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Omaha Steaks
- Meat Shops
- Robinson, PA
About this business
Location details
265 Settlers Ridge Center Drive, Robinson, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order on December 13, 2025 to be sent to my brother for Christmas. It was scheduled to be there by December 23, 2025. Received an email today informing me that it would not arrive until January 6, 2026. Receiving a Christmas gift after Christmas is not acceptable. I now have to go out after work and find a gift by tomorrow. This was the first time trying Omaha Steaks. I canceled my order and will never do business with them again!
Business response:
Thank you for your feedback. We are disappointed to hear about your experience and completely understand your frustration. Your order was cancelled and you have been refunded. However, for the inconvenience, we are still sending the package to your recipient at no charge to deliver in January. We hope they can still enjoy this gift with our very best wishes and apologize for the experience you encountered. Thank you for your business and we hope you'll give us another chance in the future. Thank you.
Actually, how about ZERO stars! Placed an order for two packages. Supposed to arrive on 12/18. One was finally delivered on 12/20. The other hasn't even shipped yet. Tracking says FedX is awaiting package from Omaha. Emails to customer service have gone unanswered. I see others have called to inquire status of their orders, but experienced long hold times, then get disconnected. Never ordering from them again!!
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. We understand your frustration and are disappointed to hear one of your packages did not arrive as intended. It does appear we are shipping a replacement overnight to arrive 12/30. I have also refunded you for that shipment for the inconvenience. We appreciate your business, and hope you will give us another chance in the future. Thank you.
One of the most dishonest and unethical businesses I have ever dealt with.
Business response:
We are so sorry you had a bad experience, and we appreciate your feedback. We understand your frustration with the shipping delay and recognize this has not been the experience we intended for you or your gift recipient to have. Your order shipped 12/28 to deliver 12/30 and I have refunded you in full. I have replied to your email as well. We appreciate your business and hope you will give us another chance in the future. Thank you.
First order wasn’t shipped so I was to receive a second order, which I assumed would contain the package I paid for. The second box arrived on time but it had items I didn’t order (substitutions?) and was missing an item. It would have been nice to be notified if they didn’t have the items I wanted so I could cancel my order. I won’t order from them again. Overall, it was a frustrating experience. I have to say the lady I talked to regarding the missing first order was very nice.
Business response:
Hello ****, thank you for taking the time to share your experience. We’re sorry for the confusion and inconvenience surrounding your order, as this is not the experience we want for our customers. While the correct items were ultimately sent and received, we recognize that this required extra effort on your part and should not have happened. We've gone ahead and processed a refund, back to your original payment method for the shipment. We appreciate you noting the positive interaction with our team member, and we appreciate ... read more
I paid for guaranteed delivery with a stated window of December 12–18 for two separate packages sent to two different addresses. These shipments are sent annually as Christmas meals for individuals who would otherwise not have food. Despite this guarantee and despite placing the order shortly after Thanksgiving, the delivery dates were repeatedly changed, ultimately pushing delivery beyond Christmas. After extensive effort and hours spent attempting to reach customer service, the situation was partially addressed. One box w... read more
Business response:
Thank you for your feedback. We sincerely apologize for the shipping delay, due to demand and carrier capacity sometimes the approximate delivery dates can change. We know this is not ideal nor the experience we want you to have. Our records indicate the delayed shipment was refunded in full, and a replacement was overnighted and delivered on 12/24. We appreciate your business and hope to serve you again in the future. Thank you.
80 year old Mother in law ordered steak / chicken / burger packages for daughters and sons and friends, spending over $800. Order ship dates were changed numerous times, with emails stating that there was a problem with the 'shipper' and that they were working on the problem. She's 80 years old, and having dozens of emails about the 6 orders was very confusing. She called and was on hold for over 2 hours. When a representative came on, she just wanted to cancel the order, but the rep made numerous promises that they orders ... read more
Business response:
Thank you for your feedback. We are so disappointed to hear about your Mother's experience, and completely understand your frustration. We notify customers when their delivery date changes, and we know it's not the smoothest experience to receive multiple communications regarding a delay. We pack our coolers right before it ships to arrive perfectly fresh and perfectly frozen, so are saddened to hear the delivery experience did not go as planned either. We stand by our 100% Satisfaction Guarantee, and would be happy to honor... read more
I placed and order on December 14, 2025. They said the order was shipped on December 20, 2025. They said I would get it on December 21 ,2025 The carrier said they never got it. On December 22,2025. Now I have to go get other food for Christmas . It was a joke trying to talk to some one
Business response:
Thank you for your feedback. We sincerely apologize for the delay. We know this is not a great experience and appreciate your patience. Our records indicate your package delivered December 23rd. If there are any issues with your delivery, please contact us at ************************. Thank you and we appreciate your business.
Ordered 8 steaks and received four. I have emailed and called them and they don't respond. Beware of their stupidity
Business response:
Thank you for your feedback. We are so sorry some of your product was missing and the experience you received with our service. You should have received two boxes each containing four steaks, so it sounds like your order was packed incorrectly. Our records indicate we did not receive an email, and are reviewing your calls to us to improve this experience. It appears you have filed a chargeback and will be receiving a refund for your entire purchase and not just the missing item. We appreciate your feedback and hope you give ... read more
The steaks in the box were not frozen even though everything else was frozen. Spoke to three reps there and the last person quoted USDA policy and assured me the steaks were okay to eat. They offered nothing to fix their error. Do not use these people.
Business response:
Thank you for your feedback. We pack our coolers with the intention that the product deliver frozen, and we apologize you did not have a good experience. However, beef product can be thawed and as long as it is still refrigerator cold, we can assure you you can safely refreeze it. For the inconvenience, we are emailing you a $50 gift card and you can expect to receive it today. We hope you enjoy your gift with our very best wishes, and look forward to serving you soon. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 287 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.