom of the barrel service providers that want to get in and out as quickly as possible. I paid for an AC tune up and the technician stayed for roughly 10 minutes before handing me a piece of paper to sign on the way out of the door. No time for questions asked. I paid for an electrician to visit to check on my flickering and weak lights. He was nice but ultimately did not offer any solutions before he left in less than 30 minutes.Theres ... read more
Business response:
Hi, *****. Thank you for your comments! We sincerely apologize if the independent Service Providers did not provide service to your expectations. A specialist will call you to address your concerns. ~***** *.
ORHP has the ************* ever. Missed expectation after missed expectation. Trades that are not quilted to make repairs. Now our third contractor and after record heats in ***, we have been waiting almost two months for repairs.
Business response:
Hi, ***********. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the delay with your A/C repair. A specialist will call you to address your concerns. ~***** *.
I highly recommend you record your phone calls with them. They are very courteous and always answer the phone but if you ever have claim you will find it impossible to get paid.I have ******* refrigerator that stopped cooling. They sent the first tech in June he couldn't repair it. They sent a second tech in July he also could not repair it, they sent a third tech in July. He said it was a bad compressor he summited for a replacement they denied it and told me because it would go over the amount they would spend because of t... read more
Business response:
Hi, ****. We appreciate your review. Would you please send your plan number or covered property address to ************************************* We hope to assist. ~***** *.
I know what my service fee is, but was perturbed that the contractor's bill was a lot less for the job he had to do. I could have saved money by just having someone come out on my own.
Business response:
Hi, *****. Thank you for your comments. We understand your concern with this issue and will be sure that your feedback is addressed.
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,774 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.