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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I would give them less than a 1 if I could
Business response:
Thank you for your feedback. We sincerely apologize if you encountered a poor experience, and we want to make it right. We are working diligently to deliver the best possible experience for our customers. Please contact us at ************************for further assistance. We appreciate your business and look forward to hearing from you. Thank you.
My company purchased gift cards for our employees. Now Omaha Steaks is saying that the gift cards expired. The cards from Omaha Steaks did not say on the card that they had an expiration date. Not legal to do this from what I understand.
Business response:
Thank you for your feedback. We apologize for any misunderstanding. Please contact *************************** with your gift certificate code so we can look into this further. Front and back photos of the certificate would also be helpful. Thank you and we look forward to hearing from you.
Ordered online about a month ago. Put my frozen steaks, hamburgers away. When i wanted a burger I would put it in a container with water for an hour. Last week I put a smash burger in. Fried it in my frying pan then put it on a bun. Took a bite no problem. The next bite I spit it out. I thought I had lost a tooth. When I looked at it there was a hard plastic disk about the size of a quarter. In the middle of it was a strange almost jelly thing with a spot of orange in the middle. Glad I did not swallow it. It did break a lit... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. We take these concerns very seriously and have escalated this (along with the images you provided) to our Product Safety team to ensure our products continue to meet our rigorous safety standards. In addition, your purchase was refunded in full when we were contacted on August 28th, in accordance with our 100% Satisfaction Guarantee. We truly appreciate your business and hope you'll give us another chance in the future. If you need furthe... read more
Received a virtual gift card when we left our home state to move to Nebraska. The gift card never had an expiration date. We finally decided to order some meat a year later to celebrate a new job. Had some trouble with the gift card saying the balance was “00.00”. There should have been $50.00 on the gift card. I called customer service. They were of no help. They told us they could give us no information on the gift card since it was not purchased by us. They said we would need the person that bought the gift card to call t... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you've encountered. Gift cards do not expire; you could have potentially received a promotional certificate that can expire. I would be happy to give you a discount on your order and have sent you an email so we can further assist you. We look forward to hearing from you. Thank you.
Very expensive and could not eat 3 of the 4 steaks in the gift box. Full of gristle. These were the worst steaks I ever tried to eat. Wasn't the cooking technique, used their instructions and look good off the grill. Nice and pink inside and nice char on the outside. I will never buy or send these to anyone I like ever. I wish I could attach a picture to show all the waste.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience, this is not aligned with the quality we strive to provide for our customers. Please contact us at custserv@omahasteaks and we would be happy to assist you in honoring our 100% Satisfaction Guarantee. Thank you and we look forward to hearing from you.
Omaha Steaks show people that unprofessionalism is at it's peak. I used them for a friend's Christmas gift, and I was permanently placed on your Messenger list. After requesting it removed, I was promised it would be removed "in 24 hours". Weeks later, I still get Messages twice a day like clockwork! Sarcastic to say the least.
Business response:
Thank you for your feedback. We apologize you are receiving unwanted advertisements. Our records indicate you were removed from email marketing as requested on 12/20/24, and we have not sent any marketing emails since that date. Our records further indicate you are opted in to our SMS marketing list, which you can opt out of by replying STOP. We have unsubscribed you effective immediately, and you will not receive any further messages. Thank you.
When Omaha Steaks first started, I thought they were great. In the past few years, however, I have noticed the quality of their meat, including steaks, is worse than what you can buy in the supermarket. In fact, some of their freebies actually looked a funny color and were discarded. Finally, once you have ordered you are forever on their text advertising list. I have replied STOP many times, yet I still get them. I even tried chatting with someone named ******* at Omaha Steaks today about all these text adverts I keep getti... read more
Business response:
Thank you for your feedback. We are disappointed to hear you have not been satisfied with our products. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Regarding SMS messages, we apologize you are receiving unwanted messages. You are able to opt out anytime by texting STOP. Our records indicate the first request we received was on 7/9/25, you were removed immediately and we have ... read more
My first order arrived on time with no issues. Unfortunately I found the quality of the meat to be lacking. The tenderloin steaks and the apple tartlets were the only items worth eating. The hot dogs had pieces of bone, tasted like bad chicken meat and the color varied making me really wonder what was in them. The steak bites were tough. The hamburger was of poor quality, high in fat and also contained ground bits of bone. The chicken breasts were no better than grocery store variety as were the pork chops. I don’t mind payi... read more
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. At Omaha Steaks, we work hard to deliver an excellent experience for our customers, and we stand by our 100% Guarantee. We would be happy to honor this for you. Please contact us ************************so we can further assist you. Thank you.
Placed an order for the steak, chicken,burger etc pak It was a special they offerred with 8 free smash burgers.What I got was ALL burgers!! When I called they said that's what I ordered! I did not.... Now trying to find my order on their site ..not available. I know what I ordered...will not order again!!!
Business response:
Thank you for your feedback, and we appreciate your business. We sincerely apologize for any misunderstanding regarding this offer. We did ship the items ordered which is a great variety of our burgers, as indicated in your email confirmation. As a courtesy, have refunded 50% of your purchase back to your credit card for the misunderstanding. Please contact ************************if you need any further assistance. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.