Orkin

wade s 

on BBB

2 years ago

not really buyers remorse more like charged to much for to little first 2 times orkin came out they were good spray inside for bugs and outside as well third time only spray half my yard nothing inside fourth time i had to reschedule was supposed to come out on September 28 between 2:00 and 4:00P.M. no show no call just text saying they came but never show my wife home all day nobody show up we also have a dog who barks when she hears things no bark all day not only that i have a camera which chimes when people in my yard lo... read more

Farris A 

on BBB

2 years ago

Supervisor ************************* and Field Technician ***** both lied to my face stating there is no contract and that I can cancel at anytime. Once I read the agreement I found that I could not cancel and I asked right before they began servicing the property and they finally admitted after several back and fourth questions; that I cannot in fact cancel service within the first year. They are misleading potential customers and falsifying the legally binding terms of the agreement. Also they would not allow me to decline... read more

Andy C 

on BBB

2 years ago

very bad service,without any inspection,just coming for a minute charge $131.I asked for refund, they said they did inspection, even not, will charge the travel time, black list this company 

Christine T 

on BBB

2 years ago

Refused to honor contract. 12 years a customer. *************** is worthless. Cant even keep employees. 

Roveta W. 

on BBB

2 years ago

Company is not local. It is a franchise. Contacted company to remove whatever was in my attic. They did come to the property. I asked to see pictures of what they found. Dead or alive animals. Nothing. I asked for pictures of what they removed. Nothing. They sprayed something that leaked through my ceiling so now I have damage that needs to be repaired. Ask them to come back to repair my ceiling and clean up. I had another company take photos that showed perhaps mice droppings were present. I was told I had raccoons but no e... read more

Tanya F 

on BBB

2 years ago

I called orkin to have them come to my home to do a one time extemination of some hornets that made a nest in my crawl space under my home. I was very clear on one time service. When the exterminator arrived he said it was set up for bi monthly and to do one time it would be a lot more than the $280 I was quoted which was a lot more money than another local company quoted, but they could not come out for a few weeks. He left my home to call his office for about 20 minutes. When he came back in he said they would honor the pr... read more

Katherine L 

on BBB

2 years ago

I am so frustrated with the company. Constant appointment changes, so we aren't here to do the inside because of last minute changes, and the total disregard for customer service. I have continued receiving collection notices when a card was on file and valid. Their system would give them an error so it was determined it was my card and so I became past due. This is so frustrating when I call and call to correct the issue and get put on hold, told I will receive a call back etc. Two months in and I finally got someone willin... read more

Vickery L 

on BBB

2 years ago

THEFT-NO SERVICE PROVIDED-UNPROFESSIOINAL-The Orkin (Rollins) location at *************************************************************** and Branch Manager *************************** is unprofessional and incompetent staff because of his leadership. Starts at the top. Unfortunately, Roswell location closed and our *** account which was active was transferred to this location and it has been the worst experience. Their office in 2/2022 as a courtesy was contact and spoke with Princess to advise where to and how to submit in... read more

amy g 

on BBB

2 years ago

I hired Orkin in ************************* to provide regular service. They failed to show up several times, haven't returned calls or emails. I've called the sales line hoping they could share my message and i have even called the serviceman directly. To no avail. I spent $100s of dollars. i would like my money to be returned. they were awful! I do NOT recommend this company.