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Omaha Steaks
- Meat Shops
- Robinson, PA
About this business
Location details
265 Settlers Ridge Center Drive, Robinson, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I thought this was a very popular and professional business. Purchased an order with a spiral ham with sides plus additional sides that I purchased aside from the package. The partial gift was received by my in laws - which only included all the sides that I had ordered - NO SPIRAL HAM WAS INCLUDED!! Good luck talking to a customer service representative- they have a wait time of over 100 MINUTES!!! Very unprofessional company. Will never order from them again, nor will I ever, ever, recommend them - quite the opposite.
Business response:
Thank you for feedback, we are truly sorry it did not live up to the Omaha Steaks experience we pride ourselves on. Our team has expedited the missing item that was intended as a gift, and it is scheduled to deliver by December 24th. We stand by our 100% guarantee, and while we understand it’s a frustrating experience with long hold times, we wanted to ensure you are still able to provide a great gift experience to your in-laws.
WORST CUSTOMER SERVICE IN THE WORLD!! They will over charge or double charge your card. You will be on hold for over 2 hours. If you try to use the chat - by the time a human comes on the chat has timed you out, so you can't respond. They conveniently do not offer an email address for assistance or complaints. They make it impossible to resolve an issue!
Business response:
Thank you for your feedback. We are so sorry you had this experience. We are experiencing unprecedented demand for our product and trying to assist each customer as quickly as possible. Please contact ************************if you still need assistance, and we will respond as soon as we possibly can. We appreciate your business and look forward to assisting you. Thank you.
Web site is NOT USER FRIENDLY when using iPhone. Have tried for 3 days, about 3 hours a day, to order a gift. Still not ordered.
Business response:
Thank you for your feedback. We are so sorry you are encountering issues with our website and the inconvenience this has caused. I have shared this with our web marketing team to look into. We would be happy to assist you by phone, please call us at 1-800-960-8400 and we can place your order right away. Thank you and we look forward to serving you.
Wow! BBB. I should check with you more often. They have only 1 star! I just want to say that I tried to complete a transaction of adding 4 more gift purchase on top of the ones I made. I went through 5 chat people two were very nice but their system has an automatic hangup approach. So, we would go through the process of setting up adding the transactions and the system would cut off and hang up even as we are completing the transaction. I'm a senior executive I should have gone someplace else and purchased a different gift ... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience both on our website and via chat. I have shared this feedback with our web marketing team. Our records indicate you had requested to apply a promo code and military discount, and unfortunately there is a limit of one per purchase. However, as a courtesy we would be happy to give you the discount. Please contact us at 1-800-960-8400 to place your remaining orders. Thank you for your business, and we look forward to serving you.
????????DO NOT RECOMMEND???????? “NO” STAR OUT OF 5 REVIEW: Decided to try for the first time. Ordered @$400 worth on Dec 12. Order delayed in shipping, meat defrosted completely & went bad as no dry ice shipped with it. Also did not look like $400 worth of meat; maybe $100 of that. Hours waited on hold while also trying chat bot to get customer service. Finally, They reshipped my meat. Again, Delayed 3 days during shipping (5day transit) even after making it to my town, my meat went on a NH tour and stuck processing 4 towns... read more
Business response:
Thank you for your feedback, ***. This is not at all the experience we work so diligently to provide to our customers. Every customer matters, and we fully intend on every delivery arriving in perfect condition. Our records indicate you did reach us through social media and we have refunded you in full and another replacement package is delivering today.During peak shipping periods, sometimes orders can experience both carrier and fulfillment delays, and delivery dates are approximate. Thank you for your patience. We appreci... read more
We ordered 12 boxes to go to 12 people at the same company on 12/2/2025. Just got an email today that 4 boxes would not even ship until 12/16/2025; delivery 12/18/2025. The other 10 boxes have been delivered. When I called customer service, I was told it was a "trailer" issue. That's not my fault and it's embarrassing that 4 people in the same company did not get their gift box. We are a small business and this is not how we do business, but I guess it's protocol for a $924.7M business to operate. NEVER spending my small bus... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience and the service you experienced. Due to the high demand for our products, it is fairly normal for packages to deliver on different days as we have limited truck capacity. Unfortunately, with the information provided we are not able to locate your purchase. Please email us at ************************so we can look into this further and make it right. We appreciate your business and look forward to hearing from you.
Placed an order on Black Friday for the Omaha Cyber Deal Special. This would’ve been my very first time trying Omaha Steaks as an adult as they were a stable growing up. Well let’s just say, I never received the order that I paid for. The package was delayed SEVERAL TIMES with no explanation as to why. I placed numerous calls to Omaha steaks for an update and they’re very hard to get in contact with. When you select to receive a call back from a live agent instead of waiting 40 minutes on hold, they never call back (after da... read more
Business response:
Thank you for your feedback. We are disheartened to hear about your experience and it is unacceptable. Due to a high demand and holiday shipping capacity, unfortunately delays can happen this time of year. I will be reviewing your contacts with us to ensure this doesn't happen to other customers. Our records indicate your package did deliver on December 11th. You have also been refunded for your purchase. If you did not receive your package in good condition, please let us know and I would be happy to send you a replacement ... read more
I ordered three separate packages for family members. I was contacted by Omaha Steaks a week or two ago, saying the packages I ordered (and apparently paid for) were out of stock. How does this happen? I put my credit card information in online and ordered the three packages. I received an email confirming this. Then, I get a call that that particular package is out of stock? Not acceptable. I ended up ordering different packages, but I wasn't happy about that. THEN, I got a call saying that I needed to pay for my orders. WH... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered and any confusion regarding your purchase. When you place an order, if there is an out of stock item or payment issue, we do contact you by phone and/or email. Your order confirmation does provide further information regarding how we ship when you order multiple packages to one address. For the inconvenience, we are refunding $100 of your purchase back to your credit card. We appreciate your business and hope you'll give us another chance ... read more
They contact me 2 -3 times A DAY!!! Despite a phone call, reporting them as junk and blocking messages!!
Business response:
Thank you for your feedback. We are sorry to hear you are receiving unwanted text messages. Anytime you want to opt out of receiving subscribed text messages, you simply need to reply STOP and the messages will stop. You have been removed from our file effective immediately, so you should not receive any further messages. We appreciate your business and hope to serve you again in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 287 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.