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Omaha Steaks
- Meat Shops
- Robinson, PA
About this business
Location details
265 Settlers Ridge Center Drive, Robinson, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The quality of service has declined significantly over the past couple of years. This does not seem to be the same company that I was accustomed to doing business with. Recommend anyone looking for great service and quality of product go to the numerous competitors that can easily meet expectations. The delivery speed, quality of products and customer service of Omaha Steaks is not like past experiences any longer. Very unfortunate as I have been a loyal and dedicated customer over the years. I hope they can make some change... read more
Business response:
We’re sorry to hear this and appreciate you sharing your feedback, It’s disappointing to know your recent experiences haven’t met expectations and we want to help. We’d really like the opportunity to better understand what led to this. Please reach out to us at ************************ with your order details so we can look into this further. Thank you for bringing this to our attention.
I have ordered Omaha Steaks as gifts for years. I ordered 5 different gifts for this past Christmas. Two of them were delivered completely thawed, not even cool. I attempted to call customer service, and gave up after 20 minutes on hold. The next day, I carved out time in my day to call again. I stayed on hold for just over an hour. I was given the option to be called back and I did that. Needless to say, they never called me. The way they used to pack everything was awesome! Large, thick Styrofoam and dry ice. This past ye... read more
Business response:
Hi *******, Thank you for sharing your feedback. We’re very sorry for the frustration and disappointment this experience caused, especially after ordering multiple gifts for the holidays. We did leave you a voicemail and would welcome the opportunity to connect directly to review this further. Please reach out to us at ************************ so we can take care of this for you, including refund or replacement options for the shipments that did not arrive frozen. We appreciate you bringing this to our attention and hope to ... read more
The price is not worth the portion size. It's minute. The burger is too small for grocery size buns, the 4 chicken breasts barely covered two dinners, and despite what was organized as high end meat only one package (2 pieces)had bacon wrapped filet (which was also extremely small) The quality is fine but disappointing and a bit embarrassed to give as gifts. Also the $99 deal doesn't include the high cost of shipping. I recommend giving someone a $99 Costco gift card. Then they can choose which ever meat they want. They may ... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear that this order was disappointing, and we understand how frustrating that can be. We’ve gone ahead and processed a full refund for this order, which will be returned to the original form of payment. If you’re receiving marketing communications and would like us to update or remove those preferences, please contact us at ************************and let us know what you’d like adjusted. We’ll be happy to take care of that for you. We appreciate you taking the time to p... read more
I ordered 2 gift packages for my parents and brother for Christmas. The packages contained bacon wrapped filets, pork chops and some other items. Arrived on time. My parents and brother contacted me after opening and stated that the bacon was gray on the filets. After cooking the filets were full of grizzle and tasteless, the pork chops were tough. They were very careful to follow the included cooking directions. I then called Omaha Steaks customer service about a refund which they agreed to. It has been almost a month now a... read more
Business response:
Thank you for sharing your experience. We’re very sorry to hear about the quality concerns with the items received and the frustration surrounding the refund, as that is not the experience we want for our customers or gift recipients. At this time, we are unable to locate an order associated with the information provided in this review, but we absolutely want to ensure this is resolved promptly. We kindly ask that you contact our Customer Service team directly at ************************so we can locate your order and make t... read more
These are the worst. You can't cut them with a steak knife so eating is impossible!!!! Do not purchase from this company .I had a holiday party and we to go to a restaurant because we couldn't even cut them with a steak knife,so embarrassing. And, super important, they won't give you a refund!!!!!!
Business response:
Thank you for sharing your feedback. We’re sorry to hear the steaks did not meet expectations, especially during a holiday gathering. We do see that our team has already been in contact with you and that the steaks were refunded as requested. If there is anything further you’d like us to review or if additional assistance is needed, our Customer Service team is always happy to help at ************************.
Can you say horrible customer service. We ordered a package of different meats for our pregnant daughter and her husband the meat came bad. It was delivered on Dec. 18th, 2025. I have tried reaching out to them through phone calls and emails and have got no response. Today I finally spoke to 2 different RUDE Customer service reps. 1st name ***** that disconnected from the chat because I guess he can't handle his job correctly and then ******** that was ever worse and would not stop arguing back in forth like a 4 year old tha... read more
I received a box of Omaha Steaks as a gift from a very good friend. She has given me this same box for a few years and I never had this experience. I received the box on Dec 31,2025. It was in a cardboard box and the ingredients were partially thawed out. There was no frozen packs in the box. It was hamburgers, chicken breasts ,scalloped potatoes, apple tarts , beef tenderloins, and beef franks. I put all in my freezer until I was ready to eat them. I made the hamburgers and I thought they had a rotten smell. Very unappetizi... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the spoilage with your gift order. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the details and assist further, please contact our Customer Service team at ************************with the order number and shipping address. Once received, our team will be happy to help.
It is deeply upsetting to see a company take advantage of an elderly customer. My grandmother ordered five separate care packages from Omaha Steaks on December 8th, each costing over $100, intended for different recipients. Two of the packages were mistakenly delivered to the same address and arrived on December 28th in a completely spoiled and rotten condition. When my grandmother contacted Omaha Steaks to resolve the issue, she was met with rudeness and hostility. She asked to speak with a supervisor and was told, “I am th... read more
Omaha Steaks was shipped in a very thick foam ice chest and everything arrived in wonderful condition and completely frozen. May have been a money saving idea to change the foam shipping container to a cheap cardboard box, That is kind of lined with a foil covered piece of cardboard. I placed an order in December, for a Christmas gift. While it did arrive on time, I think the dry ice was to have been in plastic bags inside of a cardboard box, on top of the meat. That box was open and the dry ice had slid out of the plastic b... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our new recyclable Perfectly Cold™ shippers represent one of the most significant transitions in our company’s history. Like you, many of us have a fondness for the traditional white coolers, as they’ve been a reliable delivery mechanism for decades. However, as part of our commitment to sustainability – and in response to growing state and federal restrictions on polystyrene packaging – we’ve transitioned away from those coolers to ensur... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 287 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.