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Omaha Steaks
- Meat Shops
- Colorado Springs, CO
About this business
Location details
1605 Briargate Parkway, # 107, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered three separate packages for family members. I was contacted by Omaha Steaks a week or two ago, saying the packages I ordered (and apparently paid for) were out of stock. How does this happen? I put my credit card information in online and ordered the three packages. I received an email confirming this. Then, I get a call that that particular package is out of stock? Not acceptable. I ended up ordering different packages, but I wasn't happy about that. THEN, I got a call saying that I needed to pay for my orders. WH... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered and any confusion regarding your purchase. When you place an order, if there is an out of stock item or payment issue, we do contact you by phone and/or email. Your order confirmation does provide further information regarding how we ship when you order multiple packages to one address. For the inconvenience, we are refunding $100 of your purchase back to your credit card. We appreciate your business and hope you'll give us another chance ... read more
They contact me 2 -3 times A DAY!!! Despite a phone call, reporting them as junk and blocking messages!!
Business response:
Thank you for your feedback. We are sorry to hear you are receiving unwanted text messages. Anytime you want to opt out of receiving subscribed text messages, you simply need to reply STOP and the messages will stop. You have been removed from our file effective immediately, so you should not receive any further messages. We appreciate your business and hope to serve you again in the future. Thank you.
Terrible customer service!!!! Ordered a variety pack for my Dad for Father’s Day. He called to explain that the meat was just “ok” and not outstanding like they promise. I had to fight and make numerous calls/chat to get a refund after 4 months. The best part they sent me a 45.00 gift card and deducted that amount from what I paid. I’m still fighting for my 45.00 because that’s ridiculous. I will never use or recommend this company because they do not stand behind there word. I was told a check was mailed out Oct 30 and will... read more
Business response:
We are so sorry for the experience you and your gift recipient has encountered, and are disappointed to hear the product did not meet your expectations. We stand by our 100% Guarantee and are happy to honor it for you. Initially, we were informed part of your purchase was unsatisfactory, so you were given a partial refund. Your order has now been refunded in full. Your refund check was mailed on November 20th, so you can expect to receive it in the next 3-5 business days. Please contact us at ************************if we ca... read more
I have tried three times to place an order and then cancel it, no explanation. A supervisor said she’d look into and get back to me, never happened. I’m thinking it’s because it was a large discounted price and I didn’t add any extras? Very disappointed!
Business response:
Thank you for your feedback. We are so sorry for the experience you've encountered and would be happy to assist you in placing your order. We were unable to verify pertinent order information, which has now been resolved. Please contact us at 1-800-960-8400 to place your order. Thank you and we look forward to hearing from you.
Their food is not what it used to be! We got a package deal from them and the meals are disgusting. First off the trays have plastic on the inside of them so if you enjoy eating microplastics you’ll love Omaha steak meals! Secondly I just made #3544 stroganoff sauce with beef short rib 32oz and it is absolutely disgusting. My wife and I feel like we just ate a block of salt. I feel absolutely dehydrated now. I will never order, eat, look at their food again. Good luck to those that will.
Business response:
We apologize for the experience you encountered, and appreciate you bringing this to our attention. For 108 years, we've worked hard to deliver an exceptional experience for our customers. Every Omaha Steaks order is backed by our 100% Guarantee, and we would be happy to honor it for you. Please contact us at ************************so we can further assist you. Thank you.
Ordered steak package for my son to be received Oct 1. Called each day said it was coming that day. On Oct 4 finally admitted it was not coming. Sending another order. Nothing for the inconvenience as he was planning on it last week
Business response:
Thank you for your feedback. We sincerely apologize for the shipping delay. We are very disappointed, and this is not at all the experience we strive to deliver to our customers. We are sending you a $40 reward card to use on your next purchase, valid through 10/7/26. Also, we have refunded 50% of your purchase for the inconvenience this has caused you. Your replacement shipment will deliver as scheduled on 10/8/25. We appreciate your business and hope to serve you again soon. Please contact us at ************************if ... read more
I would give them less than a 1 if I could
Business response:
Thank you for your feedback. We sincerely apologize if you encountered a poor experience, and we want to make it right. We are working diligently to deliver the best possible experience for our customers. Please contact us at ************************for further assistance. We appreciate your business and look forward to hearing from you. Thank you.
My company purchased gift cards for our employees. Now Omaha Steaks is saying that the gift cards expired. The cards from Omaha Steaks did not say on the card that they had an expiration date. Not legal to do this from what I understand.
Business response:
Thank you for your feedback. We apologize for any misunderstanding. Please contact *************************** with your gift certificate code so we can look into this further. Front and back photos of the certificate would also be helpful. Thank you and we look forward to hearing from you.
Ordered online about a month ago. Put my frozen steaks, hamburgers away. When i wanted a burger I would put it in a container with water for an hour. Last week I put a smash burger in. Fried it in my frying pan then put it on a bun. Took a bite no problem. The next bite I spit it out. I thought I had lost a tooth. When I looked at it there was a hard plastic disk about the size of a quarter. In the middle of it was a strange almost jelly thing with a spot of orange in the middle. Glad I did not swallow it. It did break a lit... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. We take these concerns very seriously and have escalated this (along with the images you provided) to our Product Safety team to ensure our products continue to meet our rigorous safety standards. In addition, your purchase was refunded in full when we were contacted on August 28th, in accordance with our 100% Satisfaction Guarantee. We truly appreciate your business and hope you'll give us another chance in the future. If you need furthe... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 307 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open tomorrow at 10:00 a.m.