Orkin

John D 

on BBB

a year ago

This company is a masterclass in terrible service. They cunningly send out bills at the start of each month, hoping youll cough up cash without noticing youve never actually received any service. Refunds? Only if you catch them red-handed. Good luck reaching their officeafter you leave a dozen messages, youll be lucky to get a peep back. Their technicians are perpetually short on supplies, thanks to the managements spectacular incompetence. Management itself only bothers to respond when you threaten to cancel or demand your ... read more

victoria a 

on BBB

a year ago

If I could leave zero starts I would. First off they cover Philly because the philly office is commercial. They only have one guy to cover ****** and he is lazy and refuses to do his job. I had to constantly call and request someone else. (******* was absolutely amazing but sadly he either quit or got fired). Dealing with not having anyone else to cover Philly I didnt have service for close to four months and they claimed they were still coming and doing my outside however my cameras proved they didnt. So in June I tried to ... read more

Mausami L 

on BBB

a year ago

Absolutely terrible service and zero result with their mosquito service. When you call Manager ***** at local ********************************* hangs up on you not once but twice. Little detail now. We experience mosquitoes day after their mosquitos service and not one or two random mosquitoes but everyone in our backyard was complaining about it. Next day kids legs and arms were covered with mosquito bites. After multiple calls and multiple scheduled appointments, no one actually showed up to respray. Waited almost three we... read more

De R 

on BBB

a year ago

Terrible. How on earth can they have even 4 stars is a mystery. They have virtually non-existent service AFTER the customer has paid by credit card. Since July 13 we have been waiting for positive results for our attic rodent issue. NOTHING. Their Rep did a mere cursory walk around the outside of the home, showed no interest in entering the attic where the problem is, then sprayed a nonsensical useless peppermint magic spray (my description) after which for 4 consecutive days we trapped 4 live mice all very healthy. We are s... read more

Melissa B 

on BBB

a year ago

Extremely rude! They charged me for services that they are refusing to render. I called around 4pm because my appointment for the day was cancelled and rescheduled at 2pm and I called to find out why and I was met with 2 extremely rude and irate women who work in the office. They informed me that even though I can ask for treatment inbetween scheduled monthly services that there was no reason for me to have done it this time so I would be seen in a month and if I didn't like it I could wait until the manager was back in offi... read more

Tammy C 

on BBB

a year ago

Really would not give them any stars. Called and appointment for a problem with gnats. I asked them at the time of making appointment if they could get rid of them and was told yes. The day of appointment someone from ***** called to see if they had sprayed. We said NO and told him what our problem was gnats and he asked if we tried this and that, which we had. They finally showed up really late and asked was our problem flies and we told them no. He sprayed some drains but called next day and tell them they were even worse.... read more

Juli G 

on BBB

a year ago

I have a major rat infestation in my 150 years old house.The rats are thoroughly entrenched both within the walls and between floors.They leave feces, and the smell of their urine and hormones is everywhere,. For 30 years I dealt with them with glue traps, snap traps, outdoor baits & foaming any obvious entry ways. Dozens of small pest control businesses have proffered knowledge and solutions. Nothing worked.Finally, I hired the ************** a reputable, nationwide company, I believed could solve the problem once and for a... read more

Bonnie W 

on BBB

a year ago

Spent over $7000 not quite a year ago with ***** and today a representative shows up , no appointment, no advance notice. I changed my plans to accommodate him, to be nice only to find it was no more than a sales call. He took pictures of my home and underneath my home without my permission. Orkin is one of the worse companies I have ever done business with and will get no further business from me. My advice use caution if you use them and keep your hand on your wallet. 

Nancy H 

on BBB

a year ago

I called out this company to help find out what rodent is getting into my attic and wall cavities. *** came out and checked my attic found a few mouse droppings and a bat dropping in attic. I knew of the mice issue as i have trapped and put bait stations outside my foundation and have caught them. *** could not figure out what exactly was getting in since i have done alot of exclusion work around my home so he suggested doing a mole and vole treatment in my yard since they ****** and mice and chipmunks use the tunnels as wel... read more