Orkin

Unhappy X 

on BBB

a year ago

IF I COULD LEAVE A NEGATIVE AMOUNT OF STARS, I WOULD! THERE IS NO EXCUSE FOR THE BEHAVIOR OF THEIR EMPLOYEES. **************** AND ******* is a JOKE! They have raised our price 3 times in less than a year and lied about services performed when no one was in the building to let them in twice in the last 6 months. When cancelling our services this morning, ***********************, the "customer relations specialist" had no apology for the errors or price increases and just immediately cancelled service. In follow up emails, sh... read more

Ashley R 

on BBB

a year ago

We had a ******** ** branch inspector come and look at our house for infestation after recently purchasing the house. He found evidence of infestation. We went over everything for solutions, and then provided all costs on notebook paper. I expected that we'd receive a hard breakdown at some point of itemized labor and costs, but that was (and apparently can't be) provided (super unprofessional and disappointing for such a large company). We are given different numbers and different excuses every time we call. We were charged... read more

Michael K 

on BBB

a year ago

***** has for the past two years been doing unauthorized debiting of my bank account at higher charges without notifying me of any price change. When I realized I called them to complain about what they did and asked them to cancel my subscription, which they did immediately. Surprisingly, they then deleted the payments history from my Orkin account except the last invoice, which I refuse to pay. I consider that they should be the ones owing me money, not the reverse. Now they are threatening to send me to collection. I want... read more

Mo E 

on BBB

a year ago

HomeTeam for pest control? for termite service? Honest?1, Pest Control: I called, emailed and texted HomeTeam business telling them I don't want to renew my contract when it expires and I don't need the service. My contract expired and I was out of town. When I returned home I saw the bill from HomeTeam charged me for the work done around the house. I called the office telling them that I've record of communication and would not pay the bill.2, **************** the service was paid by home builder for the 1st year. As a new ... read more

Sharon M 

on BBB

a year ago

Not worth the money! And good luck getting out of your contract! I had to make 3 phone calls, talked to 3 different people, was told each time a manager needs to speak to me to cancel the contract - manager isn't available, they will call you back within 24 hours. Two phone calls and I didn't receive a call back from a manager. Third call to *****, again manager wasn't available - I said I wasn't hanging up until the contract was canceled. Phone attendant got the okay to cancel my contract from her supervisor because no mana... read more

Patrick L 

on BBB

a year ago

I live in West Central ** with my wife. In the summer of 2023, her brother came and lived with us due to having an "infestation" of the insect springtail. Her brother had some technician from ***** come out to his house and spray the perimeter of the inside of his house every month during the summer. He eventually went back to living in his house only to move back into my house at the end of October 2023 due to the "infestation" not getting any better. Her brother has mentioned that ***** uses the motto "We're not satisfied ... read more

Luellen S 

on BBB

a year ago

I called the ************ requesting service, the receptionist assured me that ***** would take excellent care of my problem. When the technician arrived from the ************** office to treat a mice problem, she had no foam or traps. She spent one hour pointing to entry pathways and suggested I replace my kitchen cabinets and, until then, place a towel in the area. I was charged $388.00. I wrote to the office with copies of her treatment and photos. I followed up with a phone call. After receiving no response, I called the... read more

Yvette F 

on BBB

a year ago

BBB whos overseeing whether or not the consumers are being excessively overcharged for Orkin products and services. I have a 1000 square foot home and only needed minor exterminator maintenance materials. First, was mentioned before we visit your home, we must obtain your credit card info just for reference, stated it would not be necessary to use at the moment but this is a requirement. Information provided. ***** representative view home, charge $157, which was paid by check; few days later $157 was charged to credit card ... read more

ELIZABETH J 

on BBB

a year ago

Critter Control Do not trust the salesman that comes to your house. You do not get paperwork or fill out any loan papers. He sent something to my computer, and I told him I could not open it. *********** way over charged me, and the company knows it and has NOT done a thing about. I have close to a ********* bill. I have repeatedly made phone calls and all they do is ignore and delay addressing the overage. They supposedly have a Satisfaction Guaranteed, but I am not satisfied and even asked the District Manager for my money... read more