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Omaha Steaks
- Meat Shops
- Colorado Springs, CO
About this business
Location details
1605 Briargate Parkway, # 107, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order on 10/30 and was given an estimated delivery for Nov. 6-9. Less than 12 hours after the order, the delivery was changed to Nov. 2. I would not be at my home on that date. A call to customer service was not helpful: "It's already on the truck and I can't stop it. Can't you have a neighbor bring it into their house and store it for you?" That is not a solution. The estimated delivery date quoted when placing the order should be honored, otherwise a customer would have to clear their schedule for days surround... read more
Business response:
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding shipping and the inconvenience this caused you. Our records indicate the scheduled delivery date did not change once your order was placed. Unfortunately, once a package ships we are not able to stop it; we attempt to work with our customers to find a solution and of course, stand by our 100% Satisfaction Guarantee and will gladly honor it if there is an issue upon delivery. For the misunderstanding, I am sending you a $75 gift card toward... read more
Minus on the stars...I ordered free steak sampler for seniors, $9.99 for s&h, I was billed 19.99..
Business response:
Thank you for your feedback. We are so sorry for any misunderstanding and would be happy to make it right! With the information provided, we are not able to locate a purchase. Please contact us via email custserv@omahasteaks.com so we can further assist you. Thank you.
One of the hamburgers had a BONE CHIP in it and it almost broke my tooth. Threw them away for fear of more in other burgers.
Business response:
Thank you for your review. We are disappointed to hear about your experience, and this is not at all the quality Omaha Steaks is known for. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please email us custserv@omahasteaks.com so we can further assist you. Thank you.
The fillets were decent and had good flavor. The sirloin four out of four were so riddled with gristle you could not sure them had to spit them out. I will send a picture if I can. Won’t be buying there again ,they have really gone downhill!
Business response:
Thank you for your review. We apologize you had a poor experience, and this is not the quality we strive to provide our customers.With the information provided, we do not have a record of your purchase. Please contact custserv@omahasteaks.com, we stand by our 100% Satisfaction Guarantee and would be happy to assist you. Thank you.
Worst customer service I've ever experienced. Caused me severe anxiety attack dealing with phone calls for almost an hour only to have them suggest I cancel my order
Business response:
Thank you for your review. We are disheartened to hear about disappointing experience, this is not at all the service we strive to provide our customers and will be reviewing this with our team. I will be reaching out to you directly, as we appreciate your business and look forward to an opportunity to make this right.
If I could leave 0 stars, I would! I have ordered through Omaha Steaks for years and never had a problem! I ordered in November of 2023 and had nothing but problems! My packages were delivered open, boxes were cut open, boxes not glued or taped, the outer styrofoam box was smashed and so much more to text! I had and sent pictures for all damaged boxes! I called Omaha Steaks and received a replacement for each and every box that I ordered! Then I had a gift card so I bought the air chilled chicken breasts and air chilled seas... read more
Business response:
Thank you for your review. At Omaha Steaks, we strive to deliver an exceptional experience to our customers. We are disappointed to hear we have not been able to meet your needs. Based on our concern for your satisfaction, we feel it is best not to ship any further product to you. We appreciate your past business. Thank you.
My sister sent me a package, over priced and the food really sucks, and I’m being kind.
Business response:
Thank you for your feedback. We are very sorry to hear you were not satisfied with your gift shipment. We strive to deliver a great experience to our customers, and apologize we did not meet your expectations. We have honored our 100% Guarantee by issuing a full refund for this purchase. Thank you.
The meats are not worth the price. Can buy better at a super market. For the price could actually get more meat at super market. Hamburgers are awful. I am on SS, and limited income I decided to try the beef package now I have all this nasty meat in my freezer. Never again.
Business response:
Thank you for your feedback. This is not at all the experience we strive to provide our customers, or the quality we're known for. We have a 100% Satisfaction Guarantee, and we stand by it. With the information provided, we are not able to locate your purchase. If you can please reach out to us directly with your order details to custserv@omahasteaks.com, we would be happy to assist you. Thank you.
Wish I could leave zero stars. Four times in a row I received hot bloody meat chicken juice and beef blood everywhere. I can’t throw rotten meat in my trash so I have to take it to the Dump. Do not order from this company!!!!!!!
Business response:
Thank you for your feedback. We are extremely disappointed to hear about your recent experience with delivery failures. You are a great customer and we will be working with our carrier to resolve your issue. I will follow up once I have a resolution. We appreciate your business and hope to continue serving you in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 307 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.