Orkin

Samantha P 

on BBB

a year ago

The manager does not call back for over two weeks with multiple calls and messages left. I have had bird issues for years never has been fixed. Horrible service. 

Chase M 

on BBB

a year ago

***** does good work. Ill start with that. If they s**** up, they make it right. No issue with bugs, etc. since I started using them. They obliterated my flea issue. However, they told me I could finance the crawlspace encapsulation so I signed up for this financing. What they now have me on the hook for is a 17% loan for like $9.7k. At no point in time, anywhere, was the interest rate on this loan made known to me. So much so, I had thought it must have been interest-free. That whole experience was shady. Furthermore, I can... read more

Theresa A 

on BBB

a year ago

I've been dealing with ***** since January of 2024 they sprayed for bed bugs 3 days later I still was seeing bed bugs so I called them and they said I had to wait at least 14 days so I waited at least 10 days and call them back they came out again and sprayed for bed bugs I still continue to see bed bugs so I had to wait another 14 days or less they came back out but I continue to see bed bugs I paid ***** over ***** I'm poor I cannot afford that I had to take from one bill to pay for the bed bugs I had in my house I talked ... read more

Charles D 

on BBB

a year ago

I called Orkin concerning termite service for a small outbuilding. Two salespeople came and advised it would be the same cost to treat the one building as it would to install in ground termite baits for the entire house. When I reviewed the service agreement billing, I noticed that they had not only charged me for installation and the first year's monitoring but also for 4 years, in advance, for monitoring which doubled the cost, and of which I was not informed nor did I agree to. I spoke with Rollins ********************** ... read more

Jim S 

on BBB

a year ago

This company is dishonest and FRAUDULENT. They tried to tell my mother she had problems that she did not have. They gave her one, single treatment option that was nearly $32,000 (thirty-two thousand) for an "attic restore". A follow-up visit from a termite company with integrity was made the next week and they confirmed my suspicions. I have heard from others that this is not the first time ***** has done this. When questioned, the local Orkin manager told me that their inspector was new, so that they could avoid culpability... read more

Amy R 

on BBB

a year ago

Tried to cancel services, told everything was cancelled, confirmed cancellation the next day with the technician. Then received automatic text message that my service was upcoming. I called and said I cancelled a month ago. They said there is no record of the cancellation and so I have to pay for another ************************************************************************************************ because I was now cancelled even though they were going to charge it. I then asked for confirmation of this second phone call c... read more

Stacey P. 

on BBB

a year ago

***** made a bad call when they accessed our home for mice from the beginning and now won't take responsibility. We had a 3 floor townhouse. I noticed a few mouse poops in the garage but since I had hamsters I wasn't positive. Then mice p*** showed up in my son's closet. Then in our kitchen/living room. We called Orkin and scheduled for December 26th. The tech insisted we only had 1 or 2 mice and wrote the contract that way although I said their were more. Within weeks we had mouse f**** in the closets, bathrooms etc. on the... read more

Vincent B 

on BBB

a year ago

We hired ***** to come and spray to get rid of the stink bugs. They charged us $60.00.They had to return twice to spray again. Once outside and once in the hours. We are still getiing stink bugs in our house.We do not have money to give away like this. We are senior citizens living on a budget.Do not hire them. 

Hiedi C 

on BBB

a year ago

Do not use ***** services out of the Lebanon, **** location. I cannot speak on other locations but this location has incompetent workers and manager. I continue to have issues with them even though I canceled all services going forward at least 4 months ago. They continue to try and charge me for services they did not and have not provided. ******* 2023 was our last service provided. They said they would come back to spray our back yard due to the dogs. They never returned to spray but still charged me $170. I canceled their... read more