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Omaha Steaks
- Meat Shops
- Colorado Springs, CO
About this business
Location details
1605 Briargate Parkway, # 107, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had a total of 7 orders 3 of the 7 were never received. Omaha had to replace the 3 orders. After 8 days I received the missing 3 orders they were all warm and thawed. This was 3 separate orders
Business response:
Thank you for bringing this to our attention. We apologize for the experience you described. If you need any additional assistance, our Customer Service team is available at ************************.
I purchased a total of 5 gift packages ranging in price from $89.00 to $159.00 this year for loved ones as gifts. All of the orders went well initially. However, a $159.00 package was delivered to the incorrect address. I called customer service within minutes of receiving the delivery picture (not the doorstep of the recipient) to inform them and figure out how to rectify this. My first attempt to call resulted in being told there was a wait time of 4 hours. I decided to wait until the next day. I called twice on the next b... read more
Business response:
Thank you for your feedback. We sincerely apologize for delay as we are experiencing unusually high and unprecedented call volume. We are sorry to hear about the misdelivered package as well, and would be happy to make it right. If you can please email us at ************************, we would be happy to assist you in getting a replacement or refund. Thank you and we look forward to hearing from you.
Actually, how about ZERO stars! Placed an order for two packages. Supposed to arrive on 12/18. One was finally delivered on 12/20. The other hasn't even shipped yet. Tracking says FedX is awaiting package from Omaha. Emails to customer service have gone unanswered. I see others have called to inquire status of their orders, but experienced long hold times, then get disconnected. Never ordering from them again!!
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. We understand your frustration and are disappointed to hear one of your packages did not arrive as intended. It does appear we are shipping a replacement overnight to arrive 12/30. I have also refunded you for that shipment for the inconvenience. We appreciate your business, and hope you will give us another chance in the future. Thank you.
I placed an order on December 13, 2025 to be sent to my brother for Christmas. It was scheduled to be there by December 23, 2025. Received an email today informing me that it would not arrive until January 6, 2026. Receiving a Christmas gift after Christmas is not acceptable. I now have to go out after work and find a gift by tomorrow. This was the first time trying Omaha Steaks. I canceled my order and will never do business with them again!
Business response:
Thank you for your feedback. We are disappointed to hear about your experience and completely understand your frustration. Your order was cancelled and you have been refunded. However, for the inconvenience, we are still sending the package to your recipient at no charge to deliver in January. We hope they can still enjoy this gift with our very best wishes and apologize for the experience you encountered. Thank you for your business and we hope you'll give us another chance in the future. Thank you.
One of the most dishonest and unethical businesses I have ever dealt with.
Business response:
We are so sorry you had a bad experience, and we appreciate your feedback. We understand your frustration with the shipping delay and recognize this has not been the experience we intended for you or your gift recipient to have. Your order shipped 12/28 to deliver 12/30 and I have refunded you in full. I have replied to your email as well. We appreciate your business and hope you will give us another chance in the future. Thank you.
First order wasn’t shipped so I was to receive a second order, which I assumed would contain the package I paid for. The second box arrived on time but it had items I didn’t order (substitutions?) and was missing an item. It would have been nice to be notified if they didn’t have the items I wanted so I could cancel my order. I won’t order from them again. Overall, it was a frustrating experience. I have to say the lady I talked to regarding the missing first order was very nice.
Business response:
Hello ****, thank you for taking the time to share your experience. We’re sorry for the confusion and inconvenience surrounding your order, as this is not the experience we want for our customers. While the correct items were ultimately sent and received, we recognize that this required extra effort on your part and should not have happened. We've gone ahead and processed a refund, back to your original payment method for the shipment. We appreciate you noting the positive interaction with our team member, and we appreciate ... read more
I placed and order on December 14, 2025. They said the order was shipped on December 20, 2025. They said I would get it on December 21 ,2025 The carrier said they never got it. On December 22,2025. Now I have to go get other food for Christmas . It was a joke trying to talk to some one
Business response:
Thank you for your feedback. We sincerely apologize for the delay. We know this is not a great experience and appreciate your patience. Our records indicate your package delivered December 23rd. If there are any issues with your delivery, please contact us at ************************. Thank you and we appreciate your business.
80 year old Mother in law ordered steak / chicken / burger packages for daughters and sons and friends, spending over $800. Order ship dates were changed numerous times, with emails stating that there was a problem with the 'shipper' and that they were working on the problem. She's 80 years old, and having dozens of emails about the 6 orders was very confusing. She called and was on hold for over 2 hours. When a representative came on, she just wanted to cancel the order, but the rep made numerous promises that they orders ... read more
Business response:
Thank you for your feedback. We are so disappointed to hear about your Mother's experience, and completely understand your frustration. We notify customers when their delivery date changes, and we know it's not the smoothest experience to receive multiple communications regarding a delay. We pack our coolers right before it ships to arrive perfectly fresh and perfectly frozen, so are saddened to hear the delivery experience did not go as planned either. We stand by our 100% Satisfaction Guarantee, and would be happy to honor... read more
I paid for guaranteed delivery with a stated window of December 12–18 for two separate packages sent to two different addresses. These shipments are sent annually as Christmas meals for individuals who would otherwise not have food. Despite this guarantee and despite placing the order shortly after Thanksgiving, the delivery dates were repeatedly changed, ultimately pushing delivery beyond Christmas. After extensive effort and hours spent attempting to reach customer service, the situation was partially addressed. One box w... read more
Business response:
Thank you for your feedback. We sincerely apologize for the shipping delay, due to demand and carrier capacity sometimes the approximate delivery dates can change. We know this is not ideal nor the experience we want you to have. Our records indicate the delayed shipment was refunded in full, and a replacement was overnighted and delivered on 12/24. We appreciate your business and hope to serve you again in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 307 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open tomorrow at 10:00 a.m.