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Omaha Steaks
- Meat Shops
- Colorado Springs, CO
About this business
Location details
1605 Briargate Parkway, # 107, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order and spent 20 minutes with a guy on July 17th for his birthday. I called yesterday not only talked to two people and said they will have it to them today. Almost a week later. So I just called back again and nobody can find it. Never again. Don D
Business response:
This is in response to your complaint with the Better Business Bureau. I am very sorry for the experience you encountered and appreciate you bringing this to our attention. I have shipped your order for free, and left a message and called you to discuss this as well. Please reach out to me directly if you need further assistance. We appreciate your business and hope to serve you again soon. Thank you.
We received our complete order nicely frozen and on time. The first item I chose to use was the Beef Bourguignon. The directions said to bake at 400 for 60 minutes. It took another 30 minutes to heat up. The sauce was good, but the ingredients were disappointing. Beside water, potatoes were the second ingredient listed, and there were LOTS of them. Although the meat was tender, we were disappointed in the experience. More content description would have been helpful before ordering. It's listed as Beef Bourguignon, 32 oz, #32... read more
Business response:
Thank you for your review. We are so disappointed to hear about your experience and appreciate your feedback! We do have a 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can make it right. Thank you for your business and we look forward to hearing from you!
At my request my daughter gave me 4 ribeye steaks for father's day, 2024. They arrived on time, were completely frozen and beautifully packaged. I carefully thawed two of them, seasoned them with Omaha Steak seasoning and cooked them to medium. I am an expreience griller. The resultant steaks were the worst I can recall. They were tough, chewy and dry. I tried cutting them into thin pieces and dousing them with barbeque sauce but nothing helped. I am extremely dissapointed! This one is no stars for me.
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. This is not at all typical of a Ribeye as it should have been well marbled and tender, especially when cooked to medium. We do have a 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com with the name and address for delivery so we can assist you right away. Thank you.
You're withholding my order and I'm getting sick and tired of waiting for it
Business response:
Thank you for your review. We apologize for any misunderstanding regarding your order. Unfortunately, with the information provided, we are not able to locate your purchase. Please contact us at custserv@omahasteaks.com so we can look into this and further assist you. Thank you.
If I could leave zero stars I would! What I ordered, and what I received, were nothing comparable. Fat gristle, just disgusting. Obviously I didn't expect it to look like the pictures... But I certainly didn't expect it to be horrible quality!! I wish I could add photos. I have the same experience with a gift box I received. Just Disgraceful!
Business response:
We are disappointed to hear about your experience. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can assist you right away. Thank you.
Ordered two Father’s Day gift boxes and received a confirmation and an arrival date of 06/12/2024. I requested a tracking and order update and did not receive a response. Yesterday the day order was supposed to be delivered I ended up cancelling since no shipment arrived and no further updates to my order. Furthermore, after requesting a cancellation I received and email stating the order cannot be cancelled. Omaha steaks has absolutely terrible communication
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Unfortunately, there was an issue with a previous order we had not been able to contact you about prior to your current order being cancelled. We appreciate you bringing this to our attention and the opportunity to do better. If you need further assistance, please contact us custserv@omahasteaks.com. We appreciate your business and hope to serve you again in the future.
You have to spend a minimum of $69.00. All I wanted to purchase was just 4 burgers and wasn't ALLOWED because I didn't reach that amount! Ridiculous! That's a terrible business model and lousy customer service! Never will I recommend Omaha Steaks and shame on Erick E******* to promote them.
Business response:
Thank you for your feedback. We apologize for any misunderstanding. Due to high demand for our product, we have had to modify some of our order requirements. This allows us to continue to safely and efficiently deliver an exceptional experience for our customers. We sincerely hope you'll reconsider giving us a try. We Guarantee you will be 100% Satisfied!
I got a $200 gift card for Omaha Steaks, I used to order 8 ribeye steaks and Omaha Steaks gave me with this order 8 free hamburgers. After 1 week I received order and it was wrong, I did not get ribeye steaks instead I got strip steaks (none marble, not 1 little string of fat); I called Omaha Steaks and I was told that I received ribeye steak but for my next order they going to give me $30 gift card to use for my next purchase I told them to keep their gift card money and I blocked them. I will never purchase anything from O... read more
Business response:
Thank you for your review. We are disappointed to hear you were not satisfied with the steaks and we would be happy to assist you. Our records indicate we were contacted when you first received your purchase, the product was still frozen, and there was a misunderstanding regarding the labelling. We confirmed you received the correct product and offered a gift card for the misunderstanding. We have not received any further contact indicating your dissatisfaction in consuming the product. We stand by our 100% Satisfaction Guar... read more
The steaks were know better than what I could get in the supermarket. In fact I think the supermarkets are better. The hamburgers were awful. No taste at all. Very disappointed In the whole package.
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your purchase. We've been in business for over 100 years and we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can further assist you. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 307 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.