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We have has good experience over many years. Regular service preventive maintenance has helped. Our technician, Tyler, is very professional and does excellent work as needed. The Livermore office serves our area and has been very responsive when problems arise, sending a technician and giving phone advice .
Found termites in my desk and called them to provide an estimate and service. Field sales were pleasant and showed me what they found but when they provided the contract they could not explain the terms. I wrote an email with my questions and after 5 days they never replied. Result: I found another company that inspected, provided and explained their contract and will come out to service my home. I would not recommend Orkin from this office as they seem to be not well trained on their terms and conditions, were not resp... read more
These people are absolutely useless. DO NOT HIRE THEM! I hired them to take care of a rodent problem in my attic. When the first person they sent out arrived I was doing some work in the backyard on my own ladder. Without asking, he grabbed my ladder and began dragging it in the house, banging walls and furniture along the way. Whoa! Don't you have your own ladder? Easier to use yours, mine is in the truck. Ok ok I'll carry it, don't hang everything up. I set the ladder up under the attic, he went up and placed a few... read more
Do yourself a favor and just buy a can of Raid and cross your fingers. All I Wanted to do was be proactive with a potential termite situation so I called Orkin. These guys start invoicing you months before the service is ever started and then hound you with collection phone calls day after day, basically a wannabe shakedown company, bad news for them is it ain't worth $600 to anyone. Yeah it's be a great business model for all of us, collect and hope the client forgets the service isn't delivered. Biggest mistake and total h... read more
They sprayed my house 2 times. They sprayed the windows I had washed at an expensive price. I still have spiders. They would address the windows getting reawaken unless I give them 3 bids and then will only refund me 150.00 not worth the aggravation don't try them very rude manager
I would have to say that I wasn't very happy trying to get A hold of a manager. We had a large flea infestation, because an animal had died under our building. After several calls we got a hold of a manager who stated that they would send someone out. Alfredo R. Came out to our store. He was very professional and was very good at his job. He located the dead animal and removed it. He took his time to educate me on the source of the problem, and how to resolve any ongoing issues. I think that he needs major kudos for his wor... read more
I have had Orkin's service for over 10 years. Until about 18 months ago, I was completely satisfied with the job the company was providing. Our servicemen, Tyrone and then Gabriel, were excellent technicians, and were very sensitive to our service needs. Unfortunately, however, starting about 18 months ago, my opinion of the quality of Orkin's services gradually took a turn for the worst. When our neighborhood was invaded by rats due to the nearby construction of several lots of new condominiums I was forced to reques... read more
My husband had to call two times and still no response... we're calling Critter Control instead! 1-800-CRITTER
Orkin has a 4.4 star rating with 182 reviews.
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